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"Unbelievable"

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Wed 11/08/04 at 17:56
Regular
"Being Ignorant"
Posts: 2,574
OK, here's the deal:
I got my PS2 pre-ordered (for obvious reasons), had it for about 2 years, no problems, then all of a sudden it starts behaving strangely, not loading instantly like it usually did. As this became more frequent I noticed a pattern in sound of the machine struggling to load the disc. It took about 30 seconds longer to load the game, so I didn't think it was much of a problem, but as time went by the problem got worse, up to the point of complete irritation and annoyance everytime I wanted to play. I rang the helpline, told them of the problem, and they told me about hoovering the vents and all that, and using a lens cleaner. I did all that, it helped, but it didn't solve much because the machine was so bad that everytime I wanted to play it meant using the miffing cd lens cleaner, which takes even more time. Then I resorted to cd cleaners, even though the same problem was occuring with brand new games, because I held on to whatever faith was left that everything would turn around and my beloved PS2, which I hurriedly pre-ordered would function as it did initially.
But it didn't so I rang the helpline again, told them everything that had happened up till now, expecting to be given a straight swap for what I've had to put up with and they tell me that the best they can do is to issue a £60 replacement - because money does grow on trees. When I asked why, they told me about my warranty running out bla bla bla, but I still felt a bit done by considering all the efforts I had gone through to solve everything. I would've used my years warranty and even extended it if I didn't trust Sony so much.
£60's not too bad and I was pretty desperate so I paid it. Knock knock, man at the door... nope it wasn't that quick. There was me trying to get the replacement as fast as I could, packing my PS2 into its blue box and packing that with the check into a spare cardboard box that took ages to find, heading down to the post office and paying extra for special delivery (which came to about £15) and then having to wait an extra week and a half to be told that the swap would be made with a courrier at the door. Why didn't they tell me that on the phone or are all their helpline assistants trained to assume that everybody knows such a procedure. So I had to wait another week for the courrier to come. We did the swap and as truthful as I am I told him that the pad wasn't part of the deal, but to be honest I wish I took it now.
As peeved as I was about this whole shabang I managed to accept it. That is until now. EXACTLY the same thing has happened, about an hour ago now. The same sound patterns and loading errors and I seriously can't believe it. What do you have to do these days to play on Pro Evo 3? I really cannot believe it. I rang them up, they told me exactly the same thing, the same sorry apologies and excuses, all leaving me in regret. I would've waited if I knew they were going to bring out models that actually worked for more than a year or two, instead of blowing away over £200. I might as well have thrown it in a pan with a bottle's worth of oil and fried it. It's only now I know what the problem is after having to investigate.
You should know that the SCPH-30003 models were the first to hit the UK and with them came the blue underneath cds, in other words the non-dvd cds we have now. In other words, the ones that 99.9% of developers are using for their games. So to translate further, this should mean that most of us who rushed to prove our loyalty and like for the Playstation and got the earlies have well and truly been shafted, because according to my calculations and the law of averages we will al eventually have to buy the newer models if yours hasn't nacked already. I now have to prance into my back garden and pluck £130 from the magical money-growing tree you get when you join a new branch for a brand new PS2 because there is no way I'm paying for another replacement, especially after they tell me that the same model will be returned, and also after admitting they are aware of the problem most people with these models are having.
So this was Sony's secret marketing ploy from the beginning? Shaft their most loyal fans and treat their newcomers. Now I know what Jeremy Clarkson was on about in the BT ad. Maybe I should rewrite the dictionaries and get my hundred and thirty quid from that because this has to be a true and legitimate definition of bull****.
Wed 11/08/04 at 17:56
Regular
"Being Ignorant"
Posts: 2,574
OK, here's the deal:
I got my PS2 pre-ordered (for obvious reasons), had it for about 2 years, no problems, then all of a sudden it starts behaving strangely, not loading instantly like it usually did. As this became more frequent I noticed a pattern in sound of the machine struggling to load the disc. It took about 30 seconds longer to load the game, so I didn't think it was much of a problem, but as time went by the problem got worse, up to the point of complete irritation and annoyance everytime I wanted to play. I rang the helpline, told them of the problem, and they told me about hoovering the vents and all that, and using a lens cleaner. I did all that, it helped, but it didn't solve much because the machine was so bad that everytime I wanted to play it meant using the miffing cd lens cleaner, which takes even more time. Then I resorted to cd cleaners, even though the same problem was occuring with brand new games, because I held on to whatever faith was left that everything would turn around and my beloved PS2, which I hurriedly pre-ordered would function as it did initially.
But it didn't so I rang the helpline again, told them everything that had happened up till now, expecting to be given a straight swap for what I've had to put up with and they tell me that the best they can do is to issue a £60 replacement - because money does grow on trees. When I asked why, they told me about my warranty running out bla bla bla, but I still felt a bit done by considering all the efforts I had gone through to solve everything. I would've used my years warranty and even extended it if I didn't trust Sony so much.
£60's not too bad and I was pretty desperate so I paid it. Knock knock, man at the door... nope it wasn't that quick. There was me trying to get the replacement as fast as I could, packing my PS2 into its blue box and packing that with the check into a spare cardboard box that took ages to find, heading down to the post office and paying extra for special delivery (which came to about £15) and then having to wait an extra week and a half to be told that the swap would be made with a courrier at the door. Why didn't they tell me that on the phone or are all their helpline assistants trained to assume that everybody knows such a procedure. So I had to wait another week for the courrier to come. We did the swap and as truthful as I am I told him that the pad wasn't part of the deal, but to be honest I wish I took it now.
As peeved as I was about this whole shabang I managed to accept it. That is until now. EXACTLY the same thing has happened, about an hour ago now. The same sound patterns and loading errors and I seriously can't believe it. What do you have to do these days to play on Pro Evo 3? I really cannot believe it. I rang them up, they told me exactly the same thing, the same sorry apologies and excuses, all leaving me in regret. I would've waited if I knew they were going to bring out models that actually worked for more than a year or two, instead of blowing away over £200. I might as well have thrown it in a pan with a bottle's worth of oil and fried it. It's only now I know what the problem is after having to investigate.
You should know that the SCPH-30003 models were the first to hit the UK and with them came the blue underneath cds, in other words the non-dvd cds we have now. In other words, the ones that 99.9% of developers are using for their games. So to translate further, this should mean that most of us who rushed to prove our loyalty and like for the Playstation and got the earlies have well and truly been shafted, because according to my calculations and the law of averages we will al eventually have to buy the newer models if yours hasn't nacked already. I now have to prance into my back garden and pluck £130 from the magical money-growing tree you get when you join a new branch for a brand new PS2 because there is no way I'm paying for another replacement, especially after they tell me that the same model will be returned, and also after admitting they are aware of the problem most people with these models are having.
So this was Sony's secret marketing ploy from the beginning? Shaft their most loyal fans and treat their newcomers. Now I know what Jeremy Clarkson was on about in the BT ad. Maybe I should rewrite the dictionaries and get my hundred and thirty quid from that because this has to be a true and legitimate definition of bull****.
Wed 11/08/04 at 19:35
Regular
"Gundammmmm!"
Posts: 2,339
Hmm, my first PS2 was a launch one and it lasted two years then I sold it (it was still working by the way). My current PS2 is the new version, and it's got a free extended warranty on it as well so I'm covered until December 2005, by which time PS3 will be on it's merry way even if something does go wrong.
Wed 11/08/04 at 20:10
Regular
"Stridman in disguis"
Posts: 1,874
Aww..thats really worried me now, I've only just got my SECOND HAND PS2 and it's the same model as yours.

