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Hello All,
Looking for some help with my Broadband. Basically since we 'upgraded' to 24 meg, its been utter rubbish. The first couple of days we got a solid 16 meg which was pretty nice. Since then sometimes we have no net conection at all (local only) and I have had to reset by switching the router off for an hour. For the last few weeks our speed ranges from under 1 meg to 3 meg max. We are now thinking of switching providers but if anyone can advise before we do..?
Bt speedtest result:
speed achieved during the test was - 886 Kbps
For your connection, the acceptable range of speeds is 1000-99999 Kbps.
Additional Information:
Your DSL Connection Rate :12379 Kbps(DOWN-STREAM), 1035 Kbps(UP-STREAM)
IP Profile for your line is - 10000 Kbps
Any help apreciated.
Looking for some help with my Broadband. Basically since we 'upgraded' to 24 meg, its been utter rubbish. The first couple of days we got a solid 16 meg which was pretty nice. Since then sometimes we have no net conection at all (local only) and I have had to reset by switching the router off for an hour. For the last few weeks our speed ranges from under 1 meg to 3 meg max. We are now thinking of switching providers but if anyone can advise before we do..?
Bt speedtest result:
speed achieved during the test was - 886 Kbps
For your connection, the acceptable range of speeds is 1000-99999 Kbps.
Additional Information:
Your DSL Connection Rate :12379 Kbps(DOWN-STREAM), 1035 Kbps(UP-STREAM)
IP Profile for your line is - 10000 Kbps
Any help apreciated.
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Yeah we have gone over twice and been charged as per the going rate, I put the over usage down to my son and world of war craft, but its like bank charges they are cleary displayed so I cant complain about them.
Digi
But am not a high user as twice in a million years is no a bad record :-)
Warhunt wrote:
> He mentioned he had gone over his usage twice which he had been
> charged for so.... :P
>
> But yeah if you are on about heavy usage flagging follows the
> Messiah's advice ;)
Digi
But am not a high user as twice in a million years is no a bad record :-)
Warhunt wrote:
> He mentioned he had gone over his usage twice which he had been
> charged for so.... :P
>
> But yeah if you are on about heavy usage flagging follows the
> Messiah's advice ;)
Hi Hmmmm
Yeah I found it and its all good
"You have been marked as a high bandwidth user on 0 day(s). If this number is 5 or more you will be affected by the high bandwidth user ALT settings."
Cheers
Digi
Yeah I found it and its all good
"You have been marked as a high bandwidth user on 0 day(s). If this number is 5 or more you will be affected by the high bandwidth user ALT settings."
Cheers
Digi
He mentioned he had gone over his usage twice which he had been charged for so.... :P
But yeah if you are on about heavy usage flagging follows the Messiah's advice ;)
But yeah if you are on about heavy usage flagging follows the Messiah's advice ;)
I believe the status Digi was after was whether he had been marked as a "high bandwidth user" - this is different to the amount of data you use.
It would be useful to include that within MyFreeola though - good idea ;¬)
The instructions I gave will show:
~ High bandwidth user yes/no
~ Number of days marked as a high bandwidth user
~ Last date marked as a high bandwidth user
You have been marked as a high bandwidth user on 0 day(s). If this number is 5 or more you will be affected by the high bandwidth user ALT settings.
It would be useful to include that within MyFreeola though - good idea ;¬)
The instructions I gave will show:
~ High bandwidth user yes/no
~ Number of days marked as a high bandwidth user
~ Last date marked as a high bandwidth user
You have been marked as a high bandwidth user on 0 day(s). If this number is 5 or more you will be affected by the high bandwidth user ALT settings.
[s]Hmmm...[/s]
You can of course look in your control panel on the broadband status page and monitor usage daily.
Digitrader wrote:
> Hi Hmmm
>
> where is this list that says if you are a heavy user or not?
>
> I think I am not to heavy a user but do pay for a big allowance
> and I think twice we have gone over our limit but Freeola charged
> extra for this. I would be interested to see if I am a heavy user
> or not
>
> Digi
Hi Digi,
I've put some notes on this page.
The links/comments near the top of the page explain how to get more info on your line. Right-hand click the link and 'copy shortcut' then paste into the address bar changing the login details as required before entering.
I then saved this address as a 'favourite' so that I can access it easily.
Let me know if you need more help :¬)
> Hi Hmmm
>
> where is this list that says if you are a heavy user or not?
>
> I think I am not to heavy a user but do pay for a big allowance
> and I think twice we have gone over our limit but Freeola charged
> extra for this. I would be interested to see if I am a heavy user
> or not
>
> Digi
Hi Digi,
I've put some notes on this page.
The links/comments near the top of the page explain how to get more info on your line. Right-hand click the link and 'copy shortcut' then paste into the address bar changing the login details as required before entering.
I then saved this address as a 'favourite' so that I can access it easily.
Let me know if you need more help :¬)
[s]Hmmm...[/s]
Hi Hmmm
where is this list that says if you are a heavy user or not?
I think I am not to heavy a user but do pay for a big allowance and I think twice we have gone over our limit but Freeola charged extra for this. I would be interested to see if I am a heavy user or not
Digi
Hmmm... wrote:
> Thanks for the updates...
>
> I'm not marked as a heavy user (no black marks at all) but I'm
> seeing very variable speeds - even when the ALT is 'showing' as
> off on my node.
>
> Let us now if you should get things resolved!
>
where is this list that says if you are a heavy user or not?
I think I am not to heavy a user but do pay for a big allowance and I think twice we have gone over our limit but Freeola charged extra for this. I would be interested to see if I am a heavy user or not
Digi
Hmmm... wrote:
> Thanks for the updates...
>
> I'm not marked as a heavy user (no black marks at all) but I'm
> seeing very variable speeds - even when the ALT is 'showing' as
> off on my node.
>
> Let us now if you should get things resolved!
>
[s]Hmmm...[/s]
Thanks for the replies, I'm afraid theres not going to be a resolution - even if they sort whats going on at the moment I find the ALT thing intolerable - I am not suprised they dont mention on their page where it states no throtling. I have my mac code and ordering a new supplier now.
Best to all
Best to all
Thanks for the updates...
I'm not marked as a heavy user (no black marks at all) but I'm seeing very variable speeds - even when the ALT is 'showing' as off on my node.
Let us now if you should get things resolved!
I'm not marked as a heavy user (no black marks at all) but I'm seeing very variable speeds - even when the ALT is 'showing' as off on my node.
Let us now if you should get things resolved!
[s]Hmmm...[/s]
Update> I have been told that they dont think it is to do with the ALT as its not switched on at the moment - They temp took me off the heavy user list as well and asked me to switch off the router for 20 mins - I did this but my Bt peedtest is basically the same..I am awaiting further instruction from them but I think its more liskely than not I'll cancell and get an LLU service with someone else to be honest. I dont find the ALT thing acceptable as theres no way of knowing how much you can download and when without being penalised - Clearly its less than the old 30/300 package I started on..
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