Viewing Thread:
"Freeola email 'housekeeping'"

I've been receiving a number of emails from Freeola regarding annual email housekeeping over the last few days.

I would like to make sure none of my accounts have missed the required confirmation.

The emails mention:
"If you don't wish to click the link above, you can log into your MyFreeola account at http://freeola.com/myfreeola-control-panel/, where you will be asked to confirm your forwarding."

I've looked a number of times and haven't been asked for this?
Am I missing something?

Thanks.
[s]Hmmm...[/s]

I've been receiving a number of emails from Freeola regarding annual email housekeeping over the last few days.

I would like to make sure none of my accounts have missed the required confirmation.

The emails mention:
"If you don't wish to click the link above, you can log into your MyFreeola account at http://freeola.com/myfreeola-control-panel/, where you will be asked to confirm your forwarding."

I've looked a number of times and haven't been asked for this?
Am I missing something?

Thanks.
[s]Hmmm...[/s]

We noticed this too, the message appeared there last time but not on this run. I wasn't in on Friday, but I do know the relevant people have been told and will be chased later on if it's still an issue.

I would advise you either click the link in the e-mail, or wait a couple of days :)

Looks like this recent 'housekeeping' has caught me out big time :¬(

After troubleshooting some email issues for some of my clients I can see that email forwarding that I've had in place for years has been removed!

I can only think that the recent emails that were asking for confirmation of the forwarding in place never reached my clients or were thought to be spam/scam which in turn meant that email forwarding was removed by your automated systems.

I login very regularly to my MyFreeola account and the option to confirm email forwarding was never displayed!
Previous years this has worked fine and I've been able to confirm all active email accounts.

After I went to the trouble of raising this when the housekeeping started it makes it even more painful...

Freeola, are you able to put the email forwarding back in place for my accounts that have had it removed over the last few weeks or regenerate the confirmation messages to my MyFreeola account?

I have 130+ domains many with multiple email accounts so this is quite a problem for me :¬(

[s]Hmmm...[/s]

I would probably advise going through our Ticket System or call us Hmmm on this one TBH.

LukeM wrote:
> I would probably advise going through our Ticket System or call
> us Hmmm on this one TBH.

Hi,
I've raised ticket 160537.

I really need to know if you can either restore things (email forwarding) to as they were at the start of May, pre-housekeeping.
Or supply me with a list of how my setup looked so that I can manually try putting things back together...

Also - could someone please investigate this 'housekeeping' so that MyFreeola also receives the confirmation in future runs as has previously been the situation?

[s]Hmmm...[/s]

I'll pick it up now Hmmm....

Although I'm probably going to need to involved Luke or Eccles and see what we can do anyway....

The emails were all sent as far as we know and a copy of the mail is displayed within the MyFreeola Message Centre where possible. I'll ask them to check into the system a bit more too.

Out of curiousity, as you knew the emails were being sent out, did you answer all of the emails that you received? Is it just your clients who may not have answered etc?

Warhunt wrote:
> Out of curiousity, as you knew the emails were being sent out,
> did you answer all of the emails that you received? Is it
> just your clients who may not have answered etc?

Hi Warhunt,
Thanks for that.

Yes I answered all the emails for the accounts I pick up.

Many of my clients did contact me asking if the email/request was legit so these would also have been answered.

But looking through my accounts it looks like lots weren't actioned/received by other clients...


[s]Hmmm...[/s]

Warhunt wrote:
> I'll pick it up now Hmmm....

Hi Warhunt,
Can you let me know if the Ticket arrived ok please?

Normally I receive a Support Ticket confirmation email after submitting it within a few minutes - but nothing has arrived so far and that was a couple of hours ago.

Thanks again,
[s]Hmmm...[/s]

I sent a reply back almost 20 minutes after. Not sure why that didn't get back to you, and I'm not at the office anymore.

If it doesn't come through in the next 30 minutes send in another ticket so one of my colleagues picks it up or re-sends my one.

Thanks for getting back.

I've just tried *bumping* my Support Ticket as I can't see anything happening in the next few minutes if you replied a couple of hours ago!?

*bumping* = Submitted another Support Ticket quoting the original number. Hope that's the right thing to do...



[s]Hmmm...[/s]