I did further tests throughout the afternoon (just got home), and the speed recovered from approximately 5pm, it was continuously that slow for the entire time period from approx 12pm to 5pm.

Thanks,

Neil

I am interested in any progress that Freeola are having with increasing capacity on Columbo.

My daytime throughput all this week has been 1Mbps or below, including now.

My speed does increase late at night, but this is of little use when I am just about to sleep.

I would provide BT Speedtester results but as per usual, it is malfunctioning, and then barring further use for 3 hours.  However, my latest speedtest.net results show downloads at 0.65Mbps and uploads at 0.94.

My IP is currently 10000k.

It will soon be the case where I have no choice but to revoke payment agreements with you if this continues.

I simply am not prepared to pay £24+ per month for a 1Mbps connection.

N.

It appears to have cleared over the weekend, but I shall closely monitor performance this week.

N.

EDIT: I spoke too soon...

My IP has dropped to 9000k and the spped test just taken was:

Your DSL connection rate: 11309 kbps(DOWN-STREAM),  1101 kbps(UP-STREAM)
    IP profile for your line is - 9000 kbps
    Actual IP throughput achieved during the test was - 1197 kbps

Columbo was 52%
ALT off

Neilj99 did you ever get any where with this???









^Hmmm...

If your IP Profile keeps changing then it's not all down to any WBC issues. This means your sync (connection speed) is changing.

It must be terrible to ONLY run around 9000kbps :¬P







^Hmmm...

Hey Neil,

   I have been suffering like you since I noticed a problem beginning to middle of august. I am on the Worcester Exchange WMWR, My sync is usually always above 5Mbps and currently at 5504Kbps. Speed increases to between 2-3Mbps during the day then tails off to as low as 405Kbps in the evenings where it becomes unusable due to high latency (over 1000ms to traceroute www.google.co.uk).

I opened a support ticket 153023 and have been told its "probably" contention at the exchange and it has been escalated. Heres some results from the BT Speed Checker, and yes I have had the same issues as you with the speed checker, first test completes most of the time but the 3rd test always fails due to timeout.

26/08/2009 - 19:00
DSL connection rate: 5120kbps (DOWN-STREAM), 896kbps (UP-STREAM)
IP profile - 3500kbps
Actual IP throughput - 1055kbps

26/08/2009 - 22:00
DSL connection rate: 5120kbps (DOWN-STREAM), 896kbps (UP-STREAM)
IP profile - 3500kbps
Actual IP throughput - 384kbps

28/08/2009 - 21:30
DSL connection rate: 5088kbps (DOWN-STREAM), 896kbps (UP-STREAM)
IP profile - 4000kbps
Actual IP throughput - 3666kbps

Test performed on 08/09/2009 @ 20:20
DSL Rate = 5504Kbps(DOWN-STREAM), 896Kbps(UP-STREAM)
IP Profile is 3500Kbps (maybe this is stuck?)
Best Effort Test (Download Speed) = 896Kbps

Run at 21:20 on 09/09/2009
Download Speed - 405Kbps
DSL Connection Rate 5504Kbps(DOWN-STREAM), 896Kbps(UP-STREAM)
IP Profile = 3500Kbps

I have had enough really and don't hold out much hope that it can be fixed anytime soon. Looking at moving to LLU and have my MAC form already printed :)

Dave K.

Test just taken:

Download speedachieved during the test was - 2119 Kbps
For your connection, the acceptable range of speeds is 1000-99999 Kbps.
Additional Information:
Your DSL Connection Rate :13146 Kbps(DOWN-STREAM), 1116 Kbps(UP-STREAM)
IP Profile for your line is - 10000 Kbps

Columbo: 82%

ALT: Off

I spoke to him briefly a moment ago. He has just got back into office so is quite bust at the moment.

However, he has said he has seen individual exchanges improve significantly lately. Whether this results in better connections for the majority of customers we have not seen (as customers do not ring up to tell us when they don't have a problem oddly) :D

As for ADSL2+.... Well Enta have apparently started policing their connections differently (more harshly maybe?) and we fully expect bandwidth issues to improve this month.

Hopefully this wil linclude you Hmmm....

Sorry I don't know more, if he has time maybe ncrs will post himself.

In the meantime though a 2Mb connection for a short period once every month or so (from what I can see from previous posts etc) is not the worst situation to be in. Hold tight and hopefully we shall see improvement.

EDIT: Also slightly comical is the BT profiling "acceptable range" for ADSL accounts. "1000-99999" 0_o

Not a great time to have a decent connection really :S

As much as it may be frustrating for yourself, and I understand that you may have got used to 10Mb+, but I can not honestly say that I think a connection of 1.5Mb-2.5Mb is "appaling".

