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My outbound mail dead

Neilj99

Regular

on 30/06/2009 at 1:19:34AM

Total Posts: 242

Hi,

All evening when attempting to send mail in Outlook 2007 I have got the following fatal error:

Task 'xxxx - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or ISP'.

I have no idea why this has suddenly coughed. This is also after a reboot. I haven't yet rebooted my router.

Any ideas?

Neil

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Displaying 1 - 9 of 9 Replies:

Warhunt

"Life int a DPS race"

Staff Moderator
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on 01/07/2009 at 2:47:00PM

Total Posts: 1485

Doh. Go home for the evening and miss all the resolving. At least I did mention it in my original post

"I am always reluctant to say that Outlook itself could be faulty but I have seen some cases of this error being given when the software is not working. Try an alternate email address or email client if possible. "

:D

Anyway glad to see its sorted.

phuzzy

"autobots.. ROLL OUT"

Regular

on 01/07/2009 at 11:15:53AM

Edited: 1/7/09 11:21

Total Posts: 191

Bit late to this thread I think... but if you have a corrupt Outlook profile, sometimes it's down to the data files where your mail is stored. You can use 2 tools installed with Office to try and 'repair' these:

scanost.exe
scanpst.exe

The first is for scanning OST files (Exchange Offline folders, where mail is kept locally on your machine if you are normally connected to an Exchange server).

The second is for scanning PST files (Outlook Personal Folders) - this is similar, but doesn't involve Exchange, and as such is just a local store of mail.

You can find all of your .pst and .ost files in:

C:/Users/<your computer username>/AppData Local/Microsoft/Outlook

and you can find the scanost / pst.exe files in:

C:/Program Files/Microsoft Office/Office12

if you have Office 2007, and installed it to the default path.

Hope that helps! Had a similar issue myself not so long ago :(

Neilj99

Regular

on 30/06/2009 at 7:15:17PM

Edited: 30/6/09 19:39

Total Posts: 242

I have created a new Outlook profile.

It looked as if my default profile was corrupt.

The emails have now sent (according to my sentbox), but I am awaiting a test email I sent to myself (not received yet).

EDIT: I have now received that mail so all looks well - thanks for your input.

P.S. My probs were with V4 of ESET - I reverted to V3 a long time ago

N.

Dragonlance

"Bordo della verita"

Regular

on 30/06/2009 at 7:04:29PM

Total Posts: 1502

Hmmm... wrote:

> EDIT: I've just had a look at some of your previous posts - I
> see you've had a few problems with ESET. It might be worth
> testing with this inactive in case it's messing you up!
>
> Before you go for a complete reinstall I would also try a System
> Restore to a few days ago if things were working then!

ESET v4 has acknowledged conflicts with Zone Alarm which as of writing hasn't yet been addressed. ESET v4 and v3 also seems to cause error messages with incoming mail only, but these messages usually contain a definate mention of ESET within their body.

I mention this only because I have suffered this problem and have worked with ESET to isolate the problem. A patch for Thunderbird has been added to V4 recently but my copy still played up, as did Windows Mail and Live Mail. Until the conflict with Zone Alarm is solved I have uninstalled ESET and now run AVG 8.5 and have no problems - Vista 64 bit OS - but still pissed off that I have an unused licence for ESET.

Hmmm...

"Are you sure?"

Regular

on 30/06/2009 at 5:16:52PM

Edited: 30/6/09 17:25

Total Posts: 1692

All sounds a bit heavy!

It's possible to corrupt an Outlook account - have you tried deleting it and then adding it again from scratch?

Also try adding the account to another mail client - Thunderbird or Windows Mail, etc. as a test and see if you have the same problem.

EDIT: I've just had a look at some of your previous posts - I see you've had a few problems with ESET. It might be worth testing with this inactive in case it's messing you up!

Before you go for a complete reinstall I would also try a System Restore to a few days ago if things were working then!

^{Search Freeola Chat}

Neilj99

Regular

on 30/06/2009 at 5:04:21PM

Total Posts: 242

Unfortunateley he hasn't resolved the issue.

Still no outbound email.

I've even tried an uninstall/reinstall of Outlook (but upon reinstall all account info was already available after a 'clean' uninstall) but this didn't work.

I 'fear' the only option left is a format. This isn't as bad as it sounds as I do a 'factory restore' on the HP, then gradually reinstall external stuff.

Neil

Warhunt

"Life int a DPS race"

Staff Moderator
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on 30/06/2009 at 4:25:32PM

Total Posts: 1485

Hmmm... wrote:
> He mentions Outlook 2007 ! ^sorry!
>
>
> I guess if the OP hasn't changed any settings and the internet
> connection still seems to be working there's also just the chance
> the email server had gone 'unavailable' for a few minutes
> ;¬)

Doh! So he does. Sometimes I try and just wade through the junk to the error though (like insect to a lightbulb). Still that eliminates the possibility of it being too many connections to the server.

And I thought someone would mention the server -_- Haha but no, you know we don't tend to "not mention" them so it is definately not that.

I can only assume NJ has resolved the issue via this advice or other methods as we have not been inundated with more posts ;)

Hmmm...

"Are you sure?"

Regular

on 30/06/2009 at 3:51:51PM

Total Posts: 1692

Warhunt wrote:
> ...
> What version of Outlook (/express) do you use?

He mentions Outlook 2007 ! ^sorry!

I guess if the OP hasn't changed any settings and the internet connection still seems to be working there's also just the chance the email server had gone 'unavailable' for a few minutes ;¬)

^{Search Freeola Chat}

Warhunt

"Life int a DPS race"

Staff Moderator
Send a message

on 30/06/2009 at 2:43:54PM

Total Posts: 1485

This problem is often modem related. The first step is to check your Outlook Express settings, making sure that the POP3 and SMTP servers are correct, and that your full user name and password are correct. (Tip. Watch out for SMTP spelt as STMP, and that commas are not there in place of full points).

Rebooting the connection would be the next thing, or the system.

I am always reluctant to say that Outlook itself could be faulty but I have seen some cases of this error being given when the software is not working. Try an alternate email address or email client if possible.

What version of Outlook (/express) do you use?

Neilj99

Regular

on 30/06/2009 at 1:19:34AM

Total Posts: 242

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