New connection seems slow.
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New connection seems slow.
Regular
on 16/10/2009 at 7:01:21PM
Total Posts: 1917
Original Post:
My old Freeola connection was always pretty fast but became unstable at times and would constantly drop.After investigating the problem Freeola said that BT had checked my connection and said it was due to me having too many things connected to at at any one time.I thought this a bit wierd as it would also drop when nothing was connected to it ?.Anyway,I recently moved house and only moved around quarter of a mile so I am still connected to the same exchange and I have connected exactly the same equipment using the same cables,filters etc.Now my connection is rock solid (have tried everything to try and make it drop but it wont !),problem is it is now really slow.I used to average between 4 - 6.5 MB's on my old connection,now I'm struggling to get over 2 MB's.The new connection has only been live for a few days,maybe it will improve once it has settled ?,if it does not does anyone have any ideas why this should be the case.

Recent BT Speedtest Results :

Download speedachieved during the test was - 2076 Kbps

For your connection, the acceptable range of speeds is 600-7150 Kbps.

Additional Information:

Your DSL Connection Rate :2592 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)

IP Profile for your line is - 6500 Kbps
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Displaying 1 - 24 of 24 Replies:
Dragonlance
"Bordo della verita"
Regular
on 16/10/2009 at 9:28:06PM
Total Posts: 1477
Not an expert in these matters Pete, I leave that to Hmmm:-) But these are the results of a recent BT Speedtest for my connection, also through Freeola but via the Birmingham node:

Download speedachieved during the test was - 6611 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

Compare yours and mine, and it makes interesting reading:-)
pete_21
Regular
on 17/10/2009 at 8:26:18AM
Edited: 17/10/09 8:29
Total Posts: 1917
Thanks for the response DL,very helpful and appreciated.

Your connection seems more like the kind of speeds I was getting from my old connection (which if I bought a long enough extension could probably still use !).Found a test result from my old connection taken from my thread about my old Freeola connection dropping problem thread and as you can see there is a massive difference in speeds.

Your DSL connection rate: 7616 kbps(DOWN-STREAM),

448 kbps(UP-STREAM)
 
IP profile for your line is - 6500 kbps
  
Actual IP throughput achieved during the test was - 4844 kbps

Just done another speedtest on my new connection using a different testing method but getting same results as the BT one : Here

So it seems I have gone from a fast but fragile connection and the excuse I was given for it was that I had too many things connected to it at any one time (which has now mysteriously repaired itself on my new connection,leading me to think the reason I was given was probably not correct) to a slow but steady one even though I have not changed anything at all at my end (ISP,equipment,cables,filters) and only moved round the corner from where I was before.Like I said earlier I am finding this a little bit wierd TBH but the connection is still new.Have to see what happens after it settles down in a week or so ?.
Hmmm...
"Are you sure?"
Regular
on 17/10/2009 at 9:39:13AM
Total Posts: 1685
Hi pete_21,
As you are aware there are some speed issues at the moment - see other posts, so you may just be seeing that.

But it your speed tests never improve and your IP Profile stays as good as it is then you may have what's called a stuck radius profile (where BT's profile changes haven't registered on Freeola's systems). Freeola can check this for you and fix immediately if it is that - so it's worth getting that checked.
But if you sometimes get higher speeds it won't be that.

Remember when you moved house 'lots' of things did change! You may be using the same BT exchange and router etc. but some of the most important bits of the connection are different.
The actual phone line between you can the exchange is different - this is the most important bit. One dodgy connection and you're stuffed. Even next door neighbours can have totally different line characteristics.

Then there's your home's internal wiring - unless both connections were plugged directly into the Master Socket with neither house having internal extensions, then again things are different and there can be massive differences. That's why Freeola (and all ISPs) always ask people to use the TEST socket within the Master Socket if they've got one.

But looking at your line stats it all looks pretty good to me - so you're either suffering from the general speed problems at the moment or have a stuck radius profile.

Hope that helps - remember this is just my opinion from the details I've seen :¬)
Hmmm...
Dragonlance
"Bordo della verita"
Regular
on 17/10/2009 at 2:46:08PM
Total Posts: 1477
Hmmm... wrote:
> Then there's your home's internal wiring - unless both
> connections were plugged directly into the Master Socket with
> neither house having internal extensions, then again things are
> different and there can be massive differences.

What 'differences' would be noticeable with internal extensions?

My house has two internal extensions and speedtests recently have shown an excellent line and speed in my view. You have seen some of the recent test results.
Hmmm...
"Are you sure?"
Regular
on 17/10/2009 at 3:15:45PM
Edited: 17/10/09 15:17
Total Posts: 1685
Dragonlance wrote:
> What 'differences' would be noticeable with internal
> extensions?

Hi Dragonlance,
If your line is performing well then that's great - not everyone will have problems due to their internal wiring. But lots of people do!

Internal wiring can cause radio interference (noise) - mostly caused by the 'ring wire'. If you are close to your exchange and already get maximum sync (8128 on standard ADSL) then you don't have any issues - unless your line is still suffering due to high levels of errors.