We are aware of the issue as I have mentioned previously, and can only point you back to my previous answer. We are expecting these issues to improve this month with Enta.

No problem Hmmm.... glad to know someone is appreciating it :D

I have got this info second hand, so what I know I have said so far. Think IPSC are also included but not 100%.

And as far as additional capacity goes, I think it is more the case that they have changed the way they do things rather than increase. The term that was used was "changed the way they are policing accounts", so hopefully where they just "nuke" people down at them moment will be reconsidered to be more fair.

Whether this will affect heavy users, or whether they have indeed increased capacity I can not say 100% i'm afraid.

Sorry it seems a bit inconclusive, but I am trying for more.

Hi Warhunt (I know you wanted me to chat about football!),

Any news on this yet?

My node Faraday IPSC has been jammed on 90%+ most of the week during the day :¬(

Earlier in the week I lost my PPP session and when I reconnected I found the node was running at 101% !?!


My line's not that good, so I really need my full IP Profile to get the most out of it - so running out of capacity starts to hurt...


Thanks in advance.
^Hmmm...

Hi Warhunt, thanks for that.

No I haven't got any 'black marks'.

Last Friday I noticed that the ALT was firmly on (node around 94%) but I was still getting my full IP Profile.
So for a day or so it looked as if things had changed for the better and only the faster lines/higher bandwidth users may have been slowed down. Which seems the right sort of thing to do...

But this week if the ALT is on (as it has been a lot) then my connection is put on a 'go slow'.


Line info below:

Number of days marked as a high bandwidth user
08 October 2009, 14:06:40
You have been marked as a high bandwidth user on 0 day(s).
If this number is 5 or more you will be affected by the high bandwidth user ALT settings.

Last date marked as a high bandwidth user
08 October 2009, 14:06:40
Never

ALT status for your connection
08 October 2009, 14:06:40
Active and increasing

^Hmmm...

Thanks Warhunt - must be nice to have a 'half day' ;¬)

Warhunt wrote:
> Sorry if that's not the greatest answer.

Not at all - that's fine.


It did look as if 'something' might have changed recently - but things don't seem very consistent.

Just tried a speedtest with my node at 92% and ALT showing as on and nearly got my IP Profile which is good to see - better than earlier today.

On other forums some people are saying that throttling has been introduced on some types of traffic (e.g. p2p).

That's not a issue for me - as you know I'm Freeola's NUMBER ONE FAN! But I also like openness etc. so I know what to expect.

Previously seeing up to 8Mb broadband ads was bad enough, and now seeing up to 24Mb ads starts to really hurt!

I understand how your ACTUAL speed is mostly down to the physics of your line (length/attenuation) which is a tough enough hurdle to accept - so when lack of capacity knocks you down even more... :¬(

Please try to keep the information flowing and (as you know!) I'll do the same.
^Hmmm...

Not really sure what Dragonlance meant :S

But anyway, we do try and keep things open and certainly try and tell you as much as possible. I know nothing of throttling going on myself, as I haven't heard. This doesn't mean it is not true however.

Every company in the world will advertise the maximum speed for the service, that's advertising.

Dragonlance wrote:
> ..... in particular the 'marked as a high bandwidth user' bit


Sorry DL, can you explain some more? I'm not sure what you are saying either?

i.e. As you can see I've never been marked as a high bandwidth user.

^Hmmm...

Warhunt wrote:
> Haha DL has gone mad :D
>
> I think he means he mentioned the method a while ago when he got
> one (if i remember :S)

Ha ha, DL has gone mad :-D Soz to both, but I realised when I viewed the post some hours later .... this jet lag really seems to be kicking in now .... what's my name?

Errr...

Download speedachieved during the test was - 970 Kbps
For your connection, the acceptable range of speeds is 1000-99999 Kbps.
Additional Information:
Your DSL Connection Rate :12762 Kbps(DOWN-STREAM), 1119 Kbps(UP-STREAM)
IP Profile for your line is - 10000 Kbps


This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

Columbo 84%
ALT Off

I can't blank my router password for the bt login so can't do the above 'further test'

Neil

I've had a word with our support people and they are asking that anyone experiencing these problems to perform some tests and report back to them.
So to avoid us getting swapped with loads speedtest reports I will be sending out emails to several users (mainly the users who have reported speed problems here) asking if they would be able to collect together some data over several days and report back to us with the results. Once we have enough data we will forward this on to try and push for a resolution. At the moment we don't have enough data from customers to begin looking into this.