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"Freeola Knowledge Base"

Just to let everyone know that a new improved help and support system called the Freeola Knowledge Base has now been made available on the Freeola website and has replaced the existing one.

http://freeola.com/support/

The new system allows customers to submit their own guides to the website to aid other users and potentially win prizes for helpful submissions.

You are also now able to make give your opinion on current guides by voting whether you found them helpful or not or by adding comments.

If you feel something is missing and would like to request an article, you are able to do this. The request is then made available to Freeola staff and other customers and could then be written for you.

To add to this, there is now a search function on the right hand side of the help and support section which allows you to search the Knowledge Base and forums for any help that you may need.

At the moment the guides in the Knowledge Base are related to Freeola's services, although it should expand in the future to cover a broad range of technical subjects.

If you would like to add to the Knowledge Base, articles do not need to relate directly to Freeola's services to be submitted and technical articles on other subjects (for example games consoles and website coding) are encouraged.

To make a submission, you will need visit the Knowledge Base and click the Write an Article button on the right hand side of the web page.

Hmmm... wrote:
NB. This 'gallery' is something I've been working on recently and will hopefully soon be the focus of a Freeola technical post when I get a chance!!!

That's just the kind of thing we're looking for :) Looking forward to reading it.

No problem :¬)
I appreciate these debates aren't easy - I have similar ones with my clients!

- Still can't quite see the logic of the placement of the Status Overview on the Status page though :¬P
Surely the idea of an overview is to enable visitors to quickly see if something is in trouble - but when the status and the detailed view is in the same part of the page it seems to defeat the object?
The link returns visitors to the same page which also seems a little strange.
Couldn't help myself - reply not required :¬)


NB I'm only running with one additional toolbar (Google)... !
[s]Hmmm...[/s]

I think we'll have to agree to disagree on the placement of the 'Current Network Status' panel on the Network Status overview page Hmmm...., I just don't see why we'd make the panel more prominent on a page which is already dedicated to giving a detailed overview on a per-service basis. If anything, it probably shouldn't appear at all as it's effectively rendered useless, but I don't feel too strongly to get rid of it all together.

You're definitely right about the link leading back to the same page though, I'll get that sorted in a jiffy.

McLong wrote:
I think we'll have to agree to disagree...

:¬)

We're sort of agreeing though!

As you say it doesn't seem to serve much purpose having the overview next to the individual status indicators.

That's why I suggested (especially on that one page) moving the overview to the top of the page so visitors can instantly see if there are any outstanding issues - without anyone have to scroll the page whatever resolution, or number of toolbars (or mobile device) they are using.

For me on that one page you could even put the 'widget' into the page header as that is the whole purpose of the page.

Obviously when the 'Freeola Status Widget' is available all this will be overcome ;¬)
[s]Hmmm...[/s]

Hmmm... wrote:
...The link returns visitors to the same page which also seems a little strange...

This was sorted as of yesterday. Completely slipped my mind to update this thread.