Viewing Thread:
"Freeola Email Service"

Morning all.

I appreciate people will be busy this morning but it someone could provide a likely ETA for normal service it would be much appreciated - either on the Status page or here?

Thanks in advance.
NB. twitter.com/Freeola would work well for Service updates and if the outage was affecting your website you could still reach the world :¬)
[s]Hmmm...[/s]

yes we have a backup system but it can only be put into place when they are on the ground! ok its critical as a way of sending information across to teams on the ground. but we are trialling a GPS based system as well using satellite. remember its all about money.

World Air Group wrote:

....remember its all about money.


I am sure your critically ill patient will understand.

Did anyone else just get a 404 for every Freeola site for a couple of minutes?

I had the horrible feeling that Freeola had gone bust or something - good to see the web site's still here :)

byteme - why are you taking your frustrations out on me!???

we have a very efficient and very rigid system in place. what you seem to fail to understand this problem is not ours - its someone elses. also perhaps you need reminding how many medical devices and equipments actually rely on a hard disk!

getting back on track - yes the management should be doing something now, as mentioned in my previous posts.

Yeah it did that with me to CJH you didnt imagine it

Be fair to them, they probably haven't got any email...

Digitrader wrote “and to the other forum question no am not related to Eccles as far as I know “

…and exhibits enormous faith in a company that has provided little or no evidence of problem resolution....

I was getting the feeling that only Freeola had problems - I hope those that moved away didnt go to this ISP or they will be right upset now lol

They have admitted there is a problem and they are trying to resolve it - what more can they do?

As I said I doubt its them that are fixing it ...

I know a friend who is with BT Business broadband his email was not working for 3 weeks!

....., do you honestly think they are sitting in Freeola towers doing nothing about this?

....I do beleive that Freeola have done every thing to chase this up ....

But as Eccles said they have had many unforseen problems, lets face it how many times have gone to do a 5 min job and it takes 2 days to complete and after all who has a spare email server sitting on the shelve?

...Freeola are very near the top and actually are top on some sectors, and when you call them they are ALWAYS polite and are UK based and not sat away in some call centre in India.

... I appreciate that the delay is out of your hands and I know that you (Freeola) are doing all you can to expediate (word of the day on the forum) normal service for us all.

I thought bytme had a very valid point there actually and getting back on track Eccles and his management team are doing some thing

The problem is yours as well as you appear not to have a back up plan in place for this very senario!

Digi

World Air Group wrote:
> byteme - why are you taking your frustrations out on me!???
>
> we have a very efficient and very rigid system in place. what you
> seem to fail to understand this problem is not ours - its someone
> elses. also perhaps you need reminding how many medical devices
> and equipments actually rely on a hard disk!
>
> getting back on track - yes the management should be doing
> something now, as mentioned in my previous posts.

How do you know they are doing something?

Digitrader wrote:
> I thought bytme had a very valid point there actually and getting
> back on track Eccles and his management team are doing some thing
>
>
> The problem is yours as well as you appear not to have a back up
> plan in place for this very senario!
>
> Digi
>
> World Air Group wrote:
> byteme - why are you taking your frustrations out on me!???
>
> we have a very efficient and very rigid system in place. what
> you
> seem to fail to understand this problem is not ours - its
> someone
> elses. also perhaps you need reminding how many medical devices
> and equipments actually rely on a hard disk!
>
> getting back on track - yes the management should be doing
> something now, as mentioned in my previous posts.

I trust them - if they say they are on the case then I beleive them - I dont for a minute think they are sitting doing nothing about it.

Digi

Optimus wrote:
> How do you know they are doing something?
>
> Digitrader wrote:
> I thought bytme had a very valid point there actually and
> getting
> back on track Eccles and his management team are doing some
> thing
>
>
> The problem is yours as well as you appear not to have a back up
> plan in place for this very senario!
>
> Digi
>
> World Air Group wrote:
> byteme - why are you taking your frustrations out on me!???
>
> we have a very efficient and very rigid system in place. what
> you
> seem to fail to understand this problem is not ours - its
> someone
> elses. also perhaps you need reminding how many medical devices
> and equipments actually rely on a hard disk!
>
> getting back on track - yes the management should be doing
> something now, as mentioned in my previous posts.