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Hi,
I've read elsewhere that Entanet are currently commissioning a 3rd central (622mb) pipe.
For a while now I've had to re-boot my router quite frequently to re-establish normal connection speeds. When my connection 'goes slow' my Netgear router reports very high "noise margins". The only way to clear this is to re-boot the router. To start with I started to suspect possible problems with my router, but after lots of poking about it's starting to look as if this situation could be caused by ongoing network problems?
I haven't seen any mention of related issues on the Freeola Network Status page but thought it would be worth asking here in case capacity problems and other "latency" issues are connected to my problems.
If this is related am I right to hope this "3rd pipe" will ease the situation?
Any additional info would be much appreciated to save me spending more time messing with my router firmware etc.!
Thanks in advance.
Perhaps I should add that today there hasn't been any problems and my connection is great (kiss-of-death).
I've read elsewhere that Entanet are currently commissioning a 3rd central (622mb) pipe.
For a while now I've had to re-boot my router quite frequently to re-establish normal connection speeds. When my connection 'goes slow' my Netgear router reports very high "noise margins". The only way to clear this is to re-boot the router. To start with I started to suspect possible problems with my router, but after lots of poking about it's starting to look as if this situation could be caused by ongoing network problems?
I haven't seen any mention of related issues on the Freeola Network Status page but thought it would be worth asking here in case capacity problems and other "latency" issues are connected to my problems.
If this is related am I right to hope this "3rd pipe" will ease the situation?
Any additional info would be much appreciated to save me spending more time messing with my router firmware etc.!
Thanks in advance.
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Hi,
I've read elsewhere that Entanet are currently commissioning a 3rd central (622mb) pipe.
For a while now I've had to re-boot my router quite frequently to re-establish normal connection speeds. When my connection 'goes slow' my Netgear router reports very high "noise margins". The only way to clear this is to re-boot the router. To start with I started to suspect possible problems with my router, but after lots of poking about it's starting to look as if this situation could be caused by ongoing network problems?
I haven't seen any mention of related issues on the Freeola Network Status page but thought it would be worth asking here in case capacity problems and other "latency" issues are connected to my problems.
If this is related am I right to hope this "3rd pipe" will ease the situation?
Any additional info would be much appreciated to save me spending more time messing with my router firmware etc.!
Thanks in advance.
Perhaps I should add that today there hasn't been any problems and my connection is great (kiss-of-death).
I've read elsewhere that Entanet are currently commissioning a 3rd central (622mb) pipe.
For a while now I've had to re-boot my router quite frequently to re-establish normal connection speeds. When my connection 'goes slow' my Netgear router reports very high "noise margins". The only way to clear this is to re-boot the router. To start with I started to suspect possible problems with my router, but after lots of poking about it's starting to look as if this situation could be caused by ongoing network problems?
I haven't seen any mention of related issues on the Freeola Network Status page but thought it would be worth asking here in case capacity problems and other "latency" issues are connected to my problems.
If this is related am I right to hope this "3rd pipe" will ease the situation?
Any additional info would be much appreciated to save me spending more time messing with my router firmware etc.!
Thanks in advance.
Hi GWD,
Yes, at the moment we are having a few customers being effected by this same issue. Either being in sync (showing as connected) but unable to do anything on the web. It may sometimes then start up at random or may need to have your router reset a couple of times. We have been advised that disconnecting your modem/router a few times will then try to re-connect you directly onto the server that is less busy than the other.
Certainly when the new pipe has been installed, we are hoping that this will ease a lot of the speed and latency issues that have been going around recently.
This is something we are looking into with our partners, and will hopefully have some news or an update shortly on this matter.
Sorry for any inconvenience this may be causing anyone on our ADSL connections.
Yes, at the moment we are having a few customers being effected by this same issue. Either being in sync (showing as connected) but unable to do anything on the web. It may sometimes then start up at random or may need to have your router reset a couple of times. We have been advised that disconnecting your modem/router a few times will then try to re-connect you directly onto the server that is less busy than the other.
Certainly when the new pipe has been installed, we are hoping that this will ease a lot of the speed and latency issues that have been going around recently.
This is something we are looking into with our partners, and will hopefully have some news or an update shortly on this matter.
Sorry for any inconvenience this may be causing anyone on our ADSL connections.
Vexxxed wrote:
> Hi GWD,
>
> Yes, at the moment we are having a few customers being effected
> by this same issue. Either being in sync (showing as connected)
> but unable to do anything on the web. It may sometimes then
> start up at random or may need to have your router reset a
> couple of times. We have been advised that disconnecting your
> modem/router a few times will try and connect you directly onto
> the server that is less busy than the other.
>
> Certainly when the new pipe has been installed, we are hoping
> that this will ease a lot of the speed and latency issues that
> have been going around recently.
>
> This is something we are looking into with our partners, and
> will hopefully have some news or an update shortly on this
> matter.
