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That was with NTL. They were pretty good for most of the time, but they have quite possibly some of the worst customer service I've ever seen.
The best advice I could give would be to make sure you've got a decent modem, external ones that plug into a com port are generally better quality. Avoid USB ones at all costs, and avoid AOL likewise.
> avoid AOL likewise.
Nonsense, AOL is perfectly fine.
I get a regular and stable 49,333bps
Course there's always ISDN, but i think you'd be best off with cable.