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"0845 123 2035 Dial up connection to upload websites still down"

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Wed 08/08/18 at 00:14
Regular
Posts: 17
Hi there,

Any updates on when the 0845 123 2035 dial up connection to upload websites will be fixed?

Thanks.

Wed 08/08/18 at 00:14
Regular
Posts: 17
Hi there,

Any updates on when the 0845 123 2035 dial up connection to upload websites will be fixed?

Thanks.

Wed 08/08/18 at 10:32
Staff Moderator
"Aargh! Broken..."
Posts: 1,408
Please see our Network Status page.

Post edited by Eccles on 08/08/2018 at 10:32.
Wed 08/08/18 at 19:50
Regular
"Feather edged ..."
Posts: 8,536

Mackerboot wrote:
Hi there,

Any updates on when the 0845 123 2035 dial up connection to upload websites will be fixed?

Thanks.


Forgive me for asking ... but why do you still use a dial-up connection? Financially and hardware side it's not a viable proposition or is it?
Thu 09/08/18 at 01:00
Regular
Posts: 17
The company I do freelance work for have hundreds of websites hosted on one account and the only way to upload websites and update them is using a dial up modem. Believe it or not this in the UK. I also have many sites hosted too with Freeola and this is the only way too.

The only other way is to upload using a Freeola broadband account which is not going to happen because I am on a contract with Virgin Media broadband via cable and I do not have a telephone line connected to my property making it impossible or very expensive to get one connected.

Setting up VIP accounts for each account would also be impracticable and far too expensive considering the amount of websites hosted with Freeola.


Post edited by Mackerboot on 09/08/2018 at 01:03.

Post edited by Mackerboot on 09/08/2018 at 01:15.
Fri 10/08/18 at 13:01
Regular
"Feather edged ..."
Posts: 8,536
Thanks for that, I can see your predicament ...
Mon 13/08/18 at 01:10
Regular
Posts: 17
Any news on a fix yet?

https://freeola.com/support/network-status/

It's over a week now and still not possible to upload using dial up
Mon 13/08/18 at 12:52
Moderator
"Are you sure?"
Posts: 5,000
The Service Status page says it's resolved now :¬)


I'm not sure why this was only recorded as a "Minor fault" as it looks like there was no service?
They must be saving 'red' for something REALLY bad ;¬)
Hmmm...
Mon 13/08/18 at 14:48
Regular
Posts: 17
Yep confirmed. Dial up is now working again.
Sun 13/01/19 at 00:29
Regular
Posts: 17
Dial up is still broke BTW. I can get a connection after attempting to re-connect after 3 - 4 times. Remember it cost approx 12p to connect using a UK landline so if it fails that's x3 or x4. So this could potentially be 48p just to attempt to connect using dial up.

Not good.
Wed 16/01/19 at 15:43
Staff Moderator
"Must lose weight"
Posts: 5,778

Mackerboot wrote:
Dial up is still broke BTW. I can get a connection after attempting to re-connect after 3 - 4 times. Remember it cost approx 12p to connect using a UK landline so if it fails that's x3 or x4. So this could potentially be 48p just to attempt to connect using dial up.

Not good.



Sadly, we are experiencing intermittent faults and we should therefore advise you to plan for alternatives in the future. Meantime we think you will be able to get connected some of the time. Try 0845 123 2045 as well as 0845 123 2035. I will post here again if we manage any fundamental improvement but things are not looking great at the moment.

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