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The note states that you can either follow the link or login to MyFreeola to confirm the forwarding for your free accounts - I've logged in and can't find an option or see a prompt to action this. Can you advise me please?
In the end I've followed the links within the emails - but I've only had to confirm about 30 accounts and I have many more than that.
The email states that "This e-mail address, and the associated web address, will be deleted..." if no action is taken!
Have you got this message mixed up with your totally 'free' addresses?
All my Freeola domains have been registered with you but I know you also call these 'free' accounts - but they are not as free as the ones you don't have to pay for(!) if that makes sense.
Bottom line is that I can't afford any automation to delete my Freeola registered domains and email accounts - perhaps Freeola could clarify the situation?
Regards,
Gary.
NB. I've started this post rather than raise a support ticket as no doubt others will have similar queries.
https://secure.freeola.co.uk/myfreeola-control-panel/e-mail_forwarding.php
It will list all e-mail forwards that require confirming, if the page does not list any addresses then your forwards will not be removed.
There was a small problem this morning with the link on the front of MyFreeola missing for some accounts which has been resolved and the direct link from the e-mail has always worked and is the easiest way to complete the process.
I hope that answers all your questions.
The email mentions accounts that have forwarding in place for over 12 months - perhaps this is why you haven't received any emails? Or they are still on the way.
I've had 4 confused clients get in touch so far this morning!
Kev
This read differently to the emails that you are sending out.
If you didn't confirm 'forwarding' it said forwarding would be removed - rather than "e-mail address, and the associated web address will be deleted".
As you can imagine, if websites are being maintained on behalf of others (and email forwarding is being used) then this is causing quite a lot of confusion and concern!
The note states that you can either follow the link or login to MyFreeola to confirm the forwarding for your free accounts - I've logged in and can't find an option or see a prompt to action this. Can you advise me please?
In the end I've followed the links within the emails - but I've only had to confirm about 30 accounts and I have many more than that.
The email states that "This e-mail address, and the associated web address, will be deleted..." if no action is taken!
Have you got this message mixed up with your totally 'free' addresses?
All my Freeola domains have been registered with you but I know you also call these 'free' accounts - but they are not as free as the ones you don't have to pay for(!) if that makes sense.
Bottom line is that I can't afford any automation to delete my Freeola registered domains and email accounts - perhaps Freeola could clarify the situation?
Regards,
Gary.
NB. I've started this post rather than raise a support ticket as no doubt others will have similar queries.