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"Mail server needs some attention! [[ALL PASSWORDS CHANGED]]"

Hi Freeola,
Could you check out the mail server please?
Normal "ERR Login" type errors.

Thanks in advance...
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Hi Freeola,
Could you check out the mail server please?
Normal "ERR Login" type errors.

Thanks in advance...
Search Freeola Chat

Hi Hmmm,

If you log-in to your MyFreeola account, or visit the Freeola homepage, you'll see that there has been a security policy update that has led us to update all e-mail passwords. Please check your relevant page in MyFreeola to find your new password and update your e-mail client accordingly. Information about setting up e-mail clients can be found at http://freeola.com/support/

We apologise for any inconvenience caused but we have taken this action simply as a precaution to enhance security across Freeola's services.

Thanks for the response Loki.

I can't believe Freeola haven't highlighted this on the Status page. It's always my first point of call and because it's below the existing 'Old dial up numbers' message I didn't see it!!!

I've over 100 domains and numerous email accounts so this looks like quite some undertaking.

I might not be thinking straight here - but would it not have also been possible to send an email an hour or so BEFORE you changed everything to give people a chance???

Good point, we'll be making it more obvious on the Network Status page right now.

booom wrote:
> Good point, we'll be making it more obvious on the Network Status
> page right now.



"booom" who are you???


I've tried to change passwords back to what they were but I see this isn't allowed. I have clients that don't even know how/where to change their password!!!

This is going to be REALLY fun :(

loki wrote:
> Hi Hmmm,

> We apologise for any inconvenience caused but we have taken this
> action simply as a precaution to enhance security across
> Freeola's services.

For this Freeola have to be congratulated - a precaution that can only benefit us all.

Changed all mine as per list within MyFreeola panel etc etc. Contacted clients and 'gave' them the good news etc etc.

What annoyed me, and this is in support of Hmmm, I only received an advisory email about the changes after I had applied all the changes!

I'm still trying to 'manage' this.

I see once an account/domain is fixed an email informing of the problem arrives!!! Something not right there.


If ALL passwords have had to be changed doesn't this mean that the MyFreeola password that controls all the FTP/EMAIL passwords also has the same problem?

No it doesn't. These are used in a different way and are stored in a completely different location. Unfortunately we had to send an email to every customer so this slowed things down a bit.
This change is a precaution and we sincerely apologise for any inconvenience caused but it is necessary.

what a palaver! had to cancel email forwarding before I could change my email passwords then change them all and then change all the FTP passwords, I understand it had to done - but some warning would have been nice! my phone has been buzzing all night - was it a spur of the moment thing from Freeola? or planned ?

When a potential security problem arises it's no good adopting the 'wait and see' approach or trying to inform people first. You have to act fast to minimise any possible damages and try to act in a way that benefits everyone in the long run. It was decided that quick password changes were the best option to take.
I apologies if there are limited posts here from anyone at Freeola today, we're a little busy.