Contemplating packing up and moving to Freeola
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Contemplating packing up and moving to Freeola
"Shoryuken!"
Regular
on 07/05/2009 at 2:05:32PM
Edited: 7/5/09 14:06
Total Posts: 10173
Original Post:
I've been with BT for ages now for my broadband and they're 'ok'.  But sometimes just being ok doesn't cut it.

What's annoyed me most recently is that their hardware sounds great until it's put into practice, namely the new Home Hub 2.0.  For a start the USB doesn't work with my HDD any more and then it's not the most reliable service despite claims of the signal being stronger.

The cost (£30 a month) does include a smartphone, which I've since changed but still use the sim card, which has 10mb free each month and apparently a USB dongle if I re-register for 18 months.

The Geocities site is closing too, so no free website with BT either after that time (not that Geocities is that good).

However, Freeola does look like a viable alternative, with no annoying contract, cheaper rates and what seems like a support staff who are there to actually help you (makes a change). 

The only thing I see is that the modem/router isn't Vista compatible (surprised that there are no firmware updates for it) and I'd have to buy a new router. 

Can anyone recommend me a Freeola based router with a USB input to use my HDD on the network and with a decent WIFI signal strength?

The other thing is that I'm on an ADSL2 exchange now but only get 1.5mb, is there any reason Freeola may be faster than BT?  I'd like to imagine having a faster broadband, even if it's by another half a meg.

I'm going to have to wait until August if I don't want to pay BT's get out clause (£75 or so) but I want to make my mind up now.
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Displaying 1 - 23 of 23 Replies:
Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 20/06/2009 at 11:33:31AM
Total Posts: 1270
t1mmie wrote:

> Just move house and cancel your direct debits - problem solved!
> :D

It really is that simple.

Shame about BT "pibs" but this is why they get people into contracts I assume :(
t1mmie
Regular
on 18/06/2009 at 3:51:33PM
Total Posts: 400
pb wrote:
> Well, I tried.  My hub phone keeps going wrong so I complained.
> They told me it wasn't compatible with the current hub, but
> didn't want to budge on supplying a new one.
>
> So I told them I wanted out, but the problem is that the mobile
> broadband thing is with them too and they wouldn't let me however
> much fuss I made.
>
> Anyway, means it's still November before I can transfer.  But
> all the stuff I'm reading about Freeola's service has convinced
> me I'm going straight here when I can quit BT.

Just move house and cancel your direct debits - problem solved! :D
pb
"Shoryuken!"
Regular
on 18/06/2009 at 2:59:30PM
Total Posts: 10173
Well, I tried.  My hub phone keeps going wrong so I complained.  They told me it wasn't compatible with the current hub, but didn't want to budge on supplying a new one.

So I told them I wanted out, but the problem is that the mobile broadband thing is with them too and they wouldn't let me however much fuss I made.

Anyway, means it's still November before I can transfer.  But all the stuff I'm reading about Freeola's service has convinced me I'm going straight here when I can quit BT.
Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 11/06/2009 at 1:27:20PM
Edited: 11/6/09 13:58
Total Posts: 1270
Its amazing what some companies will l do to get you off the phone, when you have a point.

Take this for example. My sisters phone with Vodafone. The shop in town just laughed at my sister when she dropped her phone in a puddle.

Basically I went up there and they were rude to me, I then phoned their support. Went through to supervisor after 40 minutes, but eventually got them to give my sister £10 per month off her contract for the remaining 13 months. £130 squids! This is because i refused to accept the poor level of service they gave at the store. I wanted to complain so they compensated.

Bare in mind my sister had dropped her phone in a huge puddle completing voiding the warranty. My argument was that the contract could not be fulfilled if she had no phone, was there nothing they could do for her? And they obliged.
pb
"Shoryuken!"
Regular
on 10/06/2009 at 8:58:29AM
Total Posts: 10173
I'll have a go.  They did sound pretty adamant that I'd have to pay yesterday though.
Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 09/06/2009 at 7:29:33PM
Total Posts: 1270
You may be able to wrangle your way out of it by the way. BT recently got in a bit of stick over this sort of thing, and have been known to back down after some constructive moaning.

I'll try and find where I read about it and get back to you. However just try moaning to their CS anyway. Never know.
pb
"Shoryuken!"
Regular
on 09/06/2009 at 3:40:10PM
Total Posts: 10173
Great.

BT extended my Broadband contract by 18 months, not 12 when they 'offered' me the mobile internet.  Now I have to wait till November or pay a couple of hundred quid to cancel early.

Come November I'll grab my MAC code and take my business to Freeola for sure now.
pb
"Shoryuken!"
Regular
on 19/05/2009 at 9:04:33PM
Total Posts: 10173
Well, I found an old 5 port Safecom GURU Modem/router today that a friend had given me. (product code GART2-4115 if you're interested).

Amazed by the wealth of options and ease of the menus on it, took me about 10 minutes to get up and running.  Anyway, looks like it's pretty universal and probably more sturdy than the BT Home Hub anyway.   Might even be a bit faster (I know, mostly it's the line speed not the equipment, but who knows!)