>
> Sorry for any inconvenience this may be causing anyone on our
> ADSL connections.
Thanks for that Vexxxed.
NB. As this seems to be a known problem then I would have appreciated some information a bit earlier on this - it would have saved me a lot of time and frustration. I must say I would have liked to see this sort of information on your status pages rather than find it elsewhere. Hopefully this is something you can feedback.
Please update this thread with any new information you may have when it comes available.
> Hi GWD,
>
> Yes, at the moment we are having a few customers being effected
> by this same issue. Either being in sync (showing as connected)
> but unable to do anything on the web. It may sometimes then
> start up at random or may need to have your router reset a
> couple of times. We have been advised that disconnecting your
> modem/router a few times will try and connect you directly onto
> the server that is less busy than the other.
>
> Certainly when the new pipe has been installed, we are hoping
> that this will ease a lot of the speed and latency issues that
> have been going around recently.
>
> This is something we are looking into with our partners, and
> will hopefully have some news or an update shortly on this
> matter.
>
> Sorry for any inconvenience this may be causing anyone on our
> ADSL connections.
Thanks for that Vexxxed.
NB. As this seems to be a known problem then I would have appreciated some information a bit earlier on this - it would have saved me a lot of time and frustration. I must say I would have liked to see this sort of information on your status pages rather than find it elsewhere. Hopefully this is something you can feedback.
Please update this thread with any new information you may have when it comes available.
We would usually get this on our Network Status page however, we are not entirely sure how many people this is effecting, and or if it is a major issue yet. Until we get some further information about this it's only been a few people reporting issues.
Again I apologise for any problems, and will let you know as soon as we hear anything new.
Again I apologise for any problems, and will let you know as soon as we hear anything new.
Vexxxed wrote:
> We would usually get this on our Network Status page however, we
> are not entirely sure how many people this is effecting, and or
> if it is a major issue yet. Until we get some further
> information about this it's only been a few people reporting
> issues.
>
> Again I apologise for any problems, and will let you know as
> soon as we hear anything new.
Hi Vexxed.
Possibly others who have been having problems may have been looking at router firmware and other possible causes (especially as it's been going on for a while), which is what I've been doing! Information is always a good thing, so I would always appreciate an update on any outstanding problems, even if it's only affecting some users.
I often recommend Freeola to friends and clients (in November I signed 3 people up for ADSL with you) and I have always told them that the first point of call when they suspect a problem is your status page. In the last few days (it looks like this may just be me being slow to find out) I've found that there is more technical information available from other sources. If I can see that a problem has been identified and is under investigation or being resolved then I'm happy with that - but this information should be easily found.
Perhaps you could look at changing your status page to show on-going known problems to help your ADSL customers find this information?
I've been reading posts from a user calling himself 'Freeola' and signing off as 'Rob' on other forums who seems to be well aware of current issues - all information I thought I would see here.
As I've said many times before, I am a Freeola 'fan' and am only trying to provide some constructive feedback for you.
I started to say where where more information can be found but thought you may like to comment first.
[Please feel free to delete this post if it upsets anyone, as it is not my intention to offend]
> We would usually get this on our Network Status page however, we
> are not entirely sure how many people this is effecting, and or
> if it is a major issue yet. Until we get some further
> information about this it's only been a few people reporting
> issues.
>
> Again I apologise for any problems, and will let you know as
> soon as we hear anything new.
Hi Vexxed.
Possibly others who have been having problems may have been looking at router firmware and other possible causes (especially as it's been going on for a while), which is what I've been doing! Information is always a good thing, so I would always appreciate an update on any outstanding problems, even if it's only affecting some users.
I often recommend Freeola to friends and clients (in November I signed 3 people up for ADSL with you) and I have always told them that the first point of call when they suspect a problem is your status page. In the last few days (it looks like this may just be me being slow to find out) I've found that there is more technical information available from other sources. If I can see that a problem has been identified and is under investigation or being resolved then I'm happy with that - but this information should be easily found.
Perhaps you could look at changing your status page to show on-going known problems to help your ADSL customers find this information?
I've been reading posts from a user calling himself 'Freeola' and signing off as 'Rob' on other forums who seems to be well aware of current issues - all information I thought I would see here.
As I've said many times before, I am a Freeola 'fan' and am only trying to provide some constructive feedback for you.
I started to say where where more information can be found but thought you may like to comment first.
[Please feel free to delete this post if it upsets anyone, as it is not my intention to offend]
I have had this dropping out with my broadband connection recently, but thought it was because BT have been doing major works in our area, I was blaming them. My Old man has a freeola connection and its been really bad with him ( he lives no where near me) and in the end we bought a new router for him but that did not solve the problem, this perhaps does solve it. I agree that there are occasions that I have called support re email issues that when I call they say "Oh we are aware of this" yet nothing has appeared on the network status page, I guess its not a real time thing and needs an operator to change the message? but It would be nice if planned works or upgrades etc were comunicated better, even through the E newsletter that appears in my inbox now and again just a thought. That said going by what my friends say about other services I still think Freeola are tops! head and shoulders above the rest in all departments.
