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Regular
on 08/05/2009 at 10:59:12AM
Total Posts: 1931 |
I posted this problem a couple of months ago.My Freeola connection drops (usually overnight,but don't know if this is just coincidental ?).I was advised to try unplugging my router for a small period (think I left it off all day while I was at work) as I think this resets the connection at the exchange ?.It got better for a short period of time but now its as bad as ever.I replaced the router but that has made no difference.Its not a huge problem as all I have to do is reboot the router and its ok for a day or so.I will try the unplugging the router overnight trick again,no reason not to.Has anyone else experienced this problem ?.If not would that point to the issue being with my local exchange ?.
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pete_21
Regular
on 11/06/2009 at 10:11:45PM
Total Posts: 1931
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Thanks Warhunt.
I have just raised a ticket as requested.
After being terrible yesterday,my connection has been spot on today which is probably going to make me look like a complete tool ! :)
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Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 11/06/2009 at 6:52:48PM
Total Posts: 1485
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Ahhh the types of issue we love. Intermittently intermittent :D
Can't really do anything about it until we get an official call or ticket though, so give it a go and we shall see what we can do for you.
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pete_21
Regular
on 11/06/2009 at 3:34:50PM
Total Posts: 1931
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Warhunt wrote:
> Have you contacted our support about it yet?
No mate,will do that.
Bought a new router but its made no difference whatsoever.Also tried my old USB ADSL modem but that didn't do the trick either.Disconnected all phones etc. but its still the same.As I said some days its fine on others its terrible ?.
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t1mmie
Regular
on 11/06/2009 at 1:50:30PM
Total Posts: 400
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Maybe try another router?
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pete_21
Regular
on 10/06/2009 at 9:08:25PM
Total Posts: 1931
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My connection has been terrible again this evening,very unstable and kicked me off twice in the last half an hour.Really wierd as some days its fine ?.If the problem was my end surely it would do it all the time ?.
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pete_21
Regular
on 03/06/2009 at 7:17:14AM
Total Posts: 1931
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Over the last 24 hours this has been worse than ever.Kicked me off about 5 times last night and was dead again when I went to it this morning.
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pete_21
Regular
on 26/05/2009 at 7:21:40AM
Total Posts: 1931
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Dragonlance wrote:
Does appear that there maybe a 'problem'....what you think Pete?
Would appear so sir !.
Asked a few of my neighbours (who are all with different ISP's) and no one else seems to be experiencing this problem ?.
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Dragonlance
"Bordo della verita"
Regular
on 25/05/2009 at 10:09:43PM
Total Posts: 1502
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Ha ha Tappet, made me laugh too m8. Engineer called this morning while I was in Sheffield....sorted line though.....
Does appear that there maybe a 'problem'....what you think Pete?
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Tappet
"wheres the Any Key?"
Regular
on 25/05/2009 at 8:34:43PM
Total Posts: 142
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Dragonlance wrote:
> Thanks Tappet, but I do understand the 'laws of cold and heat' -
> the line in question is slack and wavy all year, but all the
> rest, some 10+, are ramrod straight :-)
lol, i had a funny feeling you would,lol
just made me laugh when i read you had noticed your line was slack, sorry if it seemed i was mocking your intelligence, its just my wkend state of mind!
Have BT returned your call?
just keep pestering them everyday and insist an engineer comes out.
if you still get no joy, throw a rope over your line and yank it down. Or if there is enough slack in it just jump up and pull it down.
I'll see if i can have a word with our local and friendly engineer and let you know what he say !
Keep safe m8.
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pete_21
Regular
on 25/05/2009 at 7:40:16PM
Total Posts: 1931
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Keep getting this message in Firefox when connection hangs :
Connection Interrupted
The connection to the server was reset while the page was loading.
The network link was interrupted while negotiating a connection. Please try again.
Usually get this message a couple of times,prior to the connection dropping altogether.
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Dragonlance
"Bordo della verita"
Regular
on 25/05/2009 at 5:55:02PM
Total Posts: 1502
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Tappet wrote:
> Dragonlance wrote:
> Noticed a month ago that our telephone line was 'wavy' not
> 'straight' or 'taut' like all the rest coming from the same
> pole.
>
> How taut your phone line is depends on the time of yr, during
> cold months the line will contract and appear taut/straight,
> while during warm months it will expand appearing slack/wavy.
Thanks Tappet, but I do understand the 'laws of cold and heat' - the line in question is slack and wavy all year, but all the rest, some 10+, are ramrod straight :-)
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Tappet
"wheres the Any Key?"
Regular
on 24/05/2009 at 11:35:54PM
Total Posts: 142
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Dragonlance wrote:
> Noticed a month ago that our telephone line was 'wavy' not
> 'straight' or 'taut' like all the rest coming from the same pole.
