Neilj99 wrote:
> Is there any other issue right now...


I think you'll find that Wimbledon is having a big impact on capacity (as it does each year)!  LOTS of people are streaming the games online...

Using the info I've provided before see if the ALT is restricting your connection in an attempt to make the best out of things.
If it is then resetting your router obviously wont help!

If the ALT isn't active on your node then it could be 'lots' of other things, let us know... But at 92% it should be :¬P



Broadband help!


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@Hmmm...

Good point :)

At time of posting ALT was 'active and stable'

My throughput has now 'normalised'

N.

So what is the world and his wife streaming today at 1:30pm since at least midday, to give me 1.1Mbps?!

I would expect ALT to kick me back to maybe 4 or 5 Mbps but this is fast becoming unacceptable and a regular occurrance - *since* Wimbledon.

ALT is active and stable.

N.

BT Speedtester results at 16:21:

Your DSL connection rate: 13432 kbps(DOWN-STREAM),  1132 kbps(UP-STREAM)
    IP profile for your line is - 10000 kbps
    Actual IP throughput achieved during the test was - 910 kbps

*Not* impressed.

I would like an official explanation please.

...and its not my kit.

N.

Hi Warhunt - don't forget that the idea of Freeola's Services forum is to keep others up to speed with things as well - sometimes it's good to keep things 'in the open' as one thread/post can help lots of others and save support having to repeat things!

Neilj99's post didn't look like a "quick help me now" type post to me.

I'm also being affected by the ALT being active during the day more often lately and reducing speeds; so I would also be interested in Freeola's response as I'm sure others will.

Obviously if you need account/line details then it wouldn't be appropriate to post them in the forum.



Warhunt wrote:
> We don't have time to constantly monitor these forums. This is
> why we spcifically mention not  to bring up official faults...

??? You picked up Neilj99's post pretty quickly!
Obviously if customers do post here rather than contact you directly they should appreciate it's not always guaranteed to get the fastest reply, but that's their choice.




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Hi ncrs,
Thanks for your post - that's a bit more constructive than Warhunt's ;¬)

Hopefully you'll get to the bottom of this - but from where I'm sitting (I'm on IPSC rather than Neilj99 who must be on a WBC node) the ALT is/has been in effect on many nodes throughout the day recently!

As I mentioned I'm on the Faraday IPSC node which for me currently reports:

ALT status for your connection
16 July 2009, 17:58:15
Active and increasing

Reading other forums I can assure you MANY people are complaining not just me and Neilj99 so I don't beleive it's all down to line problems :¬)

The last time things went really  S L O W  was during Wimbledon, all I can think of now if the schools have started to break up and the current capacity can't cope!




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Hmmm... wrote:
> As I mentioned I'm on the Faraday IPSC node which for me
> currently reports:
>
> ALT status for your connection
> 16 July 2009, 17:58:15
> Active and increasing

For what its worth Hmmm, I'm on the Birmingham IPSC node and the ALT is off - has been for the last few days at least.

Hmmm... wrote:
> Dragonlance wrote:
> For what its worth Hmmm, I'm on the Birmingham IPSC node and
> the
> ALT is off - has been for the last few days at least.
>
>
> Hi Dragonlance,
> If you look during the day I think you'll see it is on for the
> Birmingham node.  There are a couple of sites that plot the
> history and show things get pretty busy around 11am onwards.

Hi Hmmm,

Thanks for the info. As you say, it doesn't seem to affect the evenings as yet...but who knows. Which are the sites you mention?

First speedtest of the day just taken:

Your DSL connection rate: 13432 kbps(DOWN-STREAM),  1132 kbps(UP-STREAM)
    IP profile for your line is - 11000 kbps
    Actual IP throughput achieved during the test was - 1322 kbps

ALT 94% Active and increasing

Its not looking good.

N

Neilj99 wrote:
> So what is the world and his wife streaming today...
> ...Wimbledon....

To answer your question above:
I've just realised that both Golf and Cricket are going on this week - that won't be helping...








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Hmmm... wrote:
> Hi ncrs,
> Thanks for your post - that's a bit more constructive than
> Warhunt's ;¬)


Love the smilee there lol. Maybe you misunderstood my post or something because I was trying to be helpful? :S

The post was made in a hurry as the office was quite busy at that point. And Neil seemed like he was getting frustrated over receiving no official response on the forums.

As I always do, (check any other issue on here) I would have checked his account and got back to him. However I had a large job to finish before I went home. Knowing that there was an increased chance of him not receiving an answer based on my departure for the day using the forums, I wanted to point out that he would need to follow the official method. That way his query would be answered as soon as possible by any of my colleagues rather than those just happening to be on the forums.

To get back on the topic, I believe the N may have looked into this already. I'll post back after having a chat with him tomorrow for you Neil.

The ALT seems to start reducing my speeds around 11am during the week :¬(


Hopefully Warhunt/ncrs will have an update on what appears (to me) to be capacity problems soon.








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