Kev
Kev
Sorry for the delay. We have been consulting with our technical partners and the following will now be placed on our network status page:
We have been informed by our technical partners that certain customers may experience temporary slow or unreliable broadband access, particularly during peak periods. This is as a result of a temporary load balancing issue between BT and our technical partners.
The best way to resolve this problem is to disconnect your broadband connection fully (e.g. power down your modem or router for at least 15 minutes). When you reconnect, our systems will attempt to connect you to the internet using load-balancing techniques to avoid further problems. It may be necessary to repeat this action several times if you experience the same problem again.
We appreciate that this is disruptive for the customers concerned and are advised that a major upgrade to alleviate this problem is already in progress with a full resolution expected by week commencing 18/12/06.
Freeola would like to apologise for any inconvenience caused and wish to assure all customers affected that this problem is temporary in nature.
Again sorry for not getting this up sooner, and for any issues this has been causing.
We have been informed by our technical partners that certain customers may experience temporary slow or unreliable broadband access, particularly during peak periods. This is as a result of a temporary load balancing issue between BT and our technical partners.
The best way to resolve this problem is to disconnect your broadband connection fully (e.g. power down your modem or router for at least 15 minutes). When you reconnect, our systems will attempt to connect you to the internet using load-balancing techniques to avoid further problems. It may be necessary to repeat this action several times if you experience the same problem again.
We appreciate that this is disruptive for the customers concerned and are advised that a major upgrade to alleviate this problem is already in progress with a full resolution expected by week commencing 18/12/06.
Freeola would like to apologise for any inconvenience caused and wish to assure all customers affected that this problem is temporary in nature.
Again sorry for not getting this up sooner, and for any issues this has been causing.
hi everyone,
im hoping someone might be able to help. i keep getting a dsl connection timeout (at different times). the router log reads:
13.12.06 20:03:07 DSL is available (DSL synchronization exists).
13.12.06 20:02:55 DSL synchronization starting (training).
13.12.06 20:02:47 Internet connection cleared.
13.12.06 20:02:47 DSL not responding (no DSL synchronization).
is this due the same topic you are speaking about or could it be to do with my dsl connection being new (bt activated freeola broadband on 5 december, although freeola had allocated 7 december as my activation date).
thanks :)
im hoping someone might be able to help. i keep getting a dsl connection timeout (at different times). the router log reads:
13.12.06 20:03:07 DSL is available (DSL synchronization exists).
13.12.06 20:02:55 DSL synchronization starting (training).
13.12.06 20:02:47 Internet connection cleared.
13.12.06 20:02:47 DSL not responding (no DSL synchronization).
is this due the same topic you are speaking about or could it be to do with my dsl connection being new (bt activated freeola broadband on 5 december, although freeola had allocated 7 december as my activation date).
thanks :)
Hi Gimpy, I thought I had better reply as Freeola may not have seen your post yet.
It could be connected to the current capacity issues - due to be resolved by the 22nd Dec. But it could also be down to your router and/or line.
When I joined Freeola I started with their standard 'Epic' router which often dropped the connection. I upgraded to a Netgear DG834 which has proved to be much more reliable for me.
It's probably best to wait until the new 'central pipe' is in use before you buy any new kit.
How often if the problem happening?
It could be connected to the current capacity issues - due to be resolved by the 22nd Dec. But it could also be down to your router and/or line.
When I joined Freeola I started with their standard 'Epic' router which often dropped the connection. I upgraded to a Netgear DG834 which has proved to be much more reliable for me.
It's probably best to wait until the new 'central pipe' is in use before you buy any new kit.
How often if the problem happening?
Thanks for the reply GWD.
Basically Gimpy, when you first connect to a MAX product, your connection does require a 10 day training period. In this time, your line will try and work out exactly what speed it can handle whilst remaining stable. You may notice a range of connection speeds in the first few days, but this should begin to stabilise and settle within a couple of days.
The pipe issue as stated previously by GWD and I, may not be helping too much. If after ten days your fault is persisting, do not hesitate to contact our support team on 0871 210 9977, where we can report this for investigation.
Basically Gimpy, when you first connect to a MAX product, your connection does require a 10 day training period. In this time, your line will try and work out exactly what speed it can handle whilst remaining stable. You may notice a range of connection speeds in the first few days, but this should begin to stabilise and settle within a couple of days.
The pipe issue as stated previously by GWD and I, may not be helping too much. If after ten days your fault is persisting, do not hesitate to contact our support team on 0871 210 9977, where we can report this for investigation.
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