Viewing Thread:
"Microsoft Hotmail/Outlook displaying error for Freeola emails"

A Freeola user mentioned to me recently that Microsoft (Hotmail/Outlook/Live) email users see a warning when people write from a Freeola domain.

I've just recreated this by writing to a MS Outlook account from one of my Freeola domain accounts.

When viewing the email via MS webmail it shows:

This sender failed our fraud detection checks and may not be who they appear to be.

Looking around it looks like this might be due to SPF checks?
A report on a Freeola domain shows: "The DNS record type 99 (SPF) has been deprecated".

EDIT: I only see the 'fraud detection' error when using standard email, EmailPro comes through clean.
The 'deprecated' comment is still there so that might be a red-herring.

There's a previous related email tech talk here.

Can anything be done to improve this?

I thought I would start a forum thread rather than use a Support Ticket as others are seeing this so being able to read about the issue may help.
[s]Hmmm...[/s]

Passed this to the systems team, and they're taking a look now.

Comparing EmailPro SPF records with standard email I see there is a difference.

EmailPro:
v=spf1 a:emailpro.xxxxxxxx.com include:spf.freeolamail.net ~all

Standard email:
v=spf1 ~all

The Freeola comments mention:
All Freeola domain names will already have SPF records set up for our SMTP servers (smtp.freeola.net and smtp-auth.freeola.net).
v=spf1 a:smtp-auth.freeola.net ~all


I'm out of my depth here, but obviously there are some differences. Can Freeola update all standard email SPF records en-mass to improve things or do customers need to update their own individual records?

Thanks.
[s]Hmmm...[/s]

A Freeola user mentioned to me recently that Microsoft (Hotmail/Outlook/Live) email users see a warning when people write from a Freeola domain.

I've just recreated this by writing to a MS Outlook account from one of my Freeola domain accounts.

When viewing the email via MS webmail it shows:

This sender failed our fraud detection checks and may not be who they appear to be.

Looking around it looks like this might be due to SPF checks?
A report on a Freeola domain shows: "The DNS record type 99 (SPF) has been deprecated".

EDIT: I only see the 'fraud detection' error when using standard email, EmailPro comes through clean.
The 'deprecated' comment is still there so that might be a red-herring.

There's a previous related email tech talk here.

Can anything be done to improve this?

I thought I would start a forum thread rather than use a Support Ticket as others are seeing this so being able to read about the issue may help.
[s]Hmmm...[/s]