The "Freeola Customer Forum" forum, which includes Retro Game Reviews, has been archived and is now read-only. You cannot post here or create a new thread or review on this forum.
Hi Freeola,
Obviously I'm aware of the current email service status that you have posted.
One of my contacts has just let me know that when writing to me yesterday they initially received a warning message last night to say that the email was still waiting to be delivered after 4 hours - and no action was required.
Then this morning they had another message saying that the message could not be delivered!?
They re-sent their email again around 7.30am and it's recently arrived.
Thought it was worth a mention. Does that mean that some emails have been 'bounced'?
Obviously I'm aware of the current email service status that you have posted.
One of my contacts has just let me know that when writing to me yesterday they initially received a warning message last night to say that the email was still waiting to be delivered after 4 hours - and no action was required.
Then this morning they had another message saying that the message could not be delivered!?
They re-sent their email again around 7.30am and it's recently arrived.
Thought it was worth a mention. Does that mean that some emails have been 'bounced'?
[s]Hmmm...[/s] Page:
Ah Warhunt is slightly incorrect I'm afraid.
Our MX servers will queue and store incoming emails. The POP server then requests any waiting mail from the MX servers puts in into the relevant inbox. This means the POP server doesn't get overloaded if there is a huge amount of incoming mail, but does mean that mail delivery times will increase when there is a large volume of mail waiting to be processed on the MX servers.
Over the last few days the MX servers were moving home, which meant some were offline, increasing load on the others , which may have resulted in bounce messages for some mail if it got sent to a heavily loaded MX.
The sending mail server should then try and send the mail again to the next MX server in the priority list (DNS record). Some mail servers will send a 'mail failed to send' message less than 24 hours after trying the first time and still try again, which can be confusing.
So it may be the some mail is still slow to get through as it is coming off MX servers that are holding a large amount of messages.
Our MX servers will queue and store incoming emails. The POP server then requests any waiting mail from the MX servers puts in into the relevant inbox. This means the POP server doesn't get overloaded if there is a huge amount of incoming mail, but does mean that mail delivery times will increase when there is a large volume of mail waiting to be processed on the MX servers.
Over the last few days the MX servers were moving home, which meant some were offline, increasing load on the others , which may have resulted in bounce messages for some mail if it got sent to a heavily loaded MX.
The sending mail server should then try and send the mail again to the next MX server in the priority list (DNS record). Some mail servers will send a 'mail failed to send' message less than 24 hours after trying the first time and still try again, which can be confusing.
So it may be the some mail is still slow to get through as it is coming off MX servers that are holding a large amount of messages.
Thanks Eccles.
Also nice to know (the move) what the initial cause was - better to hear that than think it's some type of failure.
The few emails that my contacts have resent seem to have come through it will be interesting to see if the original emails ever arrive.
NB. The contact that reported the 'email failure' was using BT's email.
I see Freeola have 'cleared' the Status message but it sounds like the issue (email's in the system) might still be on-going to me though?
Also nice to know (the move) what the initial cause was - better to hear that than think it's some type of failure.
The few emails that my contacts have resent seem to have come through it will be interesting to see if the original emails ever arrive.
NB. The contact that reported the 'email failure' was using BT's email.
I see Freeola have 'cleared' the Status message but it sounds like the issue (email's in the system) might still be on-going to me though?
[s]Hmmm...[/s] 
The message is correct as the issue is not still ongoing. As far as we have been told the queues should be clear.
Warhunt wrote:
> The message is correct as the issue is not still ongoing.
Arh - I read Eccles post to infer there may still be a backlog.
Guess that means I have lost emails then if you are saying everything is back to normal! :¬(
> The message is correct as the issue is not still ongoing.
Arh - I read Eccles post to infer there may still be a backlog.
Guess that means I have lost emails then if you are saying everything is back to normal! :¬(
[s]Hmmm...[/s]
Seems Eccles is getting information that we are not :S I'll go have a chat with him.
In theory Hmmm if the sending server is configured correctly then mail shouldn't be lost, as if the sending server couldn't reach 1 MX server if should then try the next. If they all fail to respond then the sending server should effectively queue the mail and retry sending it at increasing intervals (normally up to 24 hours). However, not all mail servers are configured like this and it could be a case of the sending server giving up after just a short period of time, in which case it will lose the mail.
As far as I'm aware all our MX server were unavailable for only a short period of time (less the 2 hours I think) and each MX server was definitely down for a period of time while it was moved, so some badly behaved mail server may have given up in that time.
As far as I'm aware all our MX server were unavailable for only a short period of time (less the 2 hours I think) and each MX server was definitely down for a period of time while it was moved, so some badly behaved mail server may have given up in that time.
So I wasn't far off ;)
Anyway Eccles is more technically apt then I am so I can only agree with what he says :D
Anyway Eccles is more technically apt then I am so I can only agree with what he says :D
Thanks again.
I'm guessing other customers will also be having some email queries over the next few days as they work things out.
It's obviously not easy knowing what you've actually missed until someone shouts!
I'm ok as I always read your Status page but perhaps others would appreciate some sort of service message once the closed one drops off? Just a thought...
Oh well - It'll teach them not to visit the forums!
...Just checked the Status page and I can only see one small link to the forums at the very bottom of the page. Perhaps it would be worthwhile adding a link directly to this 'Freeola Service Forum' in the left-hand navigation to both help people out and increase your forum userbase?
I'm guessing other customers will also be having some email queries over the next few days as they work things out.
It's obviously not easy knowing what you've actually missed until someone shouts!
I'm ok as I always read your Status page but perhaps others would appreciate some sort of service message once the closed one drops off? Just a thought...
Oh well - It'll teach them not to visit the forums!
...Just checked the Status page and I can only see one small link to the forums at the very bottom of the page. Perhaps it would be worthwhile adding a link directly to this 'Freeola Service Forum' in the left-hand navigation to both help people out and increase your forum userbase?
[s]Hmmm...[/s]
Constructive ideas. I will steal them and pass them on as my own.....haha.
Anyway why do you say it will teach people not to visit the forums? :S
Anyway why do you say it will teach people not to visit the forums? :S
Warhunt wrote:
> Constructive ideas. I will steal them and pass them on as my
> own.....haha.
>
> Anyway why do you say it will teach people not to visit the
> forums? :S
Only because if they were visiting this forum they would be aware of issues even if when the closed issues drop off the Status page...
EDIT: 'teach them' as in "that'll teach them", serve them right!
> Constructive ideas. I will steal them and pass them on as my
> own.....haha.
>
> Anyway why do you say it will teach people not to visit the
> forums? :S
Only because if they were visiting this forum they would be aware of issues even if when the closed issues drop off the Status page...
EDIT: 'teach them' as in "that'll teach them", serve them right!
[s]Hmmm...[/s] Page: