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Well....this is my first and probably my last post in the chat forum.
I felt I just had to make a noise about Freeola's new broadband tariffs. I know what your thinking - this was announced a few weeks ago, but I've only just read my email.
As of March 30th 2009: Peak hours are 8am to 12am weekdays (Mon-Fri).
Firstly I don’t see this as a quote “new and improved Freeola broadband tariff” , and would rather that they do NOT change the peak time allowance but continue to keep the off-peak time of 10pm to 8am. It seems to me what they're actually doing is making it difficult for people to use the off-peak time during weekdays, knowing that most of us will not be staying up until midnight to start using the off-peak service, which I see as a deliberate move by freeola to do just that. And their gesture of a small increase in the peak allowance does not compensate for this. They make it sound like they're doing everyone a big favour by improving the service when in actual fact they're doing just the opposite…….WHY ????
I felt I just had to make a noise about Freeola's new broadband tariffs. I know what your thinking - this was announced a few weeks ago, but I've only just read my email.
As of March 30th 2009: Peak hours are 8am to 12am weekdays (Mon-Fri).
Firstly I don’t see this as a quote “new and improved Freeola broadband tariff” , and would rather that they do NOT change the peak time allowance but continue to keep the off-peak time of 10pm to 8am. It seems to me what they're actually doing is making it difficult for people to use the off-peak time during weekdays, knowing that most of us will not be staying up until midnight to start using the off-peak service, which I see as a deliberate move by freeola to do just that. And their gesture of a small increase in the peak allowance does not compensate for this. They make it sound like they're doing everyone a big favour by improving the service when in actual fact they're doing just the opposite…….WHY ????
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Well....this is my first and probably my last post in the chat forum.
I felt I just had to make a noise about Freeola's new broadband tariffs. I know what your thinking - this was announced a few weeks ago, but I've only just read my email.
As of March 30th 2009: Peak hours are 8am to 12am weekdays (Mon-Fri).
Firstly I don’t see this as a quote “new and improved Freeola broadband tariff” , and would rather that they do NOT change the peak time allowance but continue to keep the off-peak time of 10pm to 8am. It seems to me what they're actually doing is making it difficult for people to use the off-peak time during weekdays, knowing that most of us will not be staying up until midnight to start using the off-peak service, which I see as a deliberate move by freeola to do just that. And their gesture of a small increase in the peak allowance does not compensate for this. They make it sound like they're doing everyone a big favour by improving the service when in actual fact they're doing just the opposite…….WHY ????
I felt I just had to make a noise about Freeola's new broadband tariffs. I know what your thinking - this was announced a few weeks ago, but I've only just read my email.
As of March 30th 2009: Peak hours are 8am to 12am weekdays (Mon-Fri).
Firstly I don’t see this as a quote “new and improved Freeola broadband tariff” , and would rather that they do NOT change the peak time allowance but continue to keep the off-peak time of 10pm to 8am. It seems to me what they're actually doing is making it difficult for people to use the off-peak time during weekdays, knowing that most of us will not be staying up until midnight to start using the off-peak service, which I see as a deliberate move by freeola to do just that. And their gesture of a small increase in the peak allowance does not compensate for this. They make it sound like they're doing everyone a big favour by improving the service when in actual fact they're doing just the opposite…….WHY ????
Hi and welcome to the forum.It will be interesting to know if all Enta resellers will be moving to the new off peak hours and the end of March or will it just be Freeola ?.Saying that their peak allowances are pretty generous IMO and can't see many people exceeding them on a regular basis TBH.My friend is with another very similar ISP (who I won't name on this forum) but when he exceeded his peak allowance was charged a £5 admin fee and was then automatically pushed up to the next package which he has never needed since (he can downgrade back but that incurs another £5 admin charge !) .Freeola do not treat their customers that way in my experience,I have only ever been charged a couple of quid for exceeding my allowance and thats fair IMO.Also I use a connection at work supplied (very cheaply) by a well known mobile network.It is connected through exactly the same exchange as my Freeola home connection but the speed of it is horrific.Sure,I only use it during the daytime which is of course peak hours but even so its total pants.Overall I still think Freeola offer a very good service,speed is good as is the customer support its just their not and never will be the cheapest ISP.As an ex Tiscali customer (now i'll name those clowns !) I found out that price is not everything.
Its a shame that some people can`t see any further than the cost of a excellent service, when i read about this upgrade my first throught certainly wasn`t ....
(quote by getalife) "It seems to me what they're actually doing is making it difficult for people to use the off-peak time during weekdays, knowing that most of us will not be staying up until midnight to start using the off-peak service, which I see as a deliberate move by freeola to do just that."
My first thought was "This must be due to more people realising what a excellant value for money package freeola are offering, more of them must be signing up to make the most of thier service so changes need to be made, still could be worse, they could of put a fair use policy in place".
Ok we are all losing 2 yes thats two whole hours of off peak time but in return our off peak limits are being lifted and will be unlimited, plus unlike most other ISP's, there is no HIDDEN FAIR USE POLICY. And lets not forget all the domain hosting, webspace and email options that they throw in for FREE.
Surely to the average internet user these changes will go un-noticed and in the unlikely event you do go over your peak limit paying only 90p for another gig of download allowance is cheap as (micro) chips.
If you did stay up til midnight to surf the internet you couldn`t use up that extra 2 gig peak allowance if you tried, you would need to be downloading files to achieve that, but surely you would then use a download manager to schedule your downloads to start at off peak times and be in bed by 10:10pm while your PC does the work.
All of what i have writen above maybe wrong in some peoples eyes and minds, but you will be surprised how pointless this thread is when it is read with a positive frame of mind.
SO KEEP SMILING AND ALWAYS REMEMBER
> Every day is a wonderful day because your there it see it.
> Never moan when it rains, after all it makes the flowers look pretty so it aint gonna hurt the likes of me and you.
> Today is the first day of the rest of your life
> Never moan when someone make a small change as things have to change so we can move forward.
> You only get out of life what you put into it.
> Theres no such thing as a cheap, you get what you pay for.
AND
> Freeola are the real WWW DOT
Think thats me about done, so im off to do something that i've never done before, after all today is the first day of the rest of my life.
Thanks for the great service freeola !!!!!
(quote by getalife) "It seems to me what they're actually doing is making it difficult for people to use the off-peak time during weekdays, knowing that most of us will not be staying up until midnight to start using the off-peak service, which I see as a deliberate move by freeola to do just that."
My first thought was "This must be due to more people realising what a excellant value for money package freeola are offering, more of them must be signing up to make the most of thier service so changes need to be made, still could be worse, they could of put a fair use policy in place".
Ok we are all losing 2 yes thats two whole hours of off peak time but in return our off peak limits are being lifted and will be unlimited, plus unlike most other ISP's, there is no HIDDEN FAIR USE POLICY. And lets not forget all the domain hosting, webspace and email options that they throw in for FREE.
Surely to the average internet user these changes will go un-noticed and in the unlikely event you do go over your peak limit paying only 90p for another gig of download allowance is cheap as (micro) chips.
If you did stay up til midnight to surf the internet you couldn`t use up that extra 2 gig peak allowance if you tried, you would need to be downloading files to achieve that, but surely you would then use a download manager to schedule your downloads to start at off peak times and be in bed by 10:10pm while your PC does the work.
All of what i have writen above maybe wrong in some peoples eyes and minds, but you will be surprised how pointless this thread is when it is read with a positive frame of mind.
SO KEEP SMILING AND ALWAYS REMEMBER
> Every day is a wonderful day because your there it see it.
> Never moan when it rains, after all it makes the flowers look pretty so it aint gonna hurt the likes of me and you.
> Today is the first day of the rest of your life
> Never moan when someone make a small change as things have to change so we can move forward.
> You only get out of life what you put into it.
> Theres no such thing as a cheap, you get what you pay for.
AND
> Freeola are the real WWW DOT
Think thats me about done, so im off to do something that i've never done before, after all today is the first day of the rest of my life.
Thanks for the great service freeola !!!!!
Well said Tappet, totally agree. Been with Freeola/Special Reserve for a very long time and would never change. Service is excellent and second to none (in my humble opinion). There is nothing that isn't too much trouble to the Freeola staff - this on it's own is priceless.
OK....firstly I don't disagree with you guys, and yes freeola does give a good service overall, but my question was why do they have to reduce the off-peak tariff during the weekday. What is their need for doing this ? And were is the point in giving us unlimited off-peak allowance when we can only use it at the weekend or after midnight during weekdays (be honest, who's going to stay up until midnight).
As a matter of interest I was never able to use up all my off-peak allowance, so being given unlimited is not going to make any difference whatsoever, and I suspect that's going to be the case for the majority of users.
As far as I'm concerned it would have been a lot more helpful if freeola had increased our off-peak time from say 8pm to 8am.
As a matter of interest I was never able to use up all my off-peak allowance, so being given unlimited is not going to make any difference whatsoever, and I suspect that's going to be the case for the majority of users.
As far as I'm concerned it would have been a lot more helpful if freeola had increased our off-peak time from say 8pm to 8am.
getalife wrote:
>...why do they have to reduce the off-peak tariff
> during the weekday. What is their need for doing this ?...
Hi 'getalife',
Not an official answer for you but, here are my observations!
I believe 'BT Wholesale' have increased their prices for some products so these have to be factored in. 'Bandwidth/capacity' has to be paid for so something had to change.
Also Freeola's customers have recently been moved over to IPSC (IPStream Connect) - a new setup replacing the traditional Central Pipes with 'Nodes'. Which has shaken things up...
"IPStream Connect is a replacement for IPStream Central Pipes and its adoption allows us to pass end user traffic over our new 21CN backhaul."
getalife wrote:
> And were is the point in giving us unlimited off-peak allowance
> when we can only use it at the weekend or after midnight during
> weekdays (be honest, who's going to stay up until midnight).
I agree with some of this - 300GB was really unlimited anyway so defining this limit or say 'unlimited' is really the same thing for most people.
but not everyone uses the internet the same as you though!
some people 'schedule downloads' so they are able to make use of the off-peak hours downloading their data overnight when they are asleep.
FYI There are a few other posts that may interest you in the Freeola Services forum.
Search Freeola Chat
>...why do they have to reduce the off-peak tariff
> during the weekday. What is their need for doing this ?...
Hi 'getalife',
Not an official answer for you but, here are my observations!
I believe 'BT Wholesale' have increased their prices for some products so these have to be factored in. 'Bandwidth/capacity' has to be paid for so something had to change.
Also Freeola's customers have recently been moved over to IPSC (IPStream Connect) - a new setup replacing the traditional Central Pipes with 'Nodes'. Which has shaken things up...
"IPStream Connect is a replacement for IPStream Central Pipes and its adoption allows us to pass end user traffic over our new 21CN backhaul."
getalife wrote:
> And were is the point in giving us unlimited off-peak allowance
> when we can only use it at the weekend or after midnight during
> weekdays (be honest, who's going to stay up until midnight).
I agree with some of this - 300GB was really unlimited anyway so defining this limit or say 'unlimited' is really the same thing for most people.
but not everyone uses the internet the same as you though!
some people 'schedule downloads' so they are able to make use of the off-peak hours downloading their data overnight when they are asleep.
FYI There are a few other posts that may interest you in the Freeola Services forum.
Search Freeola Chat
pete_21 wrote:
> Hi and welcome to the forum.It will be interesting to know if all
> Enta resellers will be moving to the new off peak hours and the
> end of March or will it just be Freeola ?
Hi pete_21,
Yes the new hours are affecting all resellers - but as has always been the case Freeola's package is still different to the others.
Search Freeola Chat
> Hi and welcome to the forum.It will be interesting to know if all
> Enta resellers will be moving to the new off peak hours and the
> end of March or will it just be Freeola ?
Hi pete_21,
Yes the new hours are affecting all resellers - but as has always been the case Freeola's package is still different to the others.
Search Freeola Chat
Neckarb wrote:
> More information on the announced changes to our Packages can be
> found
>
> Here This should answer all of your questions and issues.
Hi Neckarb,
Thanks for pointing out my previous post :¬)
Any chance of a response to my last query in that thread?
Thanks in advance.
Search Freeola Chat
> More information on the announced changes to our Packages can be
> found
>
> Here This should answer all of your questions and issues.
Hi Neckarb,
Thanks for pointing out my previous post :¬)
Any chance of a response to my last query in that thread?
Thanks in advance.
Search Freeola Chat
Welcome back GETALIFE, i was worried you'd never return.
I understand what your saying, but i can't see where its going to make much difference. If you have the minimum package you get 12gig peak allowance. Is the 2hr change going to make that much of a difference to you?
At the moment im guessing it is, so if you go over the 12gig limit you'll be changed an extra 90p, if you go over 13gig you be changed an extra £1.80 but you can simply avoid this by upgrading your tariff via MY FREEOLA CONTROL PANEL to a 24gig download limit for just an extra £2, thats twice as much peak allowance for just a extra 10%, when comparing that to most other internet providers FREEOLA is offering a service 2nd to none.
Most other providers have alot lower download limits plus a fair use policy which means, if you download more than what they say is average (where average is normally less than the limit) they put a restriction on your connection speed, resulting in slower downloads and a hidden and even lower download limit.
I have a friend who is signed up to a bunch of clowns that were mentioned earlier in this thread, the exchange he is connected to is right outside his house and only 7yrds from his router which gave him a good 7-8mb connection, 2 months into his 18 month contract they throw thier fair use policy at him, now he only gets 1.5-2mb connection speed. When he rightfully moans i tell him he should of listened to me when i told him "theres no such thing as cheap, you get what you pay for". The couple of quid he thought he was saving every month (WOW) has cost him 5-6mb a sec for the next year or so.
Come on GETALIFE, give freeola the praise they deserve, they provide you with a complete package and if you make the most of all that they offer it really an unbeatable offer.
I hope you remain a happy freeola costumer and continue to enjoy all they offer.
Keep safe m8, and i look forward to reading your next post (hopefully on a different subject) very soon and for god sake change your name.lol.
I understand what your saying, but i can't see where its going to make much difference. If you have the minimum package you get 12gig peak allowance. Is the 2hr change going to make that much of a difference to you?
At the moment im guessing it is, so if you go over the 12gig limit you'll be changed an extra 90p, if you go over 13gig you be changed an extra £1.80 but you can simply avoid this by upgrading your tariff via MY FREEOLA CONTROL PANEL to a 24gig download limit for just an extra £2, thats twice as much peak allowance for just a extra 10%, when comparing that to most other internet providers FREEOLA is offering a service 2nd to none.
Most other providers have alot lower download limits plus a fair use policy which means, if you download more than what they say is average (where average is normally less than the limit) they put a restriction on your connection speed, resulting in slower downloads and a hidden and even lower download limit.
I have a friend who is signed up to a bunch of clowns that were mentioned earlier in this thread, the exchange he is connected to is right outside his house and only 7yrds from his router which gave him a good 7-8mb connection, 2 months into his 18 month contract they throw thier fair use policy at him, now he only gets 1.5-2mb connection speed. When he rightfully moans i tell him he should of listened to me when i told him "theres no such thing as cheap, you get what you pay for". The couple of quid he thought he was saving every month (WOW) has cost him 5-6mb a sec for the next year or so.
Come on GETALIFE, give freeola the praise they deserve, they provide you with a complete package and if you make the most of all that they offer it really an unbeatable offer.
I hope you remain a happy freeola costumer and continue to enjoy all they offer.
Keep safe m8, and i look forward to reading your next post (hopefully on a different subject) very soon and for god sake change your name.lol.
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