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internet speed problems

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internet speed problems

mrzoot

Regular

on 07/06/2008 at 3:14:41AM

Edited: 7/6/08 3:15

Total Posts: 52

since joining freeola i have been very disappointed in the reliability of my internet speed, i am sure something is going wrong. At night my speed is dropping right down and early evening is not always that great

a bt speed test done tonight shows

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 6500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 7616 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2863 kbps

which is poor, on my old isp fast4 i would usually get a speed of over 6mbs and this seemed to drop as soon as i migrated over.

i know the download limits are off late at night but this speed impact is not really acceptable. My ping seems to stay stable at about 28-30 to maidenhead on speedtest.net

when i joined i also had to reduce my mtu to 1491 from 1500 as some sites would not load. i am going to do some tests on the connection in my house first but i was wondering what other peoples speeds are and what is the best format for submitting a fault and which tests do they trust

i live less then 1km from my exchange so should be getting a good speed

any help or advice would be appreciated

thanks

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Displaying 1 - 17 of 17 Replies:

Digitrader

"rodeado de tontos"

Moderator

on 07/06/2008 at 8:12:57AM

Total Posts: 898

Hi Mr Zoot, Freeola will only take results from the BT Speed tester, when I was having a similar problem they pined it down to my old router, I wasnt convinced but went with the suggestion and they sent out a new Zyxel router and touch wood we have been flying along ever since (bar a couple of outages)

do you have another router you can try?

Digi

Hmmm...

"Are you sure?"

Moderator

on 07/06/2008 at 11:31:04AM

Total Posts: 1687

Hi mrzoot,
Your connection/line looks good from those stats.
Nearly maximum sync and you have the correct IP Profile for that speed.

You also need to check the status of Freeola's ADSL centrals which can get busy around 10pm when the offpeak period starts and people start downloading - but this doesn't normally last for too long. As all weekends are offpeak this period can also get busy.

Freeola use something called the ALT (anti-loss tool) which will reduce peoples download speed but maintain their ping and latency which is good for gaming and general surfing.

If you find you are on a crowded central pipe then it's worth switching. Don't reboot your router to do this but just disconnect and reconnect your connection (via your router GUI) and then check your current central pipe again.

FYI - There are currently 6 central pipes available with a seventh on it's way :¬)

I've put more on understanding ADSL here...

If the central's are running normally and you are still not getting your full through-put then other factors like local exchange contention may be relevant.

Note: I'm only a interested amateur but I'm sure Freeola will correct me as required...

^{Search Freeola Chat}

Eccles

"Aargh! Broken..."

Staff Moderator
Send a message

on 08/06/2008 at 9:23:17PM

Total Posts: 702

From the stats you have posted it is likely, although not certain, that your connection has what is commonly know as a 'stuck profile'. This means that the RADIUS sever, which is responsible for things like checking you user details when you login and setting your throughput speed, on the ADSL network has set you speed too low for your profile. A common resaon for this is that BT haven't sent through you line rate. This is particularly common when migrating providers.
Please could you raise a support ticket here so that someone can look into this for you. Include a link to this thread to that you don't have to type everything you've put here again if you like.
We will sort this out for you as quickly as possible.

mrzoot

Regular

on 08/06/2008 at 11:42:07PM

Total Posts: 52

thanks guys

i dont think its a stuck profile as tonight on speedtest.net i got 5835kbs down and 379kbs up (23:40)it just seems very eratic and the mtu thing is weird as well thats why i want to check my own equipment first, i am waiting for the next speed drop and try out some bits unless anyone knows different

Eccles

"Aargh! Broken..."

Staff Moderator
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on 09/06/2008 at 12:17:32AM

Total Posts: 702

Ah no not a profile issue then. What's the router you are using? Does it have any QoS (traffic priority) settings? If so try disabling all QoS options. Check your router manufacturers website for the latest firmware and upgrade if necessary. Also what exchange are you on?

mrzoot

Regular

on 11/06/2008 at 2:01:30AM

Total Posts: 52

it is a dlink dsl-g604t, i do not believe there is any qos set on it, it has been flashed to an australian firmware which is probably the best version.

i do have my suspicions on the wireless link as i am running vista 64 and my belkin wireless dongle is using a gigabyte driver as belkin do not have a 64bit driver for my one (most wireless usb adapters use ralink equipment so most can use the same drivers)

next speed drop and i will change to a wired connection to see if there is any difference.

these are my router stats

SNR Margin 10 23 dB
Line Attenuation 19 10 dB
Data Rate 7616 448 kbps

mrzoot

Regular

on 14/06/2008 at 1:14:54AM

Total Posts: 52

have replaced my cable and filter and now connect to the router through my network cable not the wireless and still have the mtu trouble, speeds are still eratic but generaly better.