It has been making a weird noise whe I put the CD in as if it was cracking something, it does it about 5 times and then it goes silent (well, not silent).

I've had this problem so many times, loads of famous gamers have accused Sony for making certain PS2s to break within a certain time and i've had 3 arguements with Sony because of the three of my previous PS2s that had the 'DISC READ ERROR'.

If this happens to my PS2 i'll tell them that I wnat them to change it for a NEW model, if not i'll be taking action. (I'm good at that, i fooled Telewest into upgrading my Standard Broadband to 1 MEG for £20.00 a month).

This is the only thing I've disliked abouit Sony and they should offer free repairs for that certain model.

I cant beleive nobody has actually brought this up as a big issue though, Sony are probably laughing behind us as we give into their £60 replacement demand.

There is enough evidence to prove that there is something wrong with certain PS2 models so why doesn't anyone take action?

When Microsoft had something wrong with their Xbox shortly after the release they simply told everyone to return the Xbox so they could issue them with a new one but Sony have to get greedy and ask for us to pay, not just pay though, they're telling us to pay for a machine that we haven't broke so that they can replace it with another machine that'll break again.

(I've rushed this so there might be alot of typos)

P.S Is it possible to get a warranty for your PS2 even if it hasn't got one?

If so ill pay anything just to warrant my PS2 so I know Sony defanately dont get my £60.

There must be somewhere you can e-mail to make a complaint, I've had enough of these stupid 'Disc Read Errors' and I think it's time we started making ourselves heard!

POWER TO THE PEOPLE!
Wed 11/08/04 at 21:14
Regular
"Being Ignorant"
Posts: 2,574
I don't think you can pay for a new warranty, but you can always extend it wherever you bought it from. You can insure it, but that'll set you back a bit depending on which company you insure it with. I think I'm going to get a second-hand machine, but I'm going to ask for its model number first because at least then I know it's going to be useful, that is up till the new Blu Ray technology comes out, where we will all have to get a PS3 (or some other console) if we want to play new releases. Sony have got it worked out to a tee.
Wed 11/08/04 at 21:18
Regular
"Stridman in disguis"
Posts: 1,874
I've just sent Playstation a very nasty complaint.

They are getting away with so much and it isn't fair.
Wed 11/08/04 at 21:48
Regular
"ProGolfer"
Posts: 2,085
Burnt wrote:
> If so ill pay anything just to warrant my PS2 so I know Sony
> defanately dont get my £60.

I would say dont pay more than 60 quid, due to the fact your next PS2 should theoretically(sp) make it to at least the PS3 launch, if you can trust sony to buy one.
Thu 12/08/04 at 08:45
Regular
"END OF AN ERA"
Posts: 6,015
If you have a playstation with disc read errors, you can send them off to sony to get them repaired for free.
Thu 12/08/04 at 09:12
Regular
"Stridman in disguis"
Posts: 1,874
But when you dont have a warranty you cant, my boy.
Thu 12/08/04 at 10:25
Regular
"50 BLM,30 SMN,25 RD"
Posts: 2,299
I can't believe some people have been through 3 PS2s!! What the hell do you do to them? I've only just encountered my first problem with my four year old machine, and it's nothing to do with the laser - the optical sound cuts on and off (think I knocked it while moving house)
Thu 12/08/04 at 11:01
Regular
"END OF AN ERA"
Posts: 6,015
Burnt wrote:
> But when you dont have a warranty you cant, my boy.

No, you can. Because so many people have suffered at the hands of DREs, SONY have been forced to offer repairs to any people whose PS2s aren't working properly.

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