The "Freeola Customer Forum" forum, which includes Retro Game Reviews, has been archived and is now read-only. You cannot post here or create a new thread or review on this forum.
Anyone else fed up of waiting for their email to be fixed- why do Freeola not put out realistic status? Last was 3 hours ago saying will be fixed in 1-2 hours.
Page:
Anyone else fed up of waiting for their email to be fixed- why do Freeola not put out realistic status? Last was 3 hours ago saying will be fixed in 1-2 hours.
Yep, totally agree and completely fed-up / frustrated as I'm actually waiting on some emails. It's not the first time that Freeola have done this sort of thing.
Smacks of stringing the customer along.
If customers said they'd pay for a service tomorrow, then two days, then next week, I don't think that would acceptable.
Smacks of stringing the customer along.
If customers said they'd pay for a service tomorrow, then two days, then next week, I don't think that would acceptable.
Yes, indeed. I've been with Freeola for almost 15 years now and realise that this can happen from time to time. But Freeola are supposed to be a professional company offering a professional service and at this they fall very short.
The "We apologise for any inconvenience" stock message at the end of their out-of-date service updates are pathetic and aren't worth the time it takes to type them.
Also, the fact that there is no browser-based webmail access, or ability to update one's website without using an 0845 dial-up number (using a modem - anyone remember those?) or paying overpriced additional amounts to be tied in to their broadband contract, is reprehensible.
Pretty damn useless, really. I'm losing time on time-sensitive communications and, as a result, work; and they apologise for the inconvenience.....
Come on, Freeola, get your act together.
The "We apologise for any inconvenience" stock message at the end of their out-of-date service updates are pathetic and aren't worth the time it takes to type them.
Also, the fact that there is no browser-based webmail access, or ability to update one's website without using an 0845 dial-up number (using a modem - anyone remember those?) or paying overpriced additional amounts to be tied in to their broadband contract, is reprehensible.
Pretty damn useless, really. I'm losing time on time-sensitive communications and, as a result, work; and they apologise for the inconvenience.....
Come on, Freeola, get your act together.
Very disappointed. Was up most of the night putting the finishing touches to a tender (deadline noon). Whole morning's work wasted. I know there are often technical glitches, but apparently no one bothered to turn up from the time the supplier's problem was sorted (at 1am) until sometime after 9 am this morning. Not the 'award-winning' customer service we are told about. It is now 3pm. Still no joy.
Daccord0101 wrote:
Also, the fact that there is no browser-based webmail access, or ability to update one's website without using an 0845 dial-up number (using a modem - anyone remember those?) or paying overpriced additional amounts to be tied in to their broadband contract, is reprehensible.
Come on, Freeola, get your act together.
There is Webmail within your MyFreeola. Ever tried using a FTP client to update your site ... there are lots of good, free clients out there and there is also that facility within MyFreeola.
Also, the fact that there is no browser-based webmail access, or ability to update one's website without using an 0845 dial-up number (using a modem - anyone remember those?) or paying overpriced additional amounts to be tied in to their broadband contract, is reprehensible.
Come on, Freeola, get your act together.
There is Webmail within your MyFreeola. Ever tried using a FTP client to update your site ... there are lots of good, free clients out there and there is also that facility within MyFreeola.
It is unfortunate that the services are being affected, however it should be noted that the issue is NOT a Freeola hardware problem but rather a network issue at the data centre where our servers are hosted.
This issue is not only affecting Freeola servers, but any other servers at the same data centre on the same network.
Our apologies are sincere enough, we do not like the idea of our services being inaccessible, and we are working to find a resolution as soon as possible. Currently we are investigating the possibility of re-routing the servers, but this really is in the hands of the data centre and their engineers, not us.
Updates are added to the network status page as and when we receive them.
This issue is not only affecting Freeola servers, but any other servers at the same data centre on the same network.
Our apologies are sincere enough, we do not like the idea of our services being inaccessible, and we are working to find a resolution as soon as possible. Currently we are investigating the possibility of re-routing the servers, but this really is in the hands of the data centre and their engineers, not us.
Updates are added to the network status page as and when we receive them.
Thanks for this update. I appreciate that it is not entirely your doing...It is just so frustrating.
I like the optimism of those waiting to receive messages, the last time there was a lengthy outage (not that long ago) my incoming messages were lost completely. Like everyone else, it would be nice to have realistic updates not the Gatwick Airport style of 1-2 hours
DL wrote:
There is Webmail within your MyFreeola. Ever tried using a FTP client to update your site ... there are lots of good, free clients out there and there is also that facility within MyFreeola.[/i]
Yes, there is webmail for £2.00/ month (no thank you); and yes, I have uploaded my sites using FTP which still requires a computer with a modem and using Freeola's 0845 dial-up number (again, no thank you).
Like I said, I've been using Freeola for almost 15 years and while that was fine in the early days, things have moved on somewhat. I'm not sure if you've noticed lately that most computers don't tend to come with 56k dial-up modems, which can be a bit of a bind if you want to update a website hosted by Freeola without having to buy some or all of their additional 'services'.
There is Webmail within your MyFreeola. Ever tried using a FTP client to update your site ... there are lots of good, free clients out there and there is also that facility within MyFreeola.[/i]
Yes, there is webmail for £2.00/ month (no thank you); and yes, I have uploaded my sites using FTP which still requires a computer with a modem and using Freeola's 0845 dial-up number (again, no thank you).
Like I said, I've been using Freeola for almost 15 years and while that was fine in the early days, things have moved on somewhat. I'm not sure if you've noticed lately that most computers don't tend to come with 56k dial-up modems, which can be a bit of a bind if you want to update a website hosted by Freeola without having to buy some or all of their additional 'services'.
bognor bill wrote:
I like the optimism of those waiting to receive messages, the last time there was a lengthy outage (not that long ago) my incoming messages were lost completely. Like everyone else, it would be nice to have realistic updates not the Gatwick Airport style of 1-2 hours
Agreed, we would dearly love some more informative updates from the data centre in question, to the point where two of our systems team are actually on-site despite the problem being outside of our sphere of control and not related to any Freeola equipment.
I can only reiterate that we are pushing for a solution, and for further information as hard as we are able.
I like the optimism of those waiting to receive messages, the last time there was a lengthy outage (not that long ago) my incoming messages were lost completely. Like everyone else, it would be nice to have realistic updates not the Gatwick Airport style of 1-2 hours
Agreed, we would dearly love some more informative updates from the data centre in question, to the point where two of our systems team are actually on-site despite the problem being outside of our sphere of control and not related to any Freeola equipment.
I can only reiterate that we are pushing for a solution, and for further information as hard as we are able.
Page: