Oh dear :¬(
^{(but thanks for the update)}



Any estimate when normal service will be resumed?
^Hmmm...

could this be why my facebook mail from yesterday is arriving in dribs and drabs today? I was blaming facebook :-)

Digi

Just starting to get worried more emails have gone missing :¬(

I seem to be receiving messages for today but I'm getting caught out by missing emails from yesterday PM.

Could someone please explain or expand on the highlighted part of your Service message below?

Incoming Emails 21/10/09 4:55 PM: We believe that the issues causing mail to be delivered slowly, have now been resolved and our MX servers are now working correctly. Please note that it may take some time for all mail being queued for the server to finish delivery as this is dependent on the settings specified on the server used to send the mail. Please accept our apologies for this inconvenience.

I take it this isn't a customer setting? Are you saying some email servers are setup different than others?

Thanks in advance.
^Hmmm...

To clarify Hmmm... no emails are stored or queued on our servers as such, they are stored on the sending server when it fails to communicate with ours.

Standard procedure for most servers are that they will try to communicate at increasing intervals.
First every minute, then every 2 then every 5 etc.
The delays lasted roughly 20 hours or so at which point some servers may have increased there "communication intervals" to large periods.

Generally most servers attempt regularly within the first few hours and less so after that point. Common server settings keep emails queued for 3-5 days with a maximum interval of 24 hours.

Ah Warhunt is slightly incorrect I'm afraid.
Our MX servers will queue and store incoming emails. The POP server then requests any waiting mail from the MX servers puts in into the relevant inbox. This means the POP server doesn't get overloaded if there is a huge amount of incoming mail, but does mean that mail delivery times will increase when there is a large volume of mail waiting to be processed on the MX servers.

Over the last few days the MX servers were moving home, which meant some were offline, increasing load on the others , which may have resulted in bounce messages for some mail if it got sent to a heavily loaded MX.

The sending mail server should then try and send the mail again to the next MX server in the priority list (DNS record). Some mail servers will send a 'mail failed to send' message less than 24 hours after trying the first time and still try again, which can be confusing.

So it may be the some mail is still slow to get through as it is coming off MX servers that are holding a large amount of messages.

The message is correct as the issue is not still ongoing. As far as we have been told the queues should be clear.

Seems Eccles is getting information that we are not :S I'll go have a chat with him.

So I wasn't far off ;)

Anyway Eccles is more technically apt then I am so I can only agree with what he says :D

Constructive ideas. I will steal them and pass them on as my own.....haha.

Anyway why do you say it will teach people not to visit the forums? :S

Oh i see. Thought it read a bit wrong. Anywho...I'll pass the comments on.

Hi Garin,
I'm very keen on Freeola Customer Service etc. as I'm quite a large user!

I have over 100 domains hosted with them and have put around a dozen people onto their ADSL who I look after.

Hope my posts don't annoy you too much :¬P

Freeola have 1000's of customers but for some reason only a few turn up here!
^Hmmm...

See tag line...













^Hmmm...

Unless he wants to stop winning GADs, he should carry on surpressing his anger and be overly nice to everyone.

And yes, I'm sure about that. ;)

Digitrader wrote:
> Edit I just received a message this minute sent on Wed morning
> so they are still filtering through Hmmmm

Hi Digi,
Guess I've been unlucky then as I know of at least two emails from clients that didn't arrive :¬(
^Hmmm...

ncrs wrote:
> If you've not received by this point, I doubt if you'll receive
> anything, though it's still not impossible.  Our own SMTP servers
> for example will retry for up to 5 days, and I believe that this
> may be the default that Exim (probably the most widely used email
> server) uses..

The default on Exim is 4 days.  I doubt its even close to being the most popular mail server though.

I think the defaults on sendmail, postfix and qmail are 5 days.  So if you say most of the internet tries to deliver email for 5 days you wouldnt be too far wrong I suppose.

ncrs wrote:
> If you've not received by this point, I doubt if you'll receive
> anything, though it's still not impossible. 

> As far as the MX servers go, looks like the move and changes that
> were made, have improved stability substantially, as the servers
> seem to be going offline less frequently than previously (
> previously there was usually at least one server withdrawing
> itself from the pool every  half hour or so for a few minutes).
> In practice this will probably not be noticeable at the user end,
> as MX servers are designed to be redundant anyway.

FYI Unfortunately the few emails that I know about never did arrive :¬(
Users were using BT and Mailbox for your info in case it helps you in the future.

NB. I was hoping the changes might have put a stop to the problems experienced this morning.


Microsoft should really change the way their Outlook error message is issued. The 'focus' is automatically put in the password box. So a user pounding away in Word etc. ends up splatting the password if they don't hit cancel! Obviously causing more issues later...
^Hmmm...

Hi Guys,

I keep getting a message saying my password is incorrect :

There was a problem logging onto your mail server. Your Password was rejected. Account: 'mail.freeola.net', Server: 'mail.freeola.net', Protocol: POP3, Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

but its not incorrect ?,Tried putting it in again to make sure but it made no difference.Is this kind of the same problem everyone else as had or is mine a different one ?.

Wasn't working this morning but it seems fine now.

Thanks mate.