lonerdon wrote:
> Hiya , can someone help me out with email account setting, i did
> set an account with my domain name but finding it difficult to
> send out mail from same account but could receive mails.

From looking into your account I can see that you are not a Freeola internet customer nor are you signed up for Email Freedom which means you would not be able to use the smtp.freeola.net server.

If you would like to use a Freeola SMTP server from your ISP you can sign up for Email Freedom at just £2 per month which will allow you to send through all e-mail addresses at your domain using a Freeola SMTP server as well as giving you access to our webmail site.

Apologies for posting the same query on two different threads - I do not normally have to seek help beyond the excellent Help Desk.
My problem involves two Freeola websites - one hosted on a dial up server, and the other on a VIP server.  Both sites contain an identical form and both drive it with an identical .php script.  "Identical" means identical, including the recipient e-mail addresses.
The form hosted on the dial up server works perfectly in all respects.  The identical form and .php driver on the VIP server only delivers an e-mail of the form's contents to my personal Freeola e-mail address which is there for control purposes.  The existence of the other e-mail address (a BT Connect address) is suppressed so data is not being forwarded and my client is not best pleased.
As the form and its script work perfectly on the dial up server, I have adjusted the hyperlink in the site hosted on the VIP server to point to the form and script on the dial up server.  Surfers do not see a delay, and consequently my work-around is effective. My client is now receiving the data on the form regardless of which web site the surfer is using.
Clearly, a modification is required to the .php script on the VIP server, and the Help Desk told me to remove the BT Connect e-mail address, and replace it with a specifically designated e-mail address hosted by Freeola,  They asked me to redirect data arriving at that designated address to the original BT Connect e-mail address.
I did this using an e-mail address on the VIP server and the forwarding did not work.  So I chose a designated address on another dial up Freeola server.  Still the redirecting did not work.  There is nothing wrong with my redirecting instructions as I made some experiments with other pairs of addresses and the redirecting of those did work.
In accordance with advice received, I am now making this new posting, on what I hope is the correct thread, and I await further instructions.

Dragonlance wrote:
> Eccles wrote:
> Are you sending mail using the -f options as detailed
> here?
>
> Reading the 'third-party' options listed, I believe Eccles may
> have solved your problem.....

Indeed, indeed.

However if that did not help or you are still after something else please don't hesitate to post again.

Are you sending mail using the -f options as detailed here?

I have an email problem with Freeola's VIP Server - it will not handle emails for non-Freeola-based email addresses!!  I have put a Form on a VIP Server which requires data to be forwarded to an address with btconnect.com and another with ntlworld.com.  The VIP server will not process emails for these destinations.  This is completely unacceptable.  Nor can they be auto-forwarded to from a Freeola-based email address.
Any suggestions please, including why Freeola cannot just lift this restriction?
Very many thanks.

Dragonlance wrote:
> ButchML wrote:
> We know before you say anything.
>
> Edit: Fixed :)
>
> Please elucidate....fixed what?

POP was down for 10 minutes yesterday morning, I was pre-empting the replies that may well have appeared within this thread as they have done in the past.

Oh, the authentication problem from last night is now also resolved. If you, or any clients/friends, are still getting errors get them to type in the correct user name and password combination to get mail running again.

ButchML wrote:
> We know before you say anything.


:¬P

Service Status





^{Search Freeola Chat}

Eccles wrote:
> I haven't had a need to use my Vista install for a while but I
> was running Smart Security, which includes a firewall and no
> other firewall was enabled. At least they do seem to be doing
> something about it now.

@Eccles

Don't know whether it's a coincidence or not, but at the same time that this email problem has been going, I have noticed that my internet access times is extremely slow - moving from page to page, accessing Google etc etc even when pages are obviously cached.  With the recent contact with ESET mentioning Zone Alarm, today I shut down Zone Alarm Pro and used Windows Firewall instead. Internet access is now super fast again, with no lag between page access. You think that Zone Alarm has been the problem all along or is it that it just cannot cope with Vista 64? Ran it with XP and no problems at all.

Think I may dump ZA Pro and use Windows Firewall instead, unless you can suggest an alternative. Cannot be ESET, as I have already two licences and don't particularly want to shell out for yet another licence ie Smart Security. Any thoughts would be appreciated:-)

@ Eccles

Further news from ESET regarding the email problem. I was asked to submit a report using SysInspector about a week ago. The reply arrived to-day:

"Can you un-install the Zone Alarm firewall program and turn on the Windows firewall.

Reboot the computer and see if you are able to receive your e-mails correctly, there may be an issue with Zone Alarm and Eset v4 software, please let me know if this allows your e-mails to download correctly so I can pass the details to the developers."