Anyway, it's a step towards changing ISP and you've convinced me Freeola is first on my list when I can break the chains of BT.
pb
"Shoryuken!"
Regular
on 11/05/2009 at 7:48:01PM
Edited: 11/5/09 19:52
Total Posts: 10173
Testing speed isn't too important, I've done that enough times and know the speed is pretty much spot on with or without using the master socket since taking out the ring wire and installing the iplate.

Ran the Freeola checker again:
Estimated ADSL2+ Upgrade Date: Upgraded. Freeola will perform ADSL2+ upgrades shortly.
Expected ADSL2+ Broadband Speed: 1Mbps

Oh dear!

Surely BT could put some sort of relay exchange in where properties were far enough from the exchange to give these low speeds?  How do other countries like Spain seem to manage when they have houses so far apart from each other?
Hmmm...
"Are you sure?"
Regular
on 11/05/2009 at 6:31:11PM
Total Posts: 1625
Best not to re-connect in the evening as you won't get you best connection speed (lower SNRM). The attenuation figure would still be accurate though.

I would wait until you can test/restart during the day now...





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pb
"Shoryuken!"
Regular
on 11/05/2009 at 6:15:20PM
Total Posts: 10173
Looks like I'll have to test the master socket later (need to move the computer table), kids need looking after and dinner requires eating!
pb
"Shoryuken!"
Regular
on 11/05/2009 at 6:03:56PM
Total Posts: 10173
Oh, and I also have an iPlate I installed, just in case!
Hmmm...
"Are you sure?"
Regular
on 11/05/2009 at 6:03:15PM
Total Posts: 1625
Just long enough to get the connection speed and attenuation figures.



*warning*
Don't restart your router too often in a short space of time - else you will upset BT and get a Target SNR of 15db that will slow you down even more!!!
pb
"Shoryuken!"
Regular
on 11/05/2009 at 6:00:33PM
Total Posts: 10173
I have in the past checked through the Master socket, but only for speed (over 3-5 days) rather than quality.

How long would I need to test for?
Hmmm...
"Are you sure?"
Regular
on 11/05/2009 at 5:55:51PM
Total Posts: 1625
...and I thought my line was long(ish) !

61db is very long. 63 is often the maximum most routers bother to display!

It's still worth checking the same stats while plugged directly into the TEST socket behind the removable faceplate if you have a modern BT Master Socket.  There's still the chance your internal wiring is dragging things down so it's worth testing.

Looks like your Target SNR has been raised to 12db to stabilise your line at the expense of speed at some time in the past. So it's possible this could be improved if you now have a stable line.

I've read that the 'new' IPSC connections Freeola have allow easier control of this with 'stability management' settings.
Perhaps Freeola can shed some more light on this as changing this could help you?



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pb
"Shoryuken!"
Regular
on 11/05/2009 at 5:36:25PM
Total Posts: 10173
It doesn't make for pretty reading:

Line state Connected
Connection time 29 days, 17:22:31
Downstream 1,856 Kbps
Upstream 448 Kbps


ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleave
Noise margin (Down/Up) 12.6 dB / 15.0 dB
Line attenuation (Down/Up) 61.0 dB / 31.5 dB
pb
"Shoryuken!"
Regular
on 11/05/2009 at 5:09:29PM
Total Posts: 10173
Thanks Hmmm..., I haven't been on my own home PC for a while, too busy working!  I'm trying it tonight though.

Also found This Home Hub guide for using it with another ISP so that sounds like it could work, as you mentioned it might.

Still have to wait a while to get out of the BT contract, but at least I know Freeola is looking like one of the best options for me now and even with the second option I'll save £9 or so a month (and get a free website and hosting for a while).
Hmmm...
"Are you sure?"
Regular
on 11/05/2009 at 11:03:13AM
Total Posts: 1625
pb - see my post below...
Any luck?








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Hmmm...
"Are you sure?"
Regular
on 08/05/2009 at 9:43:18AM
Edited: 8/5/09 9:44
Total Posts: 1625
pb - if you can find the line attenuation and current sync (connection speed) from your router it would be helpful for you.

i.e. if your attenuation is 30db then you are on a decent line and you could get full sync (8128), as it gets longer (higher attenuation) then the speed will fall. This graph maps attenuation to line rate(sync) and shows how things work.


Are you able to login to your routers interface?

It looks like the default userid and password are both 'admin' - login here: http://192.168.1.254
Select Broadband Connection on the left of the main screen, select DSL Connection and finally select Details at the top right of the page.

Or this page should take you straight there: http://192.168.1.254/cgi/b/dsl/dt/?ce=1&be=0&l0=1&l1=0

It looks like the HomeHub (or at least some of them) is a re-branded Thomson model so it might be worth using.


Routers aren't really tied down to OS. The reason Freeola's normal free kit isn't compatible with Vista is because it's a USB Modem (which does require s/w) and not a stand alone router.
The alternative 1 port router ButchML offered doesn't sound like it's what you are after.

Freeola do sell this ZyXEL which may suit you? But doesn't have the USB input?