How taut your phone line is depends on the time of yr, during cold months the line will contract and appear taut/straight, while during warm months it will expand appearing slack/wavy.
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Dragonlance
"Bordo della verita"
Regular
on 24/05/2009 at 10:14:32PM
Total Posts: 1502
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No call as yet................:-D
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Tappet
"wheres the Any Key?"
Regular
on 24/05/2009 at 8:34:15PM
Total Posts: 142
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if you get no joy this way, there is another path, but
it relies on who you know not what you know.
If you know of a local person who is a BT engineer, have a friend who does or a friend of a friend of a friend who does then have a quiet word with them, u'll find most are willing to have an 'off the record' look.
my cousin lives in a cul-de-sac, 2 engineers were recently working on the near by exchange, after they left the elderly lady who lives opposite was receiving all phone calls made to every house in the cul-de-sac,lol, my cousin rang his friend of a friend who came round on that friday evening and sorted it.
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Dragonlance
"Bordo della verita"
Regular
on 24/05/2009 at 7:50:22PM
Total Posts: 1502
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Thanks Tappet for your suggestion. The connection gives between 5mbs and 6mbs but occasionally you get this 'dead patch'. We live 300 yds from the exchange. We had a new house 'shoe-horned' into next-doors garden last year and ever since, things have not been ok.
Noticed a month ago that our telephone line was 'wavy' not 'straight' or 'taut' like all the rest coming from the same pole. Our line crosses the access point for this new dwelling and I think it has been subject to damage.
Just rang BT re telephone wire/pole damage and got India!!!!! The call was finally understood and has now been logged. Apparently an 'ingineeerial' will contact me within the next 4 hours to resolve the problem. When I questioned this, as it was 7.05 pm when I called, I was informed that it was 11.30 pm in India and no problem. Ok....I await the call from the 'ingineeerial' .... will let you all know how we progress:-)
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Tappet
"wheres the Any Key?"
Regular
on 24/05/2009 at 7:30:33PM
Total Posts: 142
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if your sure its your connection lagging etc, then ring BT.
i had a friend who's connection was slow, very slow.
His isp said all was ok and they couldn't help
BT said all was ok and it was due to his internal phoneline wiring.
He rang BT everyday til they sent an engineer round free of charge. My friend insisted he checked the exchange, as he had only moved in his newly built house a few weeks earlier, upon inspection the engineer discoverd the exchange was wired incorrectly, the engineer reconnected my friends line to a block that had no other connections, problem was sorted plus the engineer told him , while he remained the only connection on that block in the exchange he would always recieve the same connection speed.
Get on the phone to BT and insist they look in to this prob, do this everyday until they they send an engineer out free of charge.
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Dragonlance
"Bordo della verita"
Regular
on 24/05/2009 at 5:45:11PM
Total Posts: 1502
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There is definately a problem with the service. During the last few days the page search/refresh rate has been abysmal - one page request fine, request another....forget it ....it doesn't happen. I do think it's about time something was done and you clever lads at Freeola should look into it....not just from your end....the servers are definately screwing up.
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Tappet
"wheres the Any Key?"
Regular
on 24/05/2009 at 4:34:46PM
Edited: 24/5/09 17:01 Total Posts: 142
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Ive been having the same sort of prob over last 12 months.
Its as if im not connected to the net even though tho the routers network and internet stats say all is ok.
When this happens i have no internet access until i unplug the power lead from the router for 20mins or so, not even rebooting the router by pressing the reset button sorts the hanging prob.
I did contact Freeola support about this a few months back while i had no access and they said all seemed ok and i was still connected at thier end. After they went through my router settings with me they were just as baffled as me and advised me to try another router.
Between ordering and receiving a new router the problem stopped but did start again a few months later and still happens once or twice a week.
A local computer shop told me that some routers do hang/lock up and is due to over heating, which i guess does make sence when unplugging the routers power lead for 20mins (allowing it to cool down) sorts the problem and the prob did stop during the winter months, so i'm assuming that the hanging/locking up of the router is recently happening more often due to warmer times.
If your still having this prob, try...
Stand ing the router vertical with provided stand, or
Lift the router up on blocks at either side to allow air to circulate all around it.
Keep it away from monitor, pc or other devices that generate heat.
Place it somewhere so its always in the shade.
Ive followed these rules for last few days and had no prob since, but time will tell.
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pete_21
Regular
on 20/05/2009 at 10:41:03PM
Total Posts: 1931
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Think I may be getting somewhere.My wife was on the phone and I was on the internet (this site actually) and both had problems.Internet hung (hence my double post in the gaming forum) and phone had intermittent break up before they died in unison.Rebooted the router as usual,and its clear.Reckon its got to be an issue at our local exchange ?.
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pete_21
Regular
on 11/05/2009 at 4:15:45PM
Total Posts: 1931
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Thanks for the heads up.
