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"DSL modem hassles"

I've just taken delivery of a D-Link DSL-300T ethernet modem to replace my Alcatel SpeedTouch 330 USB modem, but am having problems setting it up.

I've got all the settings I need (I use Pipex for ADSL) and I've configured the modem, but the ADSL light just doesn't light up and the modem's system log says "DSL carrier down". I've tried two different modem-to-ADSL cables and there's no mention of not being able to log in on Pipex's website. Unfortunately I've unplugged and packed away my USB modem so I can't try that at the moment.

My ethernet port is configured properly and, as I said, I can access the modem to configure it.

One thing: there an option to do tests on the modem - F4 Seg, F4 End, F5 Seg and F5 End ... what ever they mean - and they all fail.

Any ideas as to what I'm doing wrong?

I've just taken delivery of a D-Link DSL-300T ethernet modem to replace my Alcatel SpeedTouch 330 USB modem, but am having problems setting it up.

I've got all the settings I need (I use Pipex for ADSL) and I've configured the modem, but the ADSL light just doesn't light up and the modem's system log says "DSL carrier down". I've tried two different modem-to-ADSL cables and there's no mention of not being able to log in on Pipex's website. Unfortunately I've unplugged and packed away my USB modem so I can't try that at the moment.

My ethernet port is configured properly and, as I said, I can access the modem to configure it.

One thing: there an option to do tests on the modem - F4 Seg, F4 End, F5 Seg and F5 End ... what ever they mean - and they all fail.

Any ideas as to what I'm doing wrong?

Well Pipex ADSL itself is running fine, so that rules it out to the modem or the cables. I can't find a picture of this modem but I'm guessing you did the obvious checking the cables are in the right sockets (it may not have more than one so sorry if this sounds stupid!).

Have you tried doing setting up a manual connection as apposed to using the software?

Yeah, I've checked all that again and again. It talks to the computer fine, but ADSL is a no-go.

You need to set up the manual connection in a funny way. You have to select dial-up modem. Have you done that or should i talk you through it?

DiscoDexy wrote:
> Have you tried doing setting up a manual connection as apposed to using the software?

There is no software as such - it's configured via a web browser and the settings are saved in non-volatile memory.

DiscoDexy wrote:
> You need to set up the manual connection in a funny way. You have to select dial-up
> modem. Have you done that or should i talk you through it?

I haven't done that ... bearing in mind I'm on a Mac.

I Have to go anyway. Try this:

Network Places -->
View Network Connetions -->
Create a New Connetion -->
(Window comes up Click Next) -->
Check 'Connect to the Internet', then press Next -->
Check 'Set up my account manually' press next -->
Check 'Connenct Using a Dial Up Modem' press next -->
Select your New modem from the List, Press Next -->
Type in a Name, Pipex will do, press Next -->
In the Phone Number Box type 0,38 (include the comma) Press next -->
Type in the Username and Password for Pipex, and uncheck the firewall box, press next -->
Add a Shortcut to your desktop, and then use this connection

Let me know how you get on mate.

Timmargh wrote:
> I haven't done that ... bearing in mind I'm on a Mac.

Ah, Balls. I have wasted my time then - didnt know you was on the big Mac. Still - i tried for you mate.

Cheers for that.

I'm off out for a bit, but I'll come back later and let you know.