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Regular
on 17/10/2009 at 12:52:56AM
Total Posts: 3 |
Well People,
its Friday night & right on cue soon after midnight my download speed reduces to between 100 KB/s to 200KB/s.Am i the only one who this happens to? or are there more among us ??
It just that it happens every friday when it comes to the unlimited download time.
No Traffic Shaping ???
No Port Blocking ???
No Speed ???
Brilliant, im off to bed !!
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Hmmm...
"Are you sure?"
Regular
on 18/10/2009 at 11:00:30AM
Edited: 18/10/09 11:03 Total Posts: 1670
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Hi sparkiuk ,
I'm not usually using the internet at that time myself - but yes other's will see a slow down so it's not just you.
The ALT (Anti Loss Tool) will kick in to try to preserve latency at the expense of throughput.
Lots of people use download managers to schedule their downloads over night making use of the unlimited part of their package.
The off-peak time was moved back from 10pm to midnight so that the impact affected less people.
In theory speeds should recover as activity reduces.
NB. This is only my amateur explanation - I'll let Freeola correct me or give you an official reply :¬)
Hmmm...
EDIT: It's worth posting the results from speedtester.bt.com in case it shows anything strange. |
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AndrewHUK
Just Arrived
on 31/10/2009 at 11:05:17AM
Total Posts: 1
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Mine has goine right down also, these are my results from the BT speed check:
Download speedachieved during the test was - 1589 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6000 Kbps
Why has to connection slowed down so much?
Andy
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Hmmm...
"Are you sure?"
Regular
on 31/10/2009 at 2:17:34PM
Total Posts: 1670
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Hi AndrewHUK welcome to the forums!
That looks like a decent line you have there :¬)
Hopefully Freeola will be along to give you an official answer, but in the mean time...
It seems you are seeing what lots of others are. This thread Throughput through the floor might be of interest to you.
As you will see, a few weeks back some customers sent statistics to Freeola so that they can hopefully get capacity increased...
Hmmm... |
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Tappet
"wheres the Any Key?"
Regular
on 01/11/2009 at 1:04:21AM
Total Posts: 142
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hiya,
after reading your thread i thought i'd check my connection. Its saturday night and right on que my connection speed slows too. While surfing around, web pages were taking up to 30 secs to load if they loaded at all. I slowly made my way the BT's test page via Hmmm's links, when the test page finally loaded i ran the speed test expecting poor results, here's the stats....
Download speedachieved during the test was - 3514 Kbps
For your connection, the acceptable range of speeds is 600 - 7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps.
after the test i returned to freeola's site only to find pages taking up to 30 secs to load, surf around someother sites and they were just as slow, can any of you guys spread some light on why the speed test results don't reflect my surfing speed..??
I'll run the BT test again as soon as BT allow me to.
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miffed
Just Arrived
on 07/11/2009 at 8:05:35PM
Edited: 7/11/09 20:12 Total Posts: 10
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yep,,its official the throttling has started,,,and the header that sais "no per to peer monitoring" has been removed my speeds are now diabolical and its time to change,,,,sorry freeola you WAS the best
you can do all the speed tests you want guys but they will show a great speed,but its the ports used for peering that are throttled,
even newsgroups are being hit
a freeola rep told me even skype is being considered as a peer to peer software,,,,whats the point on paying for a max package when you cant even use youre maximum,will freeola pay you back for the gigabytes you dont use,,i doubte it.
i am gutted
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ncrs
Staff
on 07/11/2009 at 9:46:58PM
Total Posts: 89
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miffed wrote:
> yep,,its official the throttling has started,,,and the header
> that sais "no per to peer monitoring" has been removed
> my speeds are now diabolical and its time to change,,,,sorry
> freeola you WAS the best
>
> you can do all the speed tests you want guys but they will show a
> great speed,but its the ports used for peering that are
> throttled,
> even newsgroups are being hit
>
> a freeola rep told me even skype is being considered as a peer to
> peer software,,,,whats the point on paying for a max package when
> you cant even use youre maximum,will freeola pay you back for the
> gigabytes you dont use,,i doubte it.