The very best connection you can achieve is when plugged directly into the TEST socket.

If you look at the 'connection speed' (also known as sync speed) using the test socket and compare it to what you get in your house extensions you will see if you have any thing to gain. Don't look at the actual 'throughput' as this won't change immediately due to BT's profiling system.

If the sync is different then you know you can improve things by removing the ring wire or installing a BT iPlate or use a filtered faceplate Understanding Broadband
Hmmm...
Hmmm...
"Are you sure?"
Regular
on 17/10/2009 at 3:34:42PM
Edited: 17/10/09 15:35
Total Posts: 1685
pete_21 wrote:
> Your DSL Connection Rate :2592 Kbps(DOWN-STREAM), 448
> Kbps(UP-STREAM)
> IP Profile for your line is - 6500 Kbps

Just read pete_21's post again!
Before I noticed the nice 6500 IP Profile, BUT I've only just seen the 2592 connection speed (sync).

That's why your speed is down. You must have just caught BT's systems in between changing profile when you performed your test or something strange has happened. But your sync has obviously dropped.

If your router is still only sync'd at 2592 then I would restart it, then re-check the sync speed.

If this has gone up then your IP Profile will recover - can take 'up to' 5 days.
Hmmm...
pete_21
Regular
on 17/10/2009 at 7:09:52PM
Edited: 17/10/09 19:12
Total Posts: 1917
Thanks for your kind help Hmmm,very much appreciated.I have unplugged my router for around 30 minutes and then rebooted it.Here are the results of my test following the reboot :

Download speedachieved during the test was - 2604 Kbps

For your connection, the acceptable range of speeds is 600-7150 Kbps.


Additional Information:

Your DSL Connection Rate :7296 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)

IP Profile for your line is - 6500 Kbps

A definite improvement on what I was getting before.I will leave it for a few days now and see how it settles.

Thanks again.
pete_21
Regular
on 17/10/2009 at 9:28:51PM
Total Posts: 1917
Can't do BT speedtest at the moment as it hasn't been 3 hours but my connection is noticeably slower than ever now.Just tested it over on speedtest.net and its showing just over 1.5 MB's,haven't had a connection that slow since my Tiscali days ? :S
pete_21
Regular
on 17/10/2009 at 10:27:38PM
Total Posts: 1917
Just done BT speedtest again and the result is pants :(

Download speedachieved during the test was - 1552 Kbps

For your connection, the acceptable range of speeds is 600-7150 Kbps.

Additional Information:

Your DSL Connection Rate :7296 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)

IP Profile for your line is - 6000 Kbps

Asked a couple of my new neighbours to run speedtests and they are both getting around treble the speed I am ? :S
Dragonlance
"Bordo della verita"
Regular
on 17/10/2009 at 11:53:24PM
Total Posts: 1477
pete_21 wrote:
> Just done BT speedtest again and the result is pants :(
>
> Download speedachieved during the test was - 1552 Kbps
>
> For your connection, the acceptable range of speeds is 600-7150
> Kbps.
>
> Additional Information:
>
> Your DSL Connection Rate :7296 Kbps(DOWN-STREAM), 448
> Kbps(UP-STREAM)
>
> IP Profile for your line is - 6000 Kbps

Your SpeedTest.net result earlier seemed to suggest that your connection may use the Birmingham node, however, just for comparison I have just used SpeedTest.net and got the following result:

SpeedTest

This 'test' has used a server in Coventry....maybe you shouldn't read too much into the differing 'speeds' displayed by different tests.

At the same time I ran a BT SpeedTest and received the following results - the lowest of the week as it happens:

23.29 17/10/09

Download speedachieved during the test was - 3894 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

All be it a quicker speed than the one you quoted, but I don't have a problem with this speed at the moment but I can understand your frustration :-)
pete_21
Regular
on 18/10/2009 at 9:04:11AM
Total Posts: 1917
Thanks for that DL.

My connection is flying this morning.A huge and very noticeable difference.Speed has nearly quadrupled since yesterday ?.

Here are the results :

Download speedachieved during the test was - 5517 Kbps

For your connection, the acceptable range of speeds is 600-7150 Kbps.

Additional Information:

Your DSL Connection Rate :7296 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)

IP Profile for your line is - 6000 Kbps

And same result from Speedtest

Haven't experienced anything like this kind of speed on my new connection before.My connection is still rock solid (hasn't dropped once).If it settles at anything like that I'll be well happy.Have to wait and see.
Hmmm...
"Are you sure?"
Regular
on 18/10/2009 at 10:42:34AM
Edited: 18/10/09 10:43
Total Posts: 1685
Glad to see things are looking up for you :¬)


NB. If you restart your router during daylight hours you should get your 6500kbps profile back as you only need to connect around 100kbps faster to get into the next bracket - IP Profile table at the bottom this page.

You sync higher during daylight hours as interference is lower - all due to AM radio and the ionosphere(!) along with less electrical kit in use.