My earlier router link covers things, but my longish line (attenuation 51db) works best with a Broadcom chipset based router. So I'm a fan of the Speedtouch 585v6. Some of the Netgear range also use Broadcom (DG834v4 and DG834GT for example).

If you want to change your router you will have more choice if you change to a network connected external HDD or plug your current HDD into a PC and 'share' it on the network.




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pb
"Shoryuken!"
Regular
on 07/05/2009 at 10:25:32PM
Total Posts: 10173
Hmmm... wrote:
> pb - can you keep the router you've already got? Some BT homehubs
> are locked - but not all firmwares and if you can keep it they
> can all be 'hacked'.
>
> Does your external HDD have a network connection (RJ45)? If it
> has you can use 'any' router.
>
> "Not all Routers are equal" I'm afraid - your line
> sounds quite long like mine so you have to get the most
> compatible one - not just any one! Here's my
> router
> history FYI
.
>
> In the past we have briefly discussed your line - if you can
> find your 'line stats' (
> Sync/Attenuation/SNR
> )then people will be able to say what speeds you could expect.
>
>
> *shocked* that ButchML linked to 'BT'... :¬(
>
I'd rather get a new router.  The HDD doesn't have a network connection, I'd certainly use that as it would be faster.  It's not something that would ultimately prevent me from getting a new router though.

Ideally I'd like a 4 Ethernet port Router with a decent wireless reach and easy set up which has been proven to work well with consoles.  I've got an old one somewhere but not sure if that is Vista compatible, will check.

As for the line, I've done all the physical work, disconnected ring wires and added an iPlate for good measure, after all the line tests it looks like 1.5 is the average, though Freeola's check on my line shows 2.  It's pretty much down to how far I am from the exchange now as there shouldn't be any noise on my line (that I could get rid of).
ButchML
"AYBABTU"
Staff Moderator
Send a message
on 07/05/2009 at 6:45:44PM
Total Posts: 815
Hmmm... wrote:
> *shocked* that ButchML linked to 'BT'... :¬(

Only for reference, plus as we don't actually sell this router we have no page listing all the info pb might be looking for :)

I also cba to search through countless pages of Google (other search engines are available) to find a page with everything that may be needed.
Hmmm...
"Are you sure?"
Regular
on 07/05/2009 at 6:05:30PM
Total Posts: 1625
pb - can you keep the router you've already got? Some BT homehubs are locked - but not all firmwares and if you can keep it they can all be 'hacked'.

Does your external HDD have a network connection (RJ45)? If it has you can use 'any' router.

"Not all Routers are equal" I'm afraid - your line sounds quite long like mine so you have to get the most compatible one - not just any one! Here's my router history FYI.

In the past we have briefly discussed your line - if you can find your 'line stats' ( Sync/Attenuation/SNR )then people will be able to say what speeds you could expect.


*shocked* that ButchML linked to 'BT'... :¬(






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ButchML
"AYBABTU"
Staff Moderator
Send a message
on 07/05/2009 at 5:38:31PM
Total Posts: 815
Think you may have mis-read the information about the hardware pb, the free modem we offer to new customers isn't Vista compatible as the USB drivers we have for it only work up to, and including, XP. However, we do offer a free 1 port router as a replacement for those customers who do not want or are otherwise unable to use the 105. As you can see this is just a basic 1 port router with no USB inputs.

We currently do not stock any routers in our shop that have such a feature. Being in charge of the items we sell, I have looked into this in the past but, unfortunately, with the prices we were getting at the time this was not really a workable option.

As a rule, any ADSL router not tied or locked down to another ISP will work with Freeola. Some may be more complicated to set-up than others but we are always willing to give it a go!
pb
"Shoryuken!"
Regular
on 07/05/2009 at 2:05:32PM
Edited: 7/5/09 14:06
Total Posts: 10173
I've been with BT for ages now for my broadband and they're 'ok'.  But sometimes just being ok doesn't cut it.

What's annoyed me most recently is that their hardware sounds great until it's put into practice, namely the new Home Hub 2.0.  For a start the USB doesn't work with my HDD any more and then it's not the most reliable service despite claims of the signal being stronger.

The cost (£30 a month) does include a smartphone, which I've since changed but still use the sim card, which has 10mb free each month and apparently a USB dongle if I re-register for 18 months.

The Geocities site is closing too, so no free website with BT either after that time (not that Geocities is that good).

However, Freeola does look like a viable alternative, with no annoying contract, cheaper rates and what seems like a support staff who are there to actually help you (makes a change). 

The only thing I see is that the modem/router isn't Vista compatible (surprised that there are no firmware updates for it) and I'd have to buy a new router. 

Can anyone recommend me a Freeola based router with a USB input to use my HDD on the network and with a decent WIFI signal strength?

The other thing is that I'm on an ADSL2 exchange now but only get 1.5mb, is there any reason Freeola may be faster than BT?  I'd like to imagine having a faster broadband, even if it's by another half a meg.

I'm going to have to wait until August if I don't want to pay BT's get out clause (£75 or so) but I want to make my mind up now.
 
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