The "Freeola Customer Forum" forum, which includes Retro Game Reviews, has been archived and is now read-only. You cannot post here or create a new thread or review on this forum.
However, This week, I have a couple days off and yesterday I found the true nature of this problem. The Internet had dropped off before I got up and continued to drop at 5 to 15 minute intervals for most of the morning. getting more stable around mid-day until I had a uninterrupted service for the rest of the day and evening.
The drop-out appears as a inability to connect to websites, on-line games and emails etc. However, sometimes the router gives every indication that is is still connected, physically, to the Internet (lights and, sometimes even, status screen) but no connection to website etc is possible.
I must admit, that at first, I was looking at the router as the source of the trouble. However, with the return to 'normal service' in the afternoons and evenings rules this out.
I notice a few other people with the same problem - on this and other forums. So, please help, I am a bit twitchy having moved from one appalling service from Tiscali to find problems with this one.
Again our apologies for this on going fault.
The test account did work yes it was brilliant and very fast and stable - how ever it closed with out any warning so we were off line for a night! I am now back on my original login and its not as fast! and still on occasion drops out!
Freeola as far as I am aware are still looking into this for me and it was left that they will be in touch with me when they get a resolution to this problem, its been a long time in comming though :-(
The test connection was really quick all the time no ups and downs at peak periods
Kev
I have a client on Freeola adsl who also seems to be suffering from this problem.
We've just updated his router to the latest firmware but it doesn't seem to have helped.
Can anyone (Kev/Freeola) say if the 'test account' work resolved the problem?
I see on the status page that there is still an entry but thought I would ask to see what the latest is.
Thanks.
Call support, we tried a few things without luck, so then Mr Freeola said lets just try your original login detail! (as we were on a test connection) and like magic we are back on line the internet has been reserected. YIPEE!!
But it begs the question.... who killed the test connection? and why? and why did he / she ? not warn us to save my wife all that frustration of watching Sat night telly! she was less than pleased.
I feel a full investigation should be in order and the culprit/s? named and shamed and fined and do they know that local elections are happening soon!
Kev :~)
I'm sorry for any inconvenience caused, but we cannot resolve the issue until our technical partners have diagnosed the cause of the problem. There is not a button to fix the problem that we are stubbonly refusing to push. The problem is being investigated and the use of this test account is an important part of that process.
All I can say to you is that Bob sent me details for a test account, that I have been using now for almost a week and its only dropped out twice in that time, unlike pre test account.
There is NOTHING stage managed about this thread what so ever, things have got better and I am sure that things are getting done behind the scenes to resolve this issue for all affected, several other were offered a test conection at the same time as me, but I have no idea who took the offer up.
Being a moderator offers no extra sway with Tech support we have to wait just like you.
That said all freeola staff that I have spoke to on the phone now or in the past have always been friendly! and UK based.
Kev
PeeJayEph wrote:
> Meanwhile, back in the real world - away from this stage-managed
> "conversation" between 'Bob' the friendly Webmaster, a
> staff member and a moderator, obviously intended to convince
> people that:
>
> 1)Something is being done.
>
> 2)Things are only getting better.
>
1)Something is being done.
2)Things are only getting better.
Anyway, as I said back in the real world - things have NOT got better. Drop-0ut continue early every morning. This morning they have continued right up to now...I will probably have to reboot the router to send this, somewhat jaundiced message ¬_¬