>
> i am gutted
Regarding Skype, Skype is peer to peer software, as it works by connecting two machines without using a server in the middle whenever possible.
However it should not be affected by the Traffic shaping (in theory at least ) as it is considered voip traffic (which traffic sharing should prioritise).
The traffic shaping is still in its test phase, and hopefully with a few more tweaks will improve the situation for all users.
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miffed
Just Arrived
on 08/11/2009 at 6:36:43PM
Edited: 8/11/09 19:25 Total Posts: 10
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ok,so today i woke early at 6am,and sure enough my download speed was fantastic as usual,until 8am then it went down to under 1mb,and has stayed at that all day to my frustration,,,,now this is sunday and supposed to be off peak time,,,,so when these trials are over and the service shoulde be best for everyone,do you mean that you have to stay up all night to get a half decent download speed,,,and will they be classing msn messenger as peer to peer next,
and when these trials are over will you be putting the headers about "NO PORT THROTTLING" and "NO PEER TO PEER MONITORING" back on the homepage.,,and why is newsgroups being hit while going through a server like "astraweb"
i will give these trials a couple of weeks longer but i think we all know what the outcome will be dont we,,isp's taking our money and us not being able to use up our allowances,,
i have tended to use my internet in the day more and have gone over my peak time allowance,and i am charged extra for that and i dont mind paying because my kids use the pc in the day,its the only time they can use it.
please please freeola,stay the best and dont throttle youre customers tell "Enta" were not happy
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ncrs
Staff
on 09/11/2009 at 9:17:44AM
Total Posts: 89
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We will pass on any customer comments both positive and negative, however my own personal experience (not an official Freeola position!!!) (Stepney Green node) on my own Freeola broadband connection was that my general web browsing experience over the weekend was noticeably improved, obviously this is subjective and experiences may be different on other nodes and other users depending on what they are using the connection for.
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Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 09/11/2009 at 9:47:41AM
Total Posts: 1448
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Just as another note here we have passed comments onto Enta, and are currently trying to get them to "tweak" a few things to monitor differently (Skype included).
Where we go from there however .....
Still, believe me when we say we are trying our hardest to improve the service across the board.
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miffed
Just Arrived
on 09/11/2009 at 5:12:20PM
Total Posts: 10
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lol,thanks for the reply dude,,the issue were talking about is not for surfing,,,,the ports being squeezed are not the ones for just browsing web pages lol,,
if that was the case we wouldent subscribe to packages with hefty allowances,,,,,keep up the good fight for us
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Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 10/11/2009 at 8:27:13AM
Total Posts: 1448
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Been a few more things come to light yesterday, which I can't comment on as of yet because I don't know enough information. Once I've tested a few things I will know more.
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miffed
Just Arrived
on 10/11/2009 at 7:52:33PM
Total Posts: 10
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Warhunt wrote:
> Been a few more things come to light yesterday, which I can't
> comment on as of yet because I don't know enough information.
> Once I've tested a few things I will know more.
cheers for that lol
well i can tell you what happened yesterday,,my speed was even louzier,,i was happy with 4.5 to 5.5 Mbps now all i can get is 1.0 to 1.5 Mbps thats from "usenet" but updates from microsoft and sites other than so called peer to peer are like lightening,,,so that just goes to show the extent of bandwidth manegement,and we are not able to use up our bandwidht allowances that we pay highly for,so why offer such high packages when we cant download that much anyway.
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Sonic Chris
"It's Spelt Jersalem"
Regular
on 10/11/2009 at 9:18:10PM
Total Posts: 936
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Off-topic, but the highest download speed i've ever reached is 500kb/s, and that lasted for a couple of seconds. On average, i'm lucky to get to a 100kb/s.
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Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 11/11/2009 at 8:57:30AM
Total Posts: 1448
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Understand the point miffed but there is no restriction on how much you can download, as we state. And as you have said, common downloads are like lightning.
P2P applications should be only thing effected, which is "primarily" what we are seeing.
