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"ERROR 500, Problem Running a Script"

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Thu 24/05/07 at 18:06
Regular
Posts: 45
Since server upgrade & PHP5 I can't get my Booking/Enquiry form handling script to work & instead of the usual 'Thank you for the enquiry etc' confirmation page, I receive.....

ERROR 500, Problem Running a Script...

A scripting/config error prevents the server from showing this page.

If you are the owner you can find more help at the Freeola Support Centre. or by speaking to a member of our technical support team on: 0871 210 9977

-----

However, I do receive the correctly completed Booking/Enquiry email on testing. I've tried renaming my form with .php5 and the form handling page .php5 but believe I can still keep them as .php ?

I've tried setting permissions to 755 & also tried 644 but no joy.

Part of the script does work ie if you dont supply a tel. no or email address you correctly receive the following....

Not transmitted

Error:
Please supply your Telephone number or Email address!
Click on the BACK button on your browser to return to the form

--

Any ideas as to whats wrong? my form is at http://www.ballifeary.com
Thu 24/05/07 at 18:06
Regular
Posts: 45
Since server upgrade & PHP5 I can't get my Booking/Enquiry form handling script to work & instead of the usual 'Thank you for the enquiry etc' confirmation page, I receive.....

ERROR 500, Problem Running a Script...

A scripting/config error prevents the server from showing this page.

If you are the owner you can find more help at the Freeola Support Centre. or by speaking to a member of our technical support team on: 0871 210 9977

-----

However, I do receive the correctly completed Booking/Enquiry email on testing. I've tried renaming my form with .php5 and the form handling page .php5 but believe I can still keep them as .php ?

I've tried setting permissions to 755 & also tried 644 but no joy.

Part of the script does work ie if you dont supply a tel. no or email address you correctly receive the following....

Not transmitted

Error:
Please supply your Telephone number or Email address!
Click on the BACK button on your browser to return to the form

--

Any ideas as to whats wrong? my form is at http://www.ballifeary.com
Thu 24/05/07 at 21:35
Staff Moderator
"Aargh! Broken..."
Posts: 1,408
It will more than likely be a permissions problem. If you'd like to post the code in result_form.php5 (if it's not too big!) then perhaps we can work out what is causing this. I just tried the form by filling in the address but not the actual property booking fields and it seemed to work fine.
Fri 25/05/07 at 11:22
Staff
Posts: 120
The other most likely cause is a .htaccess file, if these are there but are incorrectly setup or have the wrong permissions they can also cause the 500 server error. This can be corrected by either reuploading a correct file or a blank file.
Fri 25/05/07 at 12:27
Regular
Posts: 45


Contact Form









 


 







// Apply to other arrays simply by replacing the first argument of the 'foreach()' function with the array name.

foreach($_GET as $a=>$b){$$a=$b;} // $_GET
foreach($_POST as $a=>$b){$$a=$b;} // $_POST
###########################
# Configuration #
#####################################################
$site_name = "Ballifeary.com"; # Put here your Sitename or Company
$site_email = "[email protected]"; # Put here your E-Mail adress
#####################################################


#####################################################
# This below is the Information which will be sent to the customer
#####################################################
if ($Telephone == "" && $email == "")
{
echo "Not transmitted
";
echo "
Error:
Please supply your Telephone number or Email address!
Click on the BACK button on your browser to return to the form";
}
else
{
echo "Enquiry Sent";


#####################################################
# !!!Please do not change anything below this line.
#####################################################
PRINT "";
PRINT "


Thank you for the Enquiry.
You will be contacted by us shortly.

Occasionally problems can arise with email delivery, in particular a delay due to an overload
on the servers caused by a high amount of spam which is beyond our control.

So if you don't receive a reply within 24hrs please contact us on:

Telephone:
+44 (0)1463 792825

Fax:
+44 (0)1463 790402";
PRINT "";


mail("$email", "Thanks from $site_name!","Dear $Gender $Surname\n
Your booking enquiry will be answered within
24hrs. If not, please email $site_email
____________________________________________________________
You Submitted the following information:
Mr/Mrs/Miss: $Gender
First Name: $Forename
Last Name: $Surname
Address:
$Address
Post/Zip Code: $PostCode
Email: $email
Telephone: $Telephone
Facsimile: $Facsimile
Property: $Property
Dates: $FromDay $FromMonth $FromYear To $ToDay $ToMonth $ToYear
Estimated Time of Arrival: $toa
No. of Persons: Adults $Adults Children $Children
Preferred method of Payment: $Payment
Comments:
$Comments
_______________________________________________ _____________","FROM:[email protected]","-f [email protected]");

#######################################################
# This below is the information which will
# be sent to the Administrator
#######################################################
mail("$site_email",
"Booking/Enquiry Form",
"Submitted By: $Forename
____________________________________________________________
Mr/Mrs/Miss: $Gender
First Name: $Forename
Last Name: $Surname
Address:
$Address
Post/Zip Code: $PostCode
Email: $email
Telephone: $Telephone
Facsimile: $Facsimile
Property: $Property
Dates: $FromDay $FromMonth $FromYear To $ToDay $ToMonth $ToYear
Estimated Time of Arrival: $toa
No. of Persons: Adults $Adults Children $Children
Preferred method of Payment: $Payment
Comments:
$Comments
___________________________________________________ _________","FROM:[email protected]","-f [email protected]");
}
?>






Fri 25/05/07 at 12:30
Regular
Posts: 45
Eccles I received your test form but still on testing myself I receive the script error page although form does reach me.
Sun 27/05/07 at 17:33
Regular
Posts: 45
This is strange as it worked prior to the upgrade but I've discovered the following:

The conditions are you must enter a Telephone or email address BUT NOW If you enter a Telephone number and no email you receive ERROR 500, Problem Running a Script

But if you enter an email address and no telephone number the script performs fine.

if ($Telephone == "" && $email == "")
{
echo "Not transmitted";
echo "
Error:
Please supply your Telephone number or Email address!
Click on the BACK button on your browser to return to the form";
}
else
{
echo "Enquiry Sent";

How is this? the value $Telephone is being correctly displayed in the email form received.
Tue 29/05/07 at 13:18
Staff Moderator
"Aargh! Broken..."
Posts: 1,408
Hello,

If you could send you sr number for the web space this form is hosted on we can have a look at it for you. Email it to webmaster at freeola.co.uk. I can't see anything obvious that would be causing this so maybe a closer look at the script will uncover something.
Tue 29/05/07 at 14:27
Regular
Posts: 45
thanks Eccles, I've just emailed it 14:27
Tue 29/05/07 at 16:25
Staff Moderator
"Aargh! Broken..."
Posts: 1,408
Thank you for the information.

Apologies for the emails you may have received from me but it should be working now.
You script was missing an if statement to control what would happen if the email field was left blank. The email value is used in the mail() function and so this wouldn't work if this was left blank. I have updated the php5 versions of the files as these are the live ones.
Let me know if things still aren't working correctly or if you don't understand what I've done!
Tue 29/05/07 at 16:49
Regular
Posts: 45
Thanks very much Eccles for your time and for fixing the problem. I've viewed the updated file & understand the changes. Cheers

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