Estimated ADSL2+ Upgrade Date:
31st March 2010
Not too long too wait I suppose.
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Hmmm...
"Are you sure?"
Regular
on 11/05/2009 at 12:59:50PM
Total Posts: 1692
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Hmmm... wrote:
> My exchange is due to upgrade March 2011 but the Freeola checker
> also fails for me. I don't believe it's due to the date being in
> the past I think the data (BT's!?) is probably unavailable - or
> there's another problem.
> Not only is the upgrade date missing the exchange name it as
> well...
FWIW - The Freeola checker is working again for me today...
Search Freeola Chat |
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pete_21
Regular
on 09/05/2009 at 11:45:42PM
Total Posts: 1931
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Connection just dropped 3 times in a space of about 10 mins (while I was using it).Thought I would try the BT speedtest,first 2 times failed as the connection timed out but the third attempt was successful.
Results here :
Your DSL connection rate: 7616 kbps
(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 3308 kbps
Changing the phone filter hasn't done a thing.Its happened around the same time of night as Butch mentioned (11.30 ish).Don't know if this is just a coincidence or if there is a reason for it ?.As ever though,rebooting the router seems to clear it.
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Hmmm...
"Are you sure?"
Regular
on 08/05/2009 at 8:02:34PM
Edited: 8/5/09 20:03 Total Posts: 1692
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ButchML wrote:
> Normally you're talking us up Hmmm...., not sure I like this new
> change of tact!
>
> Anyway my exchange is also being listed with an unknown
> switchover time. This is due to the time BT say they were going
> to upgrade it having been and gone with them not doing anything.
> I am assuming pete is in a similar boat.
Sorry - ButchML. Garin said I was too nice :¬P
My exchange is due to upgrade March 2011 but the Freeola checker also fails for me. I don't believe it's due to the date being in the past I think the data (BT's!?) is probably unavailable - or there's another problem.
Not only is the upgrade date missing the exchange name it as well...
Search Freeola Chat |
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Dragonlance
"Bordo della verita"
Regular
on 08/05/2009 at 7:52:52PM
Total Posts: 1502
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ButchML wrote:
> Dragonlance wrote:
> how did pb come into the equation? I thought it
> was Pete who had the 'problem' :-)
>
> Fixed :(
>
> Gimme a break I'm working on a Friday night!
Soz Butch and aren't we glad that you are mate :-D Get you a pint if we meet..you deserve it
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ButchML
"AYBABTU"
Staff Moderator
Send a message
on 08/05/2009 at 7:46:05PM
Total Posts: 862
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Dragonlance wrote:
how did pb come into the equation? I thought it
> was Pete who had the 'problem' :-)
Fixed :(
Gimme a break I'm working on a Friday night!
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Dragonlance
"Bordo della verita"
Regular
on 08/05/2009 at 7:29:57PM
Edited: 8/5/09 19:31 Total Posts: 1502
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ButchML wrote:
> Hmmm... wrote:
> I'm sure Freeola will say it's a BT problem...
>
> Normally you're talking us up Hmmm...., not sure I like this new
> change of tact!
>
> Anyway my exchange is also being listed with an unknown
> switchover time. This is due to the time BT say they were going
> to upgrade it having been and gone with them not doing anything.
> I am assuming pb is in a similar boat
The information I've just received using the 'Freeola Speed Checker' also reveals the same - unknown and unknown. Like Pete, I too live on top of the exchange - but have never experienced his 'dropping'....how did pb come into the equation? I thought it was Pete who had the 'problem' :-)
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ButchML
"AYBABTU"
Staff Moderator
Send a message
on 08/05/2009 at 6:44:22PM
Edited: 8/5/09 19:45 Total Posts: 862
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Hmmm... wrote:
> I'm sure Freeola will say it's a BT problem...
Normally you're talking us up Hmmm...., not sure I like this new change of tact!
Anyway my exchange is also being listed with an unknown switchover time. This is due to the time BT say they were going to upgrade it having been and gone with them not doing anything. I am assuming pete is in a similar boat.
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Hmmm...
"Are you sure?"
Regular
on 08/05/2009 at 5:47:11PM
Total Posts: 1692
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pete_21 wrote:
> Your Exchange: Unknown
> Expected Speed: Unknown
Looks like there's a problem at the moment - try again later, it does normally work!
I'm sure Freeola will say it's a BT problem...
Search Freeola Chat |
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pete_21
Regular
on 08/05/2009 at 5:37:41PM
Edited: 8/5/09 17:40 Total Posts: 1931
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If I stood on the roof on my house I could pretty much throw a stone and hit my exchange.This made my laugh as my previous ISP (the mighty Tiscali) said the reason for their pants connection speed was because I was too far away from my local exchange !.I live in a fairly small village and our exchange is years old.Can't see we would be one of the first exchanges to get upgraded but you never know.Speed has never been an issue since I joined Freeola 2 1/2 years ago,its always been good.I am starting to think my dropout problem could possibly be exchange related.
