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"Freeola ADSL2+ emails"

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Mon 10/03/14 at 09:19
Moderator
"Are you sure?"
Posts: 5,000
Hi Freeola,
Overnight I received an email inviting me to upgrade my broadband connection to ADSL2+

"Important information regarding your broadband connection.

Due to recent upgrades on the BT network we are pleased to inform you that your local telephone exchange has now been upgraded to support ADSL2+! Because of this upgrade Freeola is now able to offer you the chance to upgrade your broadband service, free of charge.
"

As far as I'm aware my exchange is still 20CN ADSL only?
I've just used the BT Wholesale availability checker and it doesn't show ADSL2+ either.

Have these emails perhaps been generated in error?

I look after 4 Freeola lines on my 20CN exchange, I've already been contacted by another Freeola client on a different local 20CN exchange who also received this email asking if this is a virus email or for real...

Thanks,
[s]Hmmm...[/s]
Mon 10/03/14 at 16:53
Staff Moderator
"Aargh! Broken..."
Posts: 1,408
This has been temporarily disabled now.
Mon 10/03/14 at 13:01
Moderator
"Are you sure?"
Posts: 5,000
I forgot to mention there is now also an option within MyFreeola to "Upgrade to ADSL2+" which won't be any good on a 20CN exchange.

[s]Hmmm...[/s]
Mon 10/03/14 at 10:30
Moderator
"Are you sure?"
Posts: 5,000
Thanks for clearing that up Butch.

[s]Hmmm...[/s]
Mon 10/03/14 at 10:24
Staff Moderator
"Show Me Your Moves"
Posts: 2,255
The e-mail is real, and is the message sent to those whose exchanges have been upgraded.

However, it seems that scheduled maintenance within Entanet's systems caused these messages to be generated in error by ours. Unfortunately, for the time being at least, you should ignore this message as this option isn't yet available within your area (and you have already worked out).
Mon 10/03/14 at 09:19
Moderator
"Are you sure?"
Posts: 5,000
Hi Freeola,
Overnight I received an email inviting me to upgrade my broadband connection to ADSL2+

"Important information regarding your broadband connection.

Due to recent upgrades on the BT network we are pleased to inform you that your local telephone exchange has now been upgraded to support ADSL2+! Because of this upgrade Freeola is now able to offer you the chance to upgrade your broadband service, free of charge.
"

As far as I'm aware my exchange is still 20CN ADSL only?
I've just used the BT Wholesale availability checker and it doesn't show ADSL2+ either.

Have these emails perhaps been generated in error?

I look after 4 Freeola lines on my 20CN exchange, I've already been contacted by another Freeola client on a different local 20CN exchange who also received this email asking if this is a virus email or for real...

Thanks,
[s]Hmmm...[/s]

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