My view, and by no means official, is that whilst the changes should improve the general service, they were never going to create bandwidth from nothing. They simply changes the way things were managed to restrict the heavier P2P users rather than general broadband use.
I have to admit we are seeing some strange consequences, but generally a larger amount of users are seeing improved service.
We are, of course, continuing to do what we can .
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Hmmm...
"Are you sure?"
Regular
on 11/11/2009 at 9:18:10AM
Total Posts: 1670
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FWIW
My node still gets slaughtered as the day goes on :¬(
I took some screenies of 4 speedtests I did throughout the day yesterday using Freeola's own speed tester: My Freeola Speeds
Current IP Profile is 3.5Mb and I got that (less expected overheads) early morning but then as the day gets busy down to 0.73Mb by the afternoon...
I've read BTw are reducing (some) wholesale bandwidth costs at the start of next year. I'm wondering if things will continue to limp along until then rather than people spending any money now to improve the service?
Hmmm... |
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Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 11/11/2009 at 9:42:34AM
Edited: 11/11/09 14:49 Total Posts: 1448
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Have no idea to be honest Hmmm....
What BTw do is a mystery even to ISP's it seems. (Although I should note that I am in no way insulting them ;) )
Not realy sure on your account Hmmm... it's not even relevant for the "suspicions" I mentioned a few replies back. Regardless of contention, you should only really be seeing drops for specific types of internet use.
I have to say the further i wade in the more confusing some account problems seem. All we can do however, which I'm sure you know I am doing, is pass comments along, and wait out the trial.
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Hmmm...
"Are you sure?"
Regular
on 11/11/2009 at 9:59:54AM
Edited: 11/11/09 10:00 Total Posts: 1670
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Warhunt, here's BT's announcement:
" We plan to reduce WBC prices to communications providers from January 2010 with bandwidth charges being dropped by almost 50 per cent and WBC rental costs standardised at the lowest current price, too.”
As I mentioned it's only some (WBC) costs - I can only hope that this cost saving will allow the IPSC capacity to be increased!
I'm sure someone in Freeola is up on all of this and can ask the right questions as you're the provider! ;¬P
On the plus side I can see lots of people starting to abandon Enta which will hopefully free up some capacity for the rest of us! But that's not an ideal way to make things work.
Hmmm... |
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Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 11/11/2009 at 10:54:55AM
Total Posts: 1448
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I understand how it works and have read all BT's notes cheers. But my point was, it doesn't stop certain accounts being confusing.
I'm not confused by how it's meant to work, just confused by how it seems to be working on some accounts I've witnessed :D(Or at least what some people are saying they are experiencing)
And I think you may have hit the proverbial nail on the head.....
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miffed
Just Arrived
on 11/11/2009 at 2:20:40PM
Total Posts: 10
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hi again guys.
people will start to desert enta thats a fact,,i will be one of them if it carries on,,what they want is people just to look at pages rather than download huge amounts,,,i can see why they get the hump about p2p users,,,but usanet and astraweb used for newsgroups are just servers in between,and are not p2p,,,so it looks like its all being treated as the same method of hogging bandwidth.
and youre right when enta see the figures pulling out and they see their business going down the u-bend they will realise what they done because my £300 a year will be going somewher else
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Britac
Regular
on 12/11/2009 at 5:47:41PM
Total Posts: 2
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miffed wrote:
> hi again guys.
> people will start to desert enta thats a fact,,i will be one of
> them if it carries on,,what they want is people just to look at
> pages rather than download huge amounts,,,i can see why they get
> the hump about p2p users,,,but usanet and astraweb used for
> newsgroups are just servers in between,and are not p2p,,,so it
> looks like its all being treated as the same method of hogging
> bandwidth.
>
> and youre right when enta see the figures pulling out and they
> see their business going down the u-bend they will realise what
> they done because my £300 a year will be going somewher
> else
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Britac
Regular
on 12/11/2009 at 5:57:34PM
Total Posts: 2
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Hi all
Have spent the week in email chats with freeola support. regarding dramatic reduction in download speeds. So just thought I would search the web to see if anyone else had similar problems. So here I am!
