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"Freeola Unlimited"

I notice Freeola now have a slighter cheaper connection available than the one I am currently on. Is it easy/worth me swapping my connections over to this? (our family has 3 in total and across them it would seem to be a worthwhile saving). I'm just a little bit wary of doing anything with my home connection as I've had issues with it in the past (that strangely seemed to rectify themselves). Its been well behaved for a while now & I don't want to upset it!

Yes and no, you'll have to wait and see:) Working on something as quickly as I can.

Any news on affordable FTTC deals winging there way to Freeolaland?

Hmmm... wrote on 14/04/2015:
I'm hoping to sign up a new Freeola ADSL customer when I visit them this Friday (using the new unlimited package) and possibly another next Tuesday :¬) Wish I was on commission!




Wow - Where did those 6 months go?!

Just placed my first 'Freeola Unlimited' order for a client.
Last time round I had to go for old skool Freeola as their exchange didn't support the new package.
[s]Hmmm...[/s]

Hi Sgt_Wilson ...

Sorry to hear that you're still having problems but all I can do is repeat Hmmm's advice and raise a support ticket as Eccles advised earlier.

For what it's worth, like pete I use Netgear routers and I have had connection issues, like pete suggested, with earlier models. I now use a Netgear N600 ADSL2+ router DGND3700 v.3 and 'touch wood' have had no problems.

Sgt_Wilson wrote:
...how can I get this sorted?

That doesn't sound good.
I would follow Eccles's(staffie) earlier advice.

Let us know how you get on.
[s]Hmmm...[/s]

Hi Everyone, im back :(

The speed of my internet connection is abysmal at certain times during the week. Usually weekdays 6:30 til about 9pm and then at the mo (Saturday) from 5pm til bout 11pm.

I can only just about load up a website in about 10 minutes, and am currently using this forum via a bt wifi hotspot.

Can anyone help, cos its either a Freeola Unlimited issue, or there is something going wrong at my exchange, how can I get this sorted?

Thanks

I have Netgear routers on both of my Freeola connections, can recommend those. Only issue I have had with them is if the connection ever drops (which is extremely rare for me) they sometimes seem to require a manual reboot. From personal experience I would avoid D-Link stuff, also their customer service left a bit to be desired.

Sgt_Wilson wrote:
Hi All,

Sorry for being a bit thick here, but what does reducing the SNR actually mean, does it slow your max speed of your line down?

Try here for your answer ... oldish information but informative :¬)

Hi All,

Sorry for being a bit thick here, but what does reducing the SNR actually mean, does it slow your max speed of your line down?

Also do you think it could be an old router (which worked perfectly before the LLU regrade) which is causing my issues? What routers would people recommend?

Thanks

Hi,

If you are experiencing speed issues you should raise a ticket with us after performing a speed test at various times of the day and doing equipment checks.
We are aware of an issue with speed on our Unlimited tariff with 1 customer I believe, which we are working to resolve. Nearly every other customer that has had speed issue is because they moved from a 6dB SNR to a 12dB default SNR on the LLU platform. With these we can simply request a profile change (often several times to bring the SNR down slowly).