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"New and improved Freeola Broadband tariffs ??"

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Sat 14/03/09 at 19:11
Regular
Posts: 4
Well....this is my first and probably my last post in the chat forum.
I felt I just had to make a noise about Freeola's new broadband tariffs. I know what your thinking - this was announced a few weeks ago, but I've only just read my email.

As of March 30th 2009: Peak hours are 8am to 12am weekdays (Mon-Fri).

Firstly I don’t see this as a quote “new and improved Freeola broadband tariff” , and would rather that they do NOT change the peak time allowance but continue to keep the off-peak time of 10pm to 8am. It seems to me what they're actually doing is making it difficult for people to use the off-peak time during weekdays, knowing that most of us will not be staying up until midnight to start using the off-peak service, which I see as a deliberate move by freeola to do just that. And their gesture of a small increase in the peak allowance does not compensate for this. They make it sound like they're doing everyone a big favour by improving the service when in actual fact they're doing just the opposite…….WHY ????
Sun 15/03/09 at 15:03
Regular
"wheres the Any Key?"
Posts: 161
Its a shame that some people can`t see any further than the cost of a excellent service, when i read about this upgrade my first throught certainly wasn`t ....
(quote by getalife) "It seems to me what they're actually doing is making it difficult for people to use the off-peak time during weekdays, knowing that most of us will not be staying up until midnight to start using the off-peak service, which I see as a deliberate move by freeola to do just that."

My first thought was "This must be due to more people realising what a excellant value for money package freeola are offering, more of them must be signing up to make the most of thier service so changes need to be made, still could be worse, they could of put a fair use policy in place".

Ok we are all losing 2 yes thats two whole hours of off peak time but in return our off peak limits are being lifted and will be unlimited, plus unlike most other ISP's, there is no HIDDEN FAIR USE POLICY. And lets not forget all the domain hosting, webspace and email options that they throw in for FREE.

Surely to the average internet user these changes will go un-noticed and in the unlikely event you do go over your peak limit paying only 90p for another gig of download allowance is cheap as (micro) chips.

If you did stay up til midnight to surf the internet you couldn`t use up that extra 2 gig peak allowance if you tried, you would need to be downloading files to achieve that, but surely you would then use a download manager to schedule your downloads to start at off peak times and be in bed by 10:10pm while your PC does the work.

All of what i have writen above maybe wrong in some peoples eyes and minds, but you will be surprised how pointless this thread is when it is read with a positive frame of mind.

SO KEEP SMILING AND ALWAYS REMEMBER
> Every day is a wonderful day because your there it see it.
> Never moan when it rains, after all it makes the flowers look pretty so it aint gonna hurt the likes of me and you.
> Today is the first day of the rest of your life
> Never moan when someone make a small change as things have to change so we can move forward.
> You only get out of life what you put into it.
> Theres no such thing as a cheap, you get what you pay for.
AND
> Freeola are the real WWW DOT

Think thats me about done, so im off to do something that i've never done before, after all today is the first day of the rest of my life.

Thanks for the great service freeola !!!!!
Sun 15/03/09 at 14:18
Regular
"One man, no shoes.."
Posts: 32
More information on the announced changes to our Packages can be found Here This should answer all of your questions and issues.
Sun 15/03/09 at 08:57
Regular
"I like turtles"
Posts: 5,368
Hi and welcome to the forum.It will be interesting to know if all Enta resellers will be moving to the new off peak hours and the end of March or will it just be Freeola ?.Saying that their peak allowances are pretty generous IMO and can't see many people exceeding them on a regular basis TBH.My friend is with another very similar ISP (who I won't name on this forum) but when he exceeded his peak allowance was charged a £5 admin fee and was then automatically pushed up to the next package which he has never needed since (he can downgrade back but that incurs another £5 admin charge !) .Freeola do not treat their customers that way in my experience,I have only ever been charged a couple of quid for exceeding my allowance and thats fair IMO.Also I use a connection at work supplied (very cheaply) by a well known mobile network.It is connected through exactly the same exchange as my Freeola home connection but the speed of it is horrific.Sure,I only use it during the daytime which is of course peak hours but even so its total pants.Overall I still think Freeola offer a very good service,speed is good as is the customer support its just their not and never will be the cheapest ISP.As an ex Tiscali customer (now i'll name those clowns !) I found out that price is not everything.
Sat 14/03/09 at 19:11
Regular
Posts: 4
Well....this is my first and probably my last post in the chat forum.
I felt I just had to make a noise about Freeola's new broadband tariffs. I know what your thinking - this was announced a few weeks ago, but I've only just read my email.

As of March 30th 2009: Peak hours are 8am to 12am weekdays (Mon-Fri).

Firstly I don’t see this as a quote “new and improved Freeola broadband tariff” , and would rather that they do NOT change the peak time allowance but continue to keep the off-peak time of 10pm to 8am. It seems to me what they're actually doing is making it difficult for people to use the off-peak time during weekdays, knowing that most of us will not be staying up until midnight to start using the off-peak service, which I see as a deliberate move by freeola to do just that. And their gesture of a small increase in the peak allowance does not compensate for this. They make it sound like they're doing everyone a big favour by improving the service when in actual fact they're doing just the opposite…….WHY ????

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