Just put my number into the Freeola speedchecker :
Your Exchange: Unknown
Expected Speed: Unknown
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Hmmm...
"Are you sure?"
Regular
on 08/05/2009 at 5:01:00PM
Total Posts: 1692
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I'll swap my line with yours! :¬)
You have the fastest 'normal' connection for an 'interleaved' line - 7616, along with the correct IP Profile (see the table in my earlier link). That shows that you haven't had any low sync events - I'm guessing this is because your line is so good that you still sync very high even if you do drop your connection sometimes at night.
You must be pretty close to your exchange!
You will benefit when your exchange is upgraded and you can move to WBC (Wholesale Broadband Connect) - these are the 'UP TO 24Mb' adverts that you see on Freeola. The 'up to 8Mb' annoyed me enough, now I have to look at '24Mb'!!!
Put your phone number into Freeola's availability checker to see if your exchange has an upgrade date.
Search Freeola Chat
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pete_21
Regular
on 08/05/2009 at 4:10:04PM
Total Posts: 1931
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Thanks for the help guys.
I did the BT speedtest.The results were :
Your DSL connection rate: 7616 kbps(DOWN-STREAM),
448 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 4844 kbps
Seems respectable enough as I seriously doubt that our local exchange boasts the most cutting edge technology on the planet.I did change the cables when I swapped my router and I only have 1 phone filter which I have now just swapped but I would be surprised if that is causing the problem TBH.Checked the settings on my router and there does not appear to be any 'kick me off when i'm idle setting' and I do not have a Sky box.I only have one phone port in the house which I only have my router and the single base to my cordless phone plugged into.The light on the router does flicker from time to time and the connection does drop when it is in use.Its not the end of the world as I just have to reboot the router when it drops,its just a bit annoying.
Thanks again for the comments guys,I'll see how I get on with the new filter installed.
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ButchML
"AYBABTU"
Staff Moderator
Send a message
on 08/05/2009 at 12:48:53PM
Total Posts: 862
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I've looked into your connection history and it doesn't look too intermittent, although I can see it drops out late in the evening (11-11.30) every other night.
When you replaced the router do you also change the cables and filters at the same time as, more often than not in my experience, these cause the intermittency as opposed to the actual router. Also in the past we have had customers who have had their Sky box connected to the phone line which caused similar intermittent connections on the line. If you do have a Sky box I would advise you also check the filter on this socket, maybe even unplug that for a few days to see if this makes a difference.
Have you ever been using the connection when it drops? If so, we would be very interested in what the 'sync' (or DSL) light on your router does at this time. Do you notice it drop or flicker or does it stay solid for the duration?
Finally, as you have used two routers I'm assuming this is not the case, but I would also check that you have not set an 'idle timeout' limit or have a 'use on demand' option enabled anywhere within the router. The fact that the connection seems to mainly drop out in the evening could point to the latter as the cause.
I have had BT do some testing on your line and they are not able to see anything un-toward. Your noise margin is moving slightly but that is nothing to worry about at the current levels.
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Hmmm...
"Are you sure?"
Regular
on 08/05/2009 at 12:40:55PM
Edited: 8/5/09 12:42 Total Posts: 1692
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Hi pete_21,
The problem with losing sync is you may also affect your IP Profile. I've linked to a table showing the settings - see up the page for notes.
So if you reconnect at a lower speed BT's systems will slow you up until you have been connected at a higher speed - depending on the connection differences this can take up to 5 days to recover! So losing sync is never a good thing.
The reason ADSL often has problems overnight is due to the addition 'radio interference' that occurs during darkness. Your line has a SNRM (signal to noise ratio margin) - if this drops too low when the interference (noise) occurs your line will drop.
It's worth doing an official BT Speedtest as this will reveal your IP Profile and Connection speed etc. speedtester.bt.com
Not sure about the 'unplug the router for a while' advise!
You can clear a stale PPP session (your logon) by doing this for 30mins but otherwise it sounds like someone was just trying to get shot of you...
FWIW I've tried to explain things in a few pages here: ADSL Max
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pete_21
Regular
on 08/05/2009 at 10:59:12AM
Total Posts: 1931
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I posted this problem a couple of months ago.My Freeola connection drops (usually overnight,but don't know if this is just coincidental ?).I was advised to try unplugging my router for a small period (think I left it off all day while I was at work) as I think this resets the connection at the exchange ?.It got better for a short period of time but now its as bad as ever.I replaced the router but that has made no difference.Its not a huge problem as all I have to do is reboot the router and its ok for a day or so.I will try the unplugging the router overnight trick again,no reason not to.Has anyone else experienced this problem ?.If not would that point to the issue being with my local exchange ?.
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