The suggestion was carried out and wonder of wonders it works!! Not good news for ESET v4. However, I have now returned the good news to ESET.

The plot thickens....we await a solution :-)

ButchML wrote:
> ...goes an angry red colour when something stops working...

Hmmm... *looks in the mirror* ...


Thanks for the info.
Sorry if I appear over keen sometimes!






^{Search Freeola Chat}

Thanks for that ButchML - fair enough :¬)

My only concern is how long to wait before contacting Freeola.

Normally I'm pretty sure that you are on the case, but sometimes after experiencing the problem for a while and not seeing any update on the status page I'm left wondering if you are unaware or already investigating.

I'm nit-picking of course as things are much better than some other providers,  that I won't mention...

I'm just keen to keep you above the rest!  ;¬)





^{Search Freeola Chat}

Dragonlance wrote:
> Hmmm... wrote:
>
> As the email service does go missing from time-to-time I
> would have a templated message prepared ("Sorry, no email,
> we're on it!" etc.) so the Service Status page can be
> easily
> and quickly updated with just a couple of 'clicks' :¬)
>
> Sounds simple Hmmm, good idea - do you think it will be
> implemented? :-)


*cough*
I'm not sure... ;¬)






^{Search Freeola Chat}

@Eccles,

After what seems like ages, emailing backwards and forwards to ESET tech support about the email problem with NOD32 v4 - the email protection client - I have finally got the following response today:

"We are expecting a new build hopefully this week which will fix some issues with some e-mail clients. 
The developers are working on a number fixes for various issues which each require testing before being released."

Fair enough, but what staggers me is, as I pointed out to them, their own support forums are awash with email problems and so too, are web forums. Why not admit the problem in the first place. It would have saved a lot of 'messing' about. Any way Eccles, our problem may be solved soon:-)

Eccles wrote:
> Thanks. Will give that a try although the accounts I'm using are
> IMAP so the slider setting might not effect that. There is a
> support forum accessible through the support section of Esets
> site, it has various posts regarding V4 problems and Eset are
> apparently working on a fix, but there's no word on when that is
> due.

Just received an email with images etc as per normal, maybe, just maybe the 'slider' is working.

I viewed the forum with posts for v4, but nothing was relevant.

Just plugged in old PC, with NOD32 v2.7 fully licenced, for my son to use and attempted to uninstall it ready to upgrade to v3 or 4. No way would it uninstall!

Sorted it now but what a nightmare:)

@ Eccles

Had a root in v4 settings and through the expanded advanced setup tree, I accessed POP3/POP3S and COMPATIBILITY and played with the 'slider'. (Definitions are not very useful). Finally set the slider to 'middle' setting and as of now emails seem to be behaving as per usual. However, still waiting for one with a large number of images!

There doesn't seem to be any 'lag' anymore when requesting emails either. This usually happened on the initial request and then it behaved - as if NOD had to 'learn' every new email request! If that sounds reasonable!

Anyway, will continue to monitor this new setting. ESET site is useless for 'user support' ie search for technical problems/knowledge base.

No idea yet. I haven't touched them but I think some tweaking is needed. If I can't get it to work properly then I'll let the NOD people know as it could possible be a bug.

I have v4 of NODs Smart Security. It only started happening once v4 was installed. It also occasionally seems to load a message for viewing and then says it can't be displayed and crosses out the message so it can't be viewed or deleted!

No problems with the mail server. However I am using Windows mail at home and it does exactly the same thing to messages on email accounts that aren't with Freeola. I have NOD32 installed which integrates with the mail client to scan the mail so I suspect it could be that. Do you have a virus scanner installed that does something similar? Otherwise I expect it's just another Microsoft mail client/Vista glitch.

Hmmm... wrote:
>
> As the email service does go missing from time-to-time I
> would have a templated message prepared ("Sorry, no email,
> we're on it!" etc.) so the Service Status page can be easily
> and quickly updated with just a couple of 'clicks' :¬)

Sounds simple Hmmm, good idea - do you think it will be implemented? :-)

Eccles wrote:
> The POP3 server was unavailable for a short while (by the time
> someone had types the status page text it was back up!). We do
> have monitoring systems in place that check all our services all
> the time and alert support and systems if there are any problems.
> I believe support were alerted and contacted the engineers
> straight away to get this sorted. Apologies for any
> inconvenience.

What you reckon to that Hmmm:-)

Thanks H and Pete, all seems to be as normal a few minutes ago. Access was extremely slow, as if it was thinking about what it was supposed to be doing, and then it 'shot' through. All ok now.

It always seems to happen when you are expecting an important email:-D

Thanks again