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"Freeserve is testing my patience"

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Thu 26/04/01 at 14:43
Regular
Posts: 787
Subscribed to the Anytime service, £12.99 per month for unlimited free access with no charges.
Great.
Except for the past 9 days, no server. It's been down and they havent repaired it yet.

Phone call after phone call, twice a day for 9 days and the results?

"Phone the standard number until it's fixed"
What?!?!?!?!
I pay for a service, and am expected to pay for phone calls because they cannot provide that service?

This is starting to grind me, and there is nothing worse than angering Goatboy.
Joking aside, I am getting close to boiling point now.

Keep checking back to see what happens
Thu 26/04/01 at 14:43
Regular
"Infantalised Forums"
Posts: 23,089
Subscribed to the Anytime service, £12.99 per month for unlimited free access with no charges.
Great.
Except for the past 9 days, no server. It's been down and they havent repaired it yet.

Phone call after phone call, twice a day for 9 days and the results?

"Phone the standard number until it's fixed"
What?!?!?!?!
I pay for a service, and am expected to pay for phone calls because they cannot provide that service?

This is starting to grind me, and there is nothing worse than angering Goatboy.
Joking aside, I am getting close to boiling point now.

Keep checking back to see what happens
Thu 26/04/01 at 14:50
Regular
"Fishing For Reddies"
Posts: 4,986
Okay...will do.
Thu 26/04/01 at 18:00
Regular
"Sanity is for loser"
Posts: 1,647
AOL. £15 a month, Anytime. No problems. Fast, Free helpline. What more do you want?

Nuff said

Darkness
Thu 26/04/01 at 18:29
Regular
"---SOULJACKER---"
Posts: 5,448
umm... but do u still pay 1p a minute with AOL... anyway, there are 2 big problems with it:

1) Freeserve is just as good for actual normal web surfing! I have the £6.99 a month for after 6 and weekends to be free, and it's always been fine!

2) AOL don't let u telnet! Aweful for... ummm... hackers... and people who don't just surf the web

Sonic
Thu 26/04/01 at 18:44
Regular
"Eric The Half A Bee"
Posts: 5,347
AOL and fast?!?!... Now theres two words I NEVER thought I would hear in the same sentence! :)

---

Does that Freeserve Anytime kick you off after two hours... or can you connect perminatly (as long as your doing something...

This being, when the servece works! :) ...
Thu 26/04/01 at 18:49
Regular
Posts: 15,681
didn't you know that Freeserve have had problems with their 0800 unlimited access for ages?

My dad watches Working Lunch on BBC2 and loads of times people have called in saying that Freeserve has blocked them out and told them to use the normal rates line...

and I'm not sure whether this applies to you, but when people tried changing their to another ISP, they found out they had to give a years notice and have to keep paying for a year even if they did change to another!


Freeserve STILL owe my dad £165 becuase even though we registered with freeserves surftme package, they charged us for the phonebill still, and they deny it being their fault even though we've shown them the evidence!
Thu 26/04/01 at 18:50
Regular
Posts: 15,681
SonicRav wrote:
> umm... but do u still pay 1p a minute with AOL... anyway, there are
> 2 big problems with it:

1) Freeserve is just as good for actual
> normal web surfing! I have the £6.99 a month for after 6 and
> weekends to be free, and it's always been fine!

Make sure you've got an itemised phone bill....read my last message in here to see why....
Thu 26/04/01 at 18:51
Regular
"Sanity is for loser"
Posts: 1,647
AOL IS FAST AND IS GOOD! No, its £15 a month unlimited!
Thu 26/04/01 at 20:56
Regular
"---SOULJACKER---"
Posts: 5,448
nah... never had that problem

Sonic
Thu 26/04/01 at 21:00
Regular
"Eric The Half A Bee"
Posts: 5,347
Edgy wrote:
> didn't you know that Freeserve have had problems with their 0800
> unlimited access for ages?

I'm currently using their unlimited time package (the old one).. and so far I've had no problems at all (knock on wood!)

and I'm not sure whether this applies to you, but when
> people tried changing their to another ISP, they found out they had
> to give a years notice and have to keep paying for a year even if
> they did change to another!
Phew!... Not in the contract I undertook! :)


Freeserve STILL owe my dad
> £165 becuase even though we registered with freeserves surftme
> package, they charged us for the phonebill still, and they deny it
> being their fault even though we've shown them the evidence!

I had a similar problem... I phned BT at the time and explained the situation... and they changed the amount...

Apparently it was BT's mistake not Freeserves?!?!

Although I'm not a big fan of Freeserve or anything... this is just how its been for me soo far? :)

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