Freeola support confirmed that trafic shaping trial is in operation aimed at pp and newsgroups. My fast connection is now a slow connection and contrary to their claimsit seems that my other downloads, non nesgroups are also throttled. Skype quality has gone down.
What has happenned to what was a really good service?
Hope they take note of the comments on these forums as the support staff seem to say that the trafic shaping will be permantly implemented after the trial is ended
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Hmmm...
"Are you sure?"
Regular
on 12/11/2009 at 6:38:14PM
Total Posts: 1670
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Hi and welcome to the forums.
There are some older speed related posts you might find useful.
I had only read that the 'traffic shaping' was initially a 3 week trial - so your comments are interesting.
Hmmm... |
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Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 13/11/2009 at 9:27:14AM
Edited: 13/11/09 9:27 Total Posts: 1448
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After reading your tickets I can see that it was advised to you that "as we have seen an improvement in the majority of cases, we believe that the trial may continue to run due to its success"
No where can I see any communication that this is definate, and as far as I am aware, there is no official reason to believe so yet.
Have no fear Hmmm..... I would have put it on here if I had got anything definate like that.
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miffed
Just Arrived
on 13/11/2009 at 7:02:44PM
Total Posts: 10
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you can be sure these trials will be permanent otherwise freeola woulde still be advertising "no port throttling" and "no monitoring" on the home page.
do a google on entanet and you will see other isp's customers having the same problem.
[MOD EDIT] Please do not post competitor details or link to them.
and this ships sinking so like a rat ime getting off lol
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Dragonlance
"Bordo della verita"
Regular
on 13/11/2009 at 8:49:08PM
Edited: 13/11/09 22:21 Total Posts: 1474
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miffed wrote:
> you can be sure these trials will be permanent otherwise freeola
> woulde still be advertising "no port throttling" and
> "no monitoring" on the home page.
>
> do a google on entanet and you will see other isp's customers
> having the same problem.
>
> and this ships sinking so like a rat ime getting off lol
Sorry to hear that you are leaving, but I've been a subscriber here for more years than I can remember, including dial-up and pre-that!
Ok, I have had 'speed' problems since the introduction of broadband and who hasn't, but I have always aired my views in these forums and got some excellent advice and assistance - but to tell you the truth, I still wouldn't change to another ISP because of other things - the Customer service is just one - it's brilliant and I speak for my 'Freeola using clients' aswell, my access and their's has been fine during these 'trials' - infact it has stabilised.
I have no problems to report - access to 'other' managed servers brings the problems I fear and as for 'Sky packages', you can take a run, have you seen the tie-in clauses etc etc etc etc - don't believe it, stay where you are.............after all Sky still use and demand the BT line :-)
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miffed
Just Arrived
on 14/11/2009 at 8:30:26AM
Edited: 14/11/09 15:24 Total Posts: 10
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i totally agree dragon,,freeola staff and support are fantastic.never had a problem,,,,and its worth the subscription fees just for that,
sad to say its enta.
Staff edit: Please make sure you abide by our rules. No links to competitors. |
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nodddy
Just Arrived
on 14/11/2009 at 5:19:06PM
Total Posts: 1
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My downloading is way down this weekend. .. have sent message to freeola, if this continues will have to terminate. maybe time to go to 3g etc and dump landline broadband .. internet now seems to be all money , money, money. gone are the old days.. think I will take up long walks and badminton.. lot better for me ....LOL
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pete_21
Regular
on 14/11/2009 at 7:19:23PM
Edited: 14/11/09 19:20 Total Posts: 1897
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miffed,not sure your allowed to post links to other ISP's on here mate ?.
nodddy,regarding 3G Broadband I have it on my laptop at work and its useless.Not sure how they get away with classing it as broadband TBH ?.
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miffed
Just Arrived
on 15/11/2009 at 10:22:36AM
Edited: 15/11/09 10:25 Total Posts: 10
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sorry for posting the link staff,,it was for information only,,rules will be abided,,,,,just goes to show ther is more besides enta
as for 3g boadband,forget it, ide rather 56k dial up wcich is pretty much what ime on now lol
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Hmmm...
