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"Help with my broadband account"

Hi I called in last night about the internet being very slow and actually dead at some points, the router is still in sync the ADSL light is on the Internet light is on some times off other times, and some times it comes up with the log in page for the router, but not my router!

Any how a I know that Freeola said there was NO problem that they were aware off, but I have made several calls this morning round the village and beyond, all the village (various ISPS ) are having the same problem and the two nearest big towns both about 6 miles from our village are having the same problem, so clearly if there is not a fault that your aware off it may soon become one :-)

Digi

Hi I called in last night about the internet being very slow and actually dead at some points, the router is still in sync the ADSL light is on the Internet light is on some times off other times, and some times it comes up with the log in page for the router, but not my router!

Any how a I know that Freeola said there was NO problem that they were aware off, but I have made several calls this morning round the village and beyond, all the village (various ISPS ) are having the same problem and the two nearest big towns both about 6 miles from our village are having the same problem, so clearly if there is not a fault that your aware off it may soon become one :-)

Digi

Hi there Digi,

I've had a look at your account and it appeared to be disconnecting a bit last night. This said, you are now on a 8 hour connection where as before your connection was only lasting for a few minutes.

Using the BB status checkers that we have there are no reported issues in your area, this doesn't mean there isn't a problem, just that our checks haven't been updated yet to state so.

It may be worth doing a BT speedtest and seeing what results you get, with what you have described I wouldn't be surprised if this test doesn't complete successfully. If other users in your area are having similar issues then I agree it would appear to be general issue, and it could be down to errors across your connection that are causing your connection to seem slow.

I'm not sure what the weather conditions are like where you are, but we do frequently see issues with extreme weather conditions. We assume that this could be because of lines or cabling that have insufficient insulation.

I will have another look into your account and post a reply up here if I can find any information out.

Hi Motomoto
Thanks for the fast reply - our weather is pants! last night -16 the snow is about 2feet deep all around this area and the main road to England is still closed I reckon it may be one of these problems that will clear its self ( I am blaming the weather) but its frustrating

Digi

Crickey! -16! Thats ridiculous...

And I thought -5 was cold when I was getting in my car this morning...

Hopefully so, if you could keep us updated though we can investigate if and when needed.

FWIW
I see there is a BT MSO 'degraded service' being reported for 'Biggar' which isn't a million miles from Digi, not sure if that's connected or not...









[s]Hmmm...[/s]

Biggar is not that far away for sure , I tried the BT speedtest and it just hangs been saying this now for ages



The Performance Tester is now testing Broadband connection. Your configured download throughput speed for this service is 7150 k

Please do not move away from this page and do not start any other download activity on your computer.

but I have given up. Re weather update the sun is trying to get out and its getting warmer now -13!

Digi

am on facebook if you want to look up the photos :-)

kevin currie my profile pic is my grand vitara in the snow

I got a result from the speed test and things appear to be speeding up now

Download speedachieved during the test was - 5259 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

That seems about right. A bit low maybe if we are being fussy for a 7+ profile.

Are you still seeing incredibly slow speeds at this point with that 5+ conn?

Hi warhunt - its back to wizzy fast today not had time to log another speed test as we have had tractors and diggers all day trying to dig us out :) and tonight I get to go to work YEAH FREEDOM :)

Digi

Digitrader wrote:
> Hi warhunt - its back to wizzy fast today not had time to log
> another speed test as we have had tractors and diggers all day
> trying to dig us out :) and tonight I get to go to work YEAH
> FREEDOM :)
>
> Digi

'There may be trouble ahead - but let's face the music and dance' ...

Seems Freeola pages aren't refreshing as normal - real lag + javascript errors:

"Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729)
Timestamp: Sun, 10 Jan 2010 18:10:20 UTC


Message: Object expected
Line: 28
Char: 1
Code: 0
URI: http://chat.freeola.com/js/thickbox.js


Message: 'jQuery' is undefined
Line: 11
Char: 1
Code: 0
URI: http://chat.freeola.com/js/jquery.pngFix.pack.js


Message: Object expected
Line: 96
Char: 6
Code: 0
URI: http://chat.freeola.com/

Any problems elsewhere?

Freeola seems to be running like a 'sack of potatoes'. It's not to do with 'new front page' is it?