Worth doing as you will get another 500kbps throughput - that's what most people started their broadband lives with so it's nice to have.
Hmmm...
Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 18/10/2009 at 10:43:52AM
Total Posts: 1471
As your connection is not out of the beginning stages and testing I would fully expect to see these kind of results. And it seems even if it was not the stabilisation period, it was basically what Hmmm.... advised.

You needed to wait for the IP profile to change which can take around 3 days more often than not.
pete_21
Regular
on 19/10/2009 at 7:40:51AM
Total Posts: 1917
Thanks for the comments guys.

Now I have seen some decent speeds I am quite happy.I was aware speeds on new connections do fluctuate (which is now exactly what is happening) but initially mine only had 2 speeds (slow and slower).New connection is still rock solid (hasn't dropped once) so I'm quite optimistic.

Thanks again everyone.
pete_21
Regular
on 25/10/2009 at 1:29:03PM
Edited: 25/10/09 13:31
Total Posts: 1917
My new connection is still very stable,has not dropped even once,which is wierd when considering the reasons I was given for my ongoing problems on my old connection ?.

However speeds are still all over the place,fast sometimes,crap at others ? :S

My Recent Speedtest results :

10/25/2009 1:19 PM GMT   1.93 Mb/s      0.27 Mb/s      44 ms     


10/24/2009 7:50 AM GMT      5.77 Mb/s     0.28 Mb/s     44 ms    


10/23/2009 6:47 PM GMT      3.48 Mb/s     0.26 Mb/s     102 ms    


10/21/2009 9:47 PM GMT      5.78 Mb/s     0.34 Mb/s     44 ms    

Hoped it would have settled down a bit by now,oh well at least I don't have to reset my router twice a day anymore.
pete_21
Regular
on 21/11/2009 at 9:33:12AM
Total Posts: 1917
Thought I'd just post a update on this as any speed related posts on here recently seem have have been largely negative recently.Now my new connection has settled its seems really good TBH.Don't really understand why it constantly disconnected on my old connection (averaged 2 - 3 times a day) when it has not dropped once at my address in 6 weeks or so ?.Haven't changed any of equipment (even using the same cables).Anyway,not complaining and speed seems to have stabilised around the 5.5 Mbs mark and I'm well happy with that.
Hmmm...
"Are you sure?"
Regular
on 21/11/2009 at 9:48:29AM
Edited: 21/11/09 9:49
Total Posts: 1685
Glad to hear your connection is going well :¬)

Remember when you moved house 'lots' of things did change!

You may be connected to the same BT exchange and using the same router etc. but some of the most important bits of the connection are different.

The actual phone line between you and the exchange is different - this is the most important bit. One dodgy connection and you're stuffed. Even next door neighbours can have totally different line characteristics.

Then there's your home's internal wiring - unless both connections were plugged directly into the Master Socket with neither house having internal extensions, then again, things are different and there can be massive differences.
Hmmm...
Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 23/11/2009 at 12:15:26PM
Total Posts: 1471
Aside from Hmmm.... comments (which are true obviously) I think it's nice to hear some positive feedback. Alas we live in a world where the trend is to complain rather than compliment so it's not uncommon.

Glad to hear it' going well.
Hmmm...
"Are you sure?"
Regular
on 23/11/2009 at 1:06:44PM
Total Posts: 1685
Reading through this thread it appears pete_21's connection improved after he moved house!

I love my internet, but I would rather not have to move if faced with similar problems :¬P
Hmmm...
Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 23/11/2009 at 1:44:01PM
Edited: 23/11/09 13:52
Total Posts: 1471
I was saying it's nice to hear someone having a good experience with the service.

Still if it wasn't for bad experiences we wouldn't know what was good! Haha. (And of course wouldn't know what needs improving)
Emmie87
"THFC"
Regular
on 23/11/2009 at 1:49:25PM
Total Posts: 2963
Since i switched to Freeola, my internet has been much better. Faster and stable.

due to living out in the country and far away from an exchane i only get like 1Mb but it used to be more like 0.5 lol.

Plus i do not get kicked from Xbox anymore after everyone's help aswell! Plus it is cheaper than before
Hmmm...
"Are you sure?"
Regular
on 23/11/2009 at 1:54:29PM
Edited: 23/11/09 13:55
Total Posts: 1685
Warhunt wrote:
> I was saying it's nice to hear someone having a good experience
> with the service.

When you're in a hole, stop digging! ;¬)
Hmmm...
Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 23/11/2009 at 2:02:02PM
Total Posts: 1471
Clever. ;)

You know what I was saying. A very small percentage tend to compliment over complain. Our society, god bless it :D
Sean_NE
Just Arrived
on 23/11/2009 at 3:27:50PM
Total Posts: 7
the http://test.speedtester.bt.com/ never works for me and all ways BT pass the book saying
"'The system is currently busy. Please try again shortly, however if this problem persists, raise the issue with your service provider' "

freeola at lest try to sort things not play pass the parcel with you
 
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