The "Freeola Customer Forum" forum, which includes Retro Game Reviews, has been archived and is now read-only. You cannot post here or create a new thread or review on this forum.
Our website is down and the error message says 'A scripting/config error prevents the server from showing this page'.
Any help would be much appreciated as Freeola for some bizarre reason don't have support until 9am today and we have a business that relies on Saturday morning orders!
Any help would be much appreciated as Freeola for some bizarre reason don't have support until 9am today and we have a business that relies on Saturday morning orders!
Page:
Since the last DDoS we are not aware of any other issues with our hosting servers. We have autated monitoring that alerts us should the servers become unresponsive to ftp and web requests (and monitors a whole load of other stuff). I have an idea of how we can check that your site is not becoming unavailable for long periods using a 3rd party service that would be completely independent from us. I'll try and look into that today.
thanks, that would be much appreciated !!
We have never gone 8 hours throughout the working day without an order until the last few weeks when things started going weird. We are going thought such strange trading patterns that nothing else can explain it apart from customers not being able to get into the site, I really can't think what else it can be. Monday was as it should be, Tuesday and Wednesday has been back to terrible again, more looks showing on the stats but only about 1/3 of the expected sales.
thanks again
We have never gone 8 hours throughout the working day without an order until the last few weeks when things started going weird. We are going thought such strange trading patterns that nothing else can explain it apart from customers not being able to get into the site, I really can't think what else it can be. Monday was as it should be, Tuesday and Wednesday has been back to terrible again, more looks showing on the stats but only about 1/3 of the expected sales.
thanks again
davidb wrote:
...more looks showing on the stats but only about 1/3 of the expected sales.
If your visitor statistics are normal but sales are down then it doesn't sound like it's due to your site being unavailable.
What/who are you using for your 'checkout'?
Perhaps your payment processor has changed something that's causing issues?
Are you able to track where your visitors are leaving your site?
Feel free to post the address of your website if you want others to look and let you know if they see a problem :¬)
EDIT: Sorry.
Just found it over in: this thread along with some previous comments.
...more looks showing on the stats but only about 1/3 of the expected sales.
If your visitor statistics are normal but sales are down then it doesn't sound like it's due to your site being unavailable.
What/who are you using for your 'checkout'?
Perhaps your payment processor has changed something that's causing issues?
Are you able to track where your visitors are leaving your site?
Feel free to post the address of your website if you want others to look and let you know if they see a problem :¬)
EDIT: Sorry.
Just found it over in: this thread along with some previous comments.
[s]Hmmm...[/s] 
@davidb..
It would probably be worth you running a few "dummy" transactions through on your site, just to ensure that your payment provider and options are fully functioning.
However, I notice from the other thread where you discuss your site that it's been up and running for a considerable amount of time, so it may simply need some updates applied, particularly if your payment provider has made any changes at their end of things.
As a rule, any e-commerce site is going to need regular updates applied, regardless of the core system used, as security issues get addressed and functions are changed.
Have you requested a quote for a full site build from us yet? Might be the time to consider it...
It would probably be worth you running a few "dummy" transactions through on your site, just to ensure that your payment provider and options are fully functioning.
However, I notice from the other thread where you discuss your site that it's been up and running for a considerable amount of time, so it may simply need some updates applied, particularly if your payment provider has made any changes at their end of things.
As a rule, any e-commerce site is going to need regular updates applied, regardless of the core system used, as security issues get addressed and functions are changed.
Have you requested a quote for a full site build from us yet? Might be the time to consider it...
hello,
yes, I do test transactions nearly every day, and the payment links et6c work well and everything from that side is as normal. I hadn't really thought about asking freeola, but I did look into sites they had made etc and there were no ecommerce sites , so nothing to gauge it on.
yes, I do test transactions nearly every day, and the payment links et6c work well and everything from that side is as normal. I hadn't really thought about asking freeola, but I did look into sites they had made etc and there were no ecommerce sites , so nothing to gauge it on.
I'd agree with you somewhat davidb, but searching Freeola's Web Design offers it does mention Online Shopping ... ecommerce methinks ;¬)
Why not ask for a quote? If your existing site is or has been profitable, what's the problem ... ask.
Why not ask for a quote? If your existing site is or has been profitable, what's the problem ... ask.
Page: