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Hi All,
I'm fairly sure my current router (Netgear DGN2000) is giving up the ghost. Our household has several devices which are all regularly dropping wireless connection to it. Several restarts of the router get it going again but the problems are getting more and more frequent.
Anyhoo, I think it's time to look for a replacement.
I've seen the Linksys WRT1900AC which looks like a nice router but tbh there are so many choices out there that I may well be chucking good money at a spec I don't really need.
We're not really heavy data users although we do have SKY and fairly regularly use on-demand stuff. There are two laptops and a couple of mobiles too but there's no real need for anything other than to handle normal internet use.
Any advice from the more knowledgeable Freeolarers would be greatly appreciated.
JTD
I'm fairly sure my current router (Netgear DGN2000) is giving up the ghost. Our household has several devices which are all regularly dropping wireless connection to it. Several restarts of the router get it going again but the problems are getting more and more frequent.
Anyhoo, I think it's time to look for a replacement.
I've seen the Linksys WRT1900AC which looks like a nice router but tbh there are so many choices out there that I may well be chucking good money at a spec I don't really need.
We're not really heavy data users although we do have SKY and fairly regularly use on-demand stuff. There are two laptops and a couple of mobiles too but there's no real need for anything other than to handle normal internet use.
Any advice from the more knowledgeable Freeolarers would be greatly appreciated.
JTD
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pete_21 wrote:
Hasn't been plain sailing with the Netgear so far, still experiencing issues. Will have a mess about with a few things over the next few days and see how I get on.
If you've the same Netgear DGND3300 as me pete, then I can't fault it. From the start it's performed way above expected, with one hard wired pc and multiple wireless pcs. Still we all have different situations and locations, so maybe it's not the router ....
Hasn't been plain sailing with the Netgear so far, still experiencing issues. Will have a mess about with a few things over the next few days and see how I get on.
If you've the same Netgear DGND3300 as me pete, then I can't fault it. From the start it's performed way above expected, with one hard wired pc and multiple wireless pcs. Still we all have different situations and locations, so maybe it's not the router ....
What problems are you having Pete?
Even after buying my new router I've had to raise a support ticket because my connection is still up and down like a yoyo.
I'm sure my old router was knackered because it also kept dropping the wireless connection. at least the new one only drops the ADSL connection.
Even after buying my new router I've had to raise a support ticket because my connection is still up and down like a yoyo.
I'm sure my old router was knackered because it also kept dropping the wireless connection. at least the new one only drops the ADSL connection.
You tried updating your network adapter drivers pete? Worked for me about a year ago.
Had an ongoing problem since late last year with speeds falling through the floor and web pages partially loading or failing to load at all. Tried 4 routers in total now (2 were the same make) all giving slightly different issues??? My network adapters are up to date DL, JTD my new Netgear is also dropping out. My previous router and Freeola test router (both Belkin's) didn't drop out as such but would run very slowly or would appear to be connected but would fail to load web pages (also couldn't log into router or run tests when this occured). Went on XBL last night and it kicked me out 4 times in an hour. Things seem a little better this evening but this issue is very intermittent, can go days being fine or hit periods when it's basically unusable. I've messed about with a few things over the past few days, I've also recently tried standing the router upright as it does seem to get quite warm and wondered if that may help? If things persist may have no option but to move to FTTC but Freeola aren't exactly the cheapest for this at the moment so might have to reluctantly look elsewhere. As I said earlier, tonight it hasn't been so bad and while it not may not be the fastest ADSL 2+ connection on the planet at least it has been usable.
Right, might be onto something here...? Netgear still disconnecting (unsurprisingly the stand up thing didn't work but it was worth a try) but I have noticed a strange pattern, it seems to drop out when someone uses the landline. Other routers I tried ran stupidly slowly or appeared to stay connected but this one actually dumps the connection altogether. I was trawling the net when I stumbled on a topic on another ISP's forum where a guy was experiencing what sounded like a very similar problem to mine. He also changed his original router for the Netgear DGND3300v2 and result was extremely interesting... BTW all my equipment (cables, filters etc.) are all new and the router is connected to the main BT socket (only have one in my house).
pete_21 wrote:
Right, might be onto something here...? Netgear still disconnecting (unsurprisingly the stand up thing didn't work but it was worth a try) but I have noticed a strange pattern, it seems to drop out when someone uses the landline. Other routers I tried ran stupidly slowly or appeared to stay connected but this one actually dumps the connection altogether. I was trawling the net when I stumbled on a topic on another ISP's forum where a guy was experiencing what sounded like a very similar problem to mine. He also changed his original router for the Netgear DGND3300v2 and result was extremely interesting... BTW all my equipment (cables, filters etc.) are all new and the router is connected to the main BT socket (only have one in my house).
Might be worth you re-opening your ticket with us.
Did you try the test settings I sent you for running the BT test? Seems far more likely to be a line issue if your phone knocks out the broadband connection (or, possibly the phone equipment itself!) but if you want me to run any tests for you, no problem.
Right, might be onto something here...? Netgear still disconnecting (unsurprisingly the stand up thing didn't work but it was worth a try) but I have noticed a strange pattern, it seems to drop out when someone uses the landline. Other routers I tried ran stupidly slowly or appeared to stay connected but this one actually dumps the connection altogether. I was trawling the net when I stumbled on a topic on another ISP's forum where a guy was experiencing what sounded like a very similar problem to mine. He also changed his original router for the Netgear DGND3300v2 and result was extremely interesting... BTW all my equipment (cables, filters etc.) are all new and the router is connected to the main BT socket (only have one in my house).
Might be worth you re-opening your ticket with us.
Did you try the test settings I sent you for running the BT test? Seems far more likely to be a line issue if your phone knocks out the broadband connection (or, possibly the phone equipment itself!) but if you want me to run any tests for you, no problem.
Hi Pete,
When we've discussed your broadband problems in the past I've suggested running RouterStats to try to get an idea of where the problem may be. This works great for problems like this. When the phone rings you'll no doubt see massive spikes in noise etc. using up all your 'noise margin' so the line drops. Or if it doesn't quite drop it still allows you to see what's going on.
To prove it's not an internal problem I would try plugging your router directly into the TEST socket behind the removal faceplate. Don't connect anything else (you don't even need to use a filter if you've got the right cable) - then ring your own number using a mobile and either watch the router lights or use RouterStats to see what happens.
If the connection still drops then it proves the problem is a line or external fault. Anything from the TEST socket backwards isn't your responsibility. You can repeat this test with a spare router just to be sure it's not 'you'.
I've had similar issues in the past and they've all turned out to be damage on the overhead drop wire. Last time it was the smallest nick in the insulation causing the problem.
These types of fault are often called 'HR faults' (High Resistance).
A problem with the line, joints or Master Socket etc. only comes to light when the phone rings. The opposite is more common. i.e. Things only work when the phone is in use. It's all to do with the voltage changing when the phone is in use.
When we've discussed your broadband problems in the past I've suggested running RouterStats to try to get an idea of where the problem may be. This works great for problems like this. When the phone rings you'll no doubt see massive spikes in noise etc. using up all your 'noise margin' so the line drops. Or if it doesn't quite drop it still allows you to see what's going on.
To prove it's not an internal problem I would try plugging your router directly into the TEST socket behind the removal faceplate. Don't connect anything else (you don't even need to use a filter if you've got the right cable) - then ring your own number using a mobile and either watch the router lights or use RouterStats to see what happens.
If the connection still drops then it proves the problem is a line or external fault. Anything from the TEST socket backwards isn't your responsibility. You can repeat this test with a spare router just to be sure it's not 'you'.
I've had similar issues in the past and they've all turned out to be damage on the overhead drop wire. Last time it was the smallest nick in the insulation causing the problem.
These types of fault are often called 'HR faults' (High Resistance).
A problem with the line, joints or Master Socket etc. only comes to light when the phone rings. The opposite is more common. i.e. Things only work when the phone is in use. It's all to do with the voltage changing when the phone is in use.
[s]Hmmm...[/s]
Thanks for the responses guys, I will try that software when I get in and raise/revive support ticket. I'm hoping that as the Netgear router appears to react more severely to this issue that it may finally be a little easier to pinpoint...
pete_21 wrote:
Thanks for the responses guys, I will try that software when I get in and raise/revive support ticket. I'm hoping that as the Netgear router appears to react more severely to this issue that it may finally be a little easier to pinpoint...
Could be. It might also be worth us giving you a call on your landline and running the first part of a test whilst the call is in progress. Perhaps that'll show some relevant errors.
Thanks for the responses guys, I will try that software when I get in and raise/revive support ticket. I'm hoping that as the Netgear router appears to react more severely to this issue that it may finally be a little easier to pinpoint...
Could be. It might also be worth us giving you a call on your landline and running the first part of a test whilst the call is in progress. Perhaps that'll show some relevant errors.
pete_21 wrote:
Right, might be onto something here...? BTW all my equipment (cables, filters etc.) are all new and the router is connected to the main BT socket (only have one in my house).
I wouldn't fault the DGND3300 as I've had no problems since it's install, but no doubt Hmmm would suggest otherwise. My router is stood up as well, due to space restraints, as it's larger than the previous Netgear router.
However, your comment above, made me wonder ... all my telephone cables and main socket (not a faceplate model) are old, circa 1984. The filters are at least 8 years old, D-Link filters infact, as they were the only ones to give a satisfactory result. Are your internal cables and connections guaranteed?
My initial router supplied by Freeola was a D-Link with one D-Link filter and additional 'OEM' filters. These 'OEM' filters didn't work so I sourced another D-Link filter ... it's worked ever since! Even having changed the router twice, 2 x Netgear, the Netgear supplied filters don't work either!
So for me ... DGND3300 and D-Link filters ... works a treat and the household are happy ... one member back on BF4, one on Bingo and one trying to rescue Emily, who steadfastly refuses to be rescued (cue chas) :¬)
Right, might be onto something here...? BTW all my equipment (cables, filters etc.) are all new and the router is connected to the main BT socket (only have one in my house).
I wouldn't fault the DGND3300 as I've had no problems since it's install, but no doubt Hmmm would suggest otherwise. My router is stood up as well, due to space restraints, as it's larger than the previous Netgear router.
However, your comment above, made me wonder ... all my telephone cables and main socket (not a faceplate model) are old, circa 1984. The filters are at least 8 years old, D-Link filters infact, as they were the only ones to give a satisfactory result. Are your internal cables and connections guaranteed?
My initial router supplied by Freeola was a D-Link with one D-Link filter and additional 'OEM' filters. These 'OEM' filters didn't work so I sourced another D-Link filter ... it's worked ever since! Even having changed the router twice, 2 x Netgear, the Netgear supplied filters don't work either!
So for me ... DGND3300 and D-Link filters ... works a treat and the household are happy ... one member back on BF4, one on Bingo and one trying to rescue Emily, who steadfastly refuses to be rescued (cue chas) :¬)
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