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"FREEOLA CUSTOMER SERVICE - form_to_mail.php problems."

Just received a 'form' email from the 9th Feb from one of my sites using your form_to_mail.php script.

On the 12th Feb I updated my support ticket regarding the on-going problems, but the last response I've received was from the 7th Feb?

In case your email responses are going missing could you PLEASE provide an update here?

Thanks.

I wish Freeola would get their finger out and FIX this problem with their servers. We have a lot of web sites with FREEOLA and when it all works, it works well, BUT when it don't oh boy we get the flack, we have alot of clients with Freeola, and what thanks do we get, when things go wrong. NONE!!!!!.

All my forms have ground to a halt again today? some were working and some were slow! but today all are VERY slow again.

Yes, sorry for any delay. I have forwarded the enquiry to our Support Team to look into any possible issues with our ticket system and make sure that you get a reply shortly.

Thanks for the reply loki. Please update this thread with any new info.

Did you see my comments about Support Ticket replies as well?

Thanks for your comments as well Garin. It's nice to see this issue getting some attention as it's causing me a bit of trouble.

We had taken some action to prevent abuse by spammers that had overloaded the server. The situation was greatly improved earlier in the week, although still by no means as fast as we'd like.

If you have noticed slowdown since this initial improvement then that is very disappointing, I will get one of the team here to look into it ASAP.

GWD wrote:
> Can you say if changing from the Freeola script to a third-party
> script will help? Or is it the 'sendmail' service that is under
> pressure?

I'm no freeola employee but its highly unlikely that its script from whats being described. If the script wasnt functioning then its most likely it would either be throwing an error itself or you'd never see the form submissions at all.

Most mail servers like sendmail, qmail, exchange etc. are fairly robust applications and have many safeguards built it to make sure mail isnt lost too easily. If they have an email to send and they cannot send it then they'll keep it and try again later usually.
This is more in keeping with the behaviour you're seeing.

Having said that you can get 3rd party scripts that allow you to specify smtp details, ie you could use another mail server to send your form emails. Whether this is an option given that Freeola dont seem to allow outside connections is another matter entirely.

GWD wrote:
> Can you say if changing from the Freeola script to a third-party
> script will help? Or is it the 'sendmail' service that is under
> pressure?

The form to mail service seems to have gone on the "go slow" again which is causing me some embarrassment!

Could Freeola please answer my query above.


NB. I raised Support Ticket 132130 but haven't received a reply recently. Are you happy your ticket system is working as Rob (freeola on thinkbroadband) said he answered another one of my tickets yesterday but I haven't received it?

Thanks.

Can you say if changing from the Freeola script to a third-party script will help? Or is it the 'sendmail' service that is under pressure?

Sorry for the lack of response to this, we have been fairly sure what has been causing this, however we we're not entirely sure until very recently.

It would seem that our servers have been massively crammed with spammers sending millions and millions of messages. We have been informed that we should be able to start acting on this and deleting the spammers from our systems, this should then help speed the sending of messages back up to normal.

*Kiss of death*

My form emails seem to be processing normally this morning!