might try to borrow a different router from somebody to see how that works or maybe flash the firmware of my d link if there is any more recent uk ones

what do you mean be 'type of exchange' here is the samknows site for it

http://www.samknows.com/broadband/exchange/EAMAL

Dragonlance

"Bordo della verita"

Regular

on 14/06/2008 at 8:16:31AM

Total Posts: 1484

mrzoot wrote:
> it is a dlink dsl-g604t, i do not believe there is any qos set on
> it, it has been flashed to an australian firmware which is
> probably the best version.
>
I use the same router DSL-G604T, bought from and pre-set up by Freeola and have not experienced any problems. The QoS setting on mine is UBR - if that's any help:)

mrzoot

Regular

on 17/06/2008 at 9:00:22PM

Total Posts: 52

been doing some playing about and have found that i can now put my mtu settings back to 1500 because i have changed the modulation type to g.dmt from mmode

does anyone know what modulation they are using or are supposed to use

thanks

Eccles

"Aargh! Broken..."

Staff Moderator
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on 17/06/2008 at 10:39:13PM

Total Posts: 702

You should be using G.992.1 (G.DMT), which is the standard for ADSL1.

mrzoot

Regular

on 17/06/2008 at 11:39:31PM

Total Posts: 52

thanks, but an hour later i stopped being able to get to some of the websites again with an mtu of 1500, reduced it down to 1491 and i can access them again, the main one i use to check is my old isp www.fast4.net (they are awful no one even think about joining them

the main page appears but i cannot get to any of the links, it seems really eratic, i can ping there ip address 84.45.23.19 ok, the only spare router i have is another dlink but has different firmware so will try that

mrzoot

Regular

on 18/06/2008 at 1:12:47AM

Total Posts: 52

no improvement so my next test will be trying a different pc on my network, will try one with xp os probably at the weekend

Mitchb

"Orion2050"

Regular

on 18/06/2008 at 6:28:52AM

Total Posts: 3

Have you tried editing your gpedit.msc Group Policy Settings (XP PRO Only)

Start -> Run -> type in gpedit.msc open up the console go to Computer Configuration, then Administrative Templates, then Network then Qos Packet scheduler.

Explaination First:
By default, the Packet Scheduler limits the system to 20 percent of the bandwidth of a connection, but you can use this setting to override the default.

If you drop the figure to 0 you will in fact take back 20% from XP as XP, by default takes 20% over your optimum broadband connection speed.

It does work, configured for the NHS in Bridgend and there was quite a bit of diference across the network.

Another solutions, if you know someone who knows about Phone Electicals is to disable the bell circuit from your phone's wall connection, you will see a greater download speed!

mrzoot

Regular

on 18/06/2008 at 10:58:07PM

Total Posts: 52

cheers mitch but at the moment i am looking at vistas internet autotune which controls the mtu setting, i have just found it can be turned off and the mtu set manually so i am going to try that which may explain why i was able to get the web pages then lost them again a little later

mrzoot

Regular

on 26/06/2008 at 11:42:03PM

Edited: 26/6/08 23:43

Total Posts: 52

still getting erratic speeds and the mtu problem, have been checking my settings in vista and all is well there so my last thing will be to get a new router and if i still have problems then it will be time to start harassing freeola

Hmmm...

"Are you sure?"

Moderator

on 27/06/2008 at 9:26:40AM

Total Posts: 1687

Just to check once more, but have you looked at the state of the Central Pipes when this occurs?

Things have been rather unbalanced lately with Centrals 5 and 6 soon getting full and not delivering normal speeds. This week this has been happening most afternoons and then clears - perhaps with lots of people streaming tennis over their connection?

Yesterday I was suffering; found that I was on Central Pipe 5 - dropped my PPP connection and reconnected until I picked Pipe 2 (it's just the luck of the draw which pipe you get) and then things returned to normal for me.

^{Search Freeola Chat}

mrzoot

Regular

on 30/06/2008 at 11:10:05PM

Total Posts: 52

Thanks for your link Hmmm, nice site you have there. very useful

i have been watching the pipes but my speed never really seemed to get up to what i expected on any particular pipe

this weekend though i suddenly realised that since a couple of weeks ago when i changed to a wired connection to my router, i had left my wireless connection open with no security, i shut it off and now my speeds have improved so maybe i did sort out the problem and someone was leeching my internet connection for the last two weeks, it seems unlikly where i live but you never know (i had a friend who had connected to his neighbours router by accident and spent 2 weeks complaining of poor internet connection till i sorted it out for him)

maybe its all a strange coincedence but for 3 days days now my speed has been around 6meg as it should be.

i still have the mtu problem though, the max i can go to is 1491 before i start losing websites
at my previous isp i was 1500, vista seems to be at 1500 would still like to try a new router at some point

thanks for your help

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