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I purchased a domain name on the assumption I would recieve free web hosting. Unfortunately it is very covertly advertised on the site that you need to be a Freeola Internet customer to recieves these services (despite paying for a domain and therefore becoming one).
The Getdotted website clearly states webspace is free, yet when I attempt to access it on Freeola, I am confronted with a £3 per month charge.
They are basically advertising free hosting, then making us pay for it.
Either way, I am very unhappy.
However, I have given up and have webspace elsewhere. I have attempted to change the DNS settings to the new provider, and they wont show up as changed, hours and hours later?
Can anyone assist me on this issue?
The Getdotted website clearly states webspace is free, yet when I attempt to access it on Freeola, I am confronted with a £3 per month charge.
They are basically advertising free hosting, then making us pay for it.
Either way, I am very unhappy.
However, I have given up and have webspace elsewhere. I have attempted to change the DNS settings to the new provider, and they wont show up as changed, hours and hours later?
Can anyone assist me on this issue?
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It is difficult when in such a situation, but freeola staff will just tell you that's the rules we have set, we are right you are wrong, or not worth listening to even though the money you pay gives us our salary!
They do generally help if you send in a support ticket, but will not admit that the php is mis-configured and that the form mail does not work (even using exactly as on the help pages)... it is always the fault of the customers (our) code.
It is a shame that freeola do not make it VERY Clear that you need to use one of their internet connections to upload via FTP.
DL - I have been with freeola for easily that many years, but it was a very cheap option in the early days... now you must look at what you get for your money and I do not see the value we once had.
Nmmm - I do not think the my SQL will become part of the standard package any time soon, it is so difficult to understand via freeola than with, lets say, cpanel... also you can only use the database on once and not create a way to use it over two sites as far as I see.
I am lazy and can not be bothered looking around, but there is alot of great web-space out there and most use easy to understand pricing and great cpanel (& other) easy to use back offices.
Freeola web mail and mySql back office are rubbish and not only that the help pages lead to dead links...
And that is why we pay a premium!!!
They do generally help if you send in a support ticket, but will not admit that the php is mis-configured and that the form mail does not work (even using exactly as on the help pages)... it is always the fault of the customers (our) code.
It is a shame that freeola do not make it VERY Clear that you need to use one of their internet connections to upload via FTP.
DL - I have been with freeola for easily that many years, but it was a very cheap option in the early days... now you must look at what you get for your money and I do not see the value we once had.
Nmmm - I do not think the my SQL will become part of the standard package any time soon, it is so difficult to understand via freeola than with, lets say, cpanel... also you can only use the database on once and not create a way to use it over two sites as far as I see.
I am lazy and can not be bothered looking around, but there is alot of great web-space out there and most use easy to understand pricing and great cpanel (& other) easy to use back offices.
Freeola web mail and mySql back office are rubbish and not only that the help pages lead to dead links...
And that is why we pay a premium!!!
Mikeb wrote:
It is a shame that freeola do not make it VERY Clear that you need to use one of their internet connections to upload via FTP.
Morning Mikeb and all ...
I would have thought that this statement regarding FTP was clear enough:
"Before you start with the FTP upload please ensure at this point that you have your Freeola internet connection currently connected or your domain name is signed up for our VIP Hosting service. "
But maybe not then?
It is a shame that freeola do not make it VERY Clear that you need to use one of their internet connections to upload via FTP.
Morning Mikeb and all ...
I would have thought that this statement regarding FTP was clear enough:
"Before you start with the FTP upload please ensure at this point that you have your Freeola internet connection currently connected or your domain name is signed up for our VIP Hosting service. "
But maybe not then?
Mikeb wrote:
They do generally help if you send in a support ticket, but will not admit that the php is mis-configured and that the form mail does not work (even using exactly as on the help pages)... it is always the fault of the customers (our) code.
I've had a brief look through the tickets associated with your account (the one you've posted from) and I can't see any tickets in reference to these particular issues, did you call by any chance?
If you have any outstanding issues please do send in another ticket as I can't think of many times where we haven't been able to resolve form -> mail related issues or been able to offer work arounds to configuration differences.
They do generally help if you send in a support ticket, but will not admit that the php is mis-configured and that the form mail does not work (even using exactly as on the help pages)... it is always the fault of the customers (our) code.
I've had a brief look through the tickets associated with your account (the one you've posted from) and I can't see any tickets in reference to these particular issues, did you call by any chance?
If you have any outstanding issues please do send in another ticket as I can't think of many times where we haven't been able to resolve form -> mail related issues or been able to offer work arounds to configuration differences.
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