"Are you sure?"
Regular
on 15/11/2009 at 11:11:16AM
Total Posts: 1670
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Just in case others are reading about poor speeds and immediately assuming it's all down to the recent issues/changes it's probably worth reminding people a few things :¬)
People should check what their current IP Profile is before jumping to conclusions in case they have had a low sync event.
You need to visit www.speedtester.bt.com to run the test.
I'm not saying there aren't problems(!) when the IPSC/WBC Nodes are busy as I'm seeing them myself.
But as many people are confused about how their ADSL connection works I can see people possibly missing other causes and just assuming they are going slow for the same reasons others are.
Hmmm... |
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miffed
Just Arrived
on 15/11/2009 at 3:45:44PM
Total Posts: 10
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well hmmmmm,,,
the ports used for newsgroups are completely out today,,,downloading at 15kb
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Hmmm...
"Are you sure?"
Regular
on 15/11/2009 at 3:57:28PM
Total Posts: 1670
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Yep - newsgroups and p2p are hit hard...
What's you current IP Profile and which node are you on?
I'm on Faraday IPSC which seems to work better during the weekend - very busy during office hours.
Hmmm... |
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miffed
Just Arrived
on 15/11/2009 at 5:27:58PM
Total Posts: 10
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my ip is ipv4 and my node is birmingham,,,,
although my speedtests are spot on,,the ports for newsgroups is still 15kb,,,less than dial and its painfull,,,
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Hmmm...
"Are you sure?"
Regular
on 15/11/2009 at 5:41:50PM
Total Posts: 1670
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Hi miffed,,,,,,,
I guess you are on IPSC as the Birmingham WBC node looks quiet?
'ipv4' is the TCP/IP version you are running.
'IP Profile' is the speed profile BT give all non-LLU (Freeola) broadband connections.
The BT link I gave earlier will show you your IP Profile (also known as bRAS profile) - it would be useful if you post the results here.
I've put a IP Profile Table at the bottom of this page. There are also some notes on IP Profiles on the same page.
Hmmm... |
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Dragonlance
"Bordo della verita"
Regular
on 15/11/2009 at 5:53:39PM
Total Posts: 1474
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miffed wrote:
> my ip is ipv4 and my node is birmingham,,,,
>
> although my speedtests are spot on,,the ports for newsgroups is
> still 15kb,,,less than dial and its painfull,,,
Hi miffed and hi to Hmmm. I'm on Birmingham node - 90% at the minute. Speeds have never fluctuated recently - like rocket fuel at the minute, but then again I'm not using news groups or p2p. ALT is still disabled - been like that for over a week:-)
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Hmmm...
"Are you sure?"
Regular
on 15/11/2009 at 6:02:49PM
Total Posts: 1670
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Hi Dragonlance,
I guess you are on the Birmingham IPSC node?
As the WBC node is only running at 45%.
Unfortunately the current setup 20 x WBC + 10 x IPSC nodes is rather like having 30 different ISPs as there is no across node load balancing!
Hmmm... |
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Dragonlance
"Bordo della verita"
Regular
on 15/11/2009 at 6:47:54PM
Total Posts: 1474
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Hmmm... wrote:
> Hi Dragonlance,
> I guess you are on the Birmingham IPSC node?
> As the WBC node is only running at 45%.
>
> Unfortunately the current setup 20 x WBC + 10 x IPSC nodes is
> rather like having 30 different ISPs as there is no across node
> load balancing!
Yes, Hmmm sorry - Birmingham IPSC, now I see - rather like segregation, I suppose:-)
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Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 16/11/2009 at 10:54:38AM
Edited: 16/11/09 13:28 Total Posts: 1448
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I mentioned a while ago about some "other factors". Spoke to Enta a couple of times about them, and I notice 3 of the 7 customers I'm tracking personally with these issues have seen the "lower than dial-up" speeds improving. So much so that 2 of the customers have just stopped contacting where they are happy with it.
This may not be the same for other users obviously, but it has helped a couple.
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