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Hi Guys,Been experiencing a problem when trying to receive my emails (since last night).Just get the following message :
A time-out occurred while communicating with the server. Account: 'mail.freeola.net', Server: 'mail.freeola.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19
Anyone else getting this?
A time-out occurred while communicating with the server. Account: 'mail.freeola.net', Server: 'mail.freeola.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19
Anyone else getting this?
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Dragonlance wrote:
Morning Butch and Hmmm....thanks for the advice, but the outgoing settings are for the smtp-auth server.
Have you 'double-checked' them?
You will remember when I was recently setting up my phone I mixed an account number and email address up to embarrass myself! As I mentioned, you also need to use 'authentication' on the outgoing server.
Not the best time to be performing email troubleshooting when there's another general email problem though...
Morning Butch and Hmmm....thanks for the advice, but the outgoing settings are for the smtp-auth server.
Have you 'double-checked' them?
You will remember when I was recently setting up my phone I mixed an account number and email address up to embarrass myself! As I mentioned, you also need to use 'authentication' on the outgoing server.
Not the best time to be performing email troubleshooting when there's another general email problem though...
[s]Hmmm...[/s] 
Ha ha Hmmm, the thought had just crossed my mind! I have 'double-checked' them via telephone but I'm just about to go and physically check them too....knowing 'sons' as I do :¬)
NNNNooooooooo not AGAIN!
Task 'mail.freeola.net - Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'
How I am supposed to run a business with all these outages! Is it really too much to expect the reliable service I've been afforded in the past. Apologies for inconvenience caused are really beginning to wear thin now.
Laura
Task 'mail.freeola.net - Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'
How I am supposed to run a business with all these outages! Is it really too much to expect the reliable service I've been afforded in the past. Apologies for inconvenience caused are really beginning to wear thin now.
Laura
I have to concur. Seems to be in the last few months things have really gone downhill. I REALLY don't want to move from freeola but I have customers relying on this email service as well. Would be good to know it will be back sooner than "this afternoon"
Once again with the POP3 failures.
This is really very poor service, something's obviously seriously wrong at Freeola, I reckon two or three failures a week lasting more than a couple of hours on average for the last month?
Get your act together guys, people are reliant on this service and suddenly it's gone to hell in a handbasket.
This is really very poor service, something's obviously seriously wrong at Freeola, I reckon two or three failures a week lasting more than a couple of hours on average for the last month?
Get your act together guys, people are reliant on this service and suddenly it's gone to hell in a handbasket.
I think we also need a full technical explanation from freeola with details of the causes and reasons, the steps they've taken to rectify the faults, the reason the fault(s) keep reappearing and the steps thy're putting in place to ensure it remains fixed.
Not too much to ask?
Plus, a full apology with no caveats for not getting on top of this and fixing it earlier.
Not too much to ask?
Plus, a full apology with no caveats for not getting on top of this and fixing it earlier.
Also, it's notable that there's a link to the Terms & Conditions on the Service Status page; just had a look.
Clause 7.1 reads:
"We will at all times endeavour to provide high quality and reliable Freeola Services but do not warrant that Freeola
Services will be interruption or error-free or that the transmission of data through the Freeola Services will be
secure. You agree that any such interruption will not constitute a breach of this agreement by Us."
So, hard luck chaps!
Clause 7.1 reads:
"We will at all times endeavour to provide high quality and reliable Freeola Services but do not warrant that Freeola
Services will be interruption or error-free or that the transmission of data through the Freeola Services will be
secure. You agree that any such interruption will not constitute a breach of this agreement by Us."
So, hard luck chaps!
I think it's in Freeola's interest to fix ASAP so I'm not worrying about going through T&C etc
Interesting new error message on attempting to get emails:
"The RETR command did not succeed. Error retrieving a message. Mail server mail.freeola.net responded: Can't open the message file - it's gone!"
just hoping this doesn't mean emails are genuinely lost during the outage as I know I have 1 incoming from paypal which I would like to have as a record
Interesting new error message on attempting to get emails:
"The RETR command did not succeed. Error retrieving a message. Mail server mail.freeola.net responded: Can't open the message file - it's gone!"
just hoping this doesn't mean emails are genuinely lost during the outage as I know I have 1 incoming from paypal which I would like to have as a record
I'm not getting that error message. As at 11.52 I'm still getting
Task 'mail.freeola.net - Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'
Even though the status page says service has been restored, (albeit with further downtime anticipated this afternoon) I have still not received a test message I sent to myself at 11.14hrs.
Of course, with mail flow resumed I'm now wondering when any emails that may have been sent to me between 9 and say noon are actually going to arrive.
Laura
Task 'mail.freeola.net - Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'
Even though the status page says service has been restored, (albeit with further downtime anticipated this afternoon) I have still not received a test message I sent to myself at 11.14hrs.
Of course, with mail flow resumed I'm now wondering when any emails that may have been sent to me between 9 and say noon are actually going to arrive.
Laura
Dragonlance wrote:
Ha ha Hmmm, the thought had just crossed my mind! I have 'double-checked' them via telephone but I'm just about to go and physically check them too....knowing 'sons' as I do :¬)
My my, seems to have become very active within this thread :¬)
@Butch and Hmmm....
Checked son's settings....he's a good lad....all correct. Sending reported a 10060 error ie authentication. Checked smtp port and changed from 25 to 2025. Low and behold....Freeola we have lift off! All's now working, even during present 'upset' :¬)
Ha ha Hmmm, the thought had just crossed my mind! I have 'double-checked' them via telephone but I'm just about to go and physically check them too....knowing 'sons' as I do :¬)
My my, seems to have become very active within this thread :¬)
@Butch and Hmmm....
Checked son's settings....he's a good lad....all correct. Sending reported a 10060 error ie authentication. Checked smtp port and changed from 25 to 2025. Low and behold....Freeola we have lift off! All's now working, even during present 'upset' :¬)
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