Scam Warning: Shopper Discounts & Rewards
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Scam Warning: Shopper Discounts & Rewards
Regular
on 03/06/2008 at 6:59:10PM
Total Posts: 11588
Original Post:
Hello guys. I'm sorry to say I've become a victim to a horrible internet scam. :( Not the best thing to happen with my birthday coming up.

It all started when I bought some coach tickets with National Express to take my girlfriend back to the airport. After I made the booking they flashed up this thing about Shopper Discounts & Rewards. Offering £10 on my next National Express purchase. It all seemed to have the support of National Express so I signed up on the site and forgot about it.

Then today I checked my online credit card bill (which I hardly use) and I noticed I've been charged £8 last month and the month before. I couldn't understand it because I never gave them my credit card details and in no way did they make it clear that I was signing up for a membership at £8 a month. (Okay they probably hid it in the small print)

Apparently National Express passed on my credit card details and that's how they were able to take money from me.

I've since called them up and cancelled the membership. They also gave me a refund for the first month, so I still lose money for not spotting this sooner. *pout*

I also sent National Express a harsh email about this but I doubt they'll take any notice.

So I hope others can learn from my mistake. Avoid Shopper Discounts & Rewards, unless you're happy to give them £8 a month.

Other companies passing out credit card details after a purchase are: Interflora, easyJet, Expedia, vistaprint, allposters, ctshirts, electricshopping and Millet Sports.
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Page 1 of 2 1 2 » Last »
Displaying 1 - 40 of 41 Replies:
pb
"Shoryuken!"
Moderator
on 04/06/2008 at 10:28:28AM
Total Posts: 10395
Noticed this on Interflora when I got my mum some flowers the other month, the website they take you to does mention a monthly fee though, so I didn't bother.
hippyman
"Proud Gashead!"
Regular
on 04/06/2008 at 6:45:41PM
Total Posts: 2719
Well, if it wasn't clearly stated in the small print and YOU didn't give the credit card details on to this company, then surrely that's breaching the Data Protection Act, right?

At work, we can't legally give ANY details without the customers express written consent (as in, written and signed on a piece of paper - not e-mailed or faxed etc.)

I'd get some advice on that Machie.  I don't think that sounds fair.  But thanks for the heads up :)
hippyman
"Proud Gashead!"
Regular
on 04/06/2008 at 7:40:11PM
Total Posts: 2719
I'm now going to be booking a trip on National Express for my course in Bournemouth.  £15.40 each way, which works out cheaper than the train!

But now worried I'll come across that scam.  So, definitely thanks for the heads up!
hippyman
"Proud Gashead!"
Regular
on 19/06/2008 at 10:12:29PM
Total Posts: 2719
Sorry for another post, but had somebody come in today with £50 going to these people - he didn't even sign up for it, just looked at the page.

Hopefully I won't get debited, or there will be hell to pay - Machie, have you sorted it out yet?  This guy has to keep cancelling his card and they won't answer him.  Any tips?
Machie
Regular
on 19/06/2008 at 10:39:36PM
Total Posts: 11588
I just kept bugging them and threatening legal action if they didn't give me a full refund which I got.

I'm not surprised you've had someone in about it already.

National Express sent me another email yesterday saying they were going to do an investigation and would get back to me.
FedUpCostumer
Regular
on 30/06/2008 at 9:03:07PM
Total Posts: 1
When booking a flight with www.easyjet.com, the website asks you if you want to save £10.00 on your booking. If you click "yes", it re-directs you to the Shopper Discounts and Rewards website. They ask you for your email address, and while you think it is some type of newsletter you are signing for, what you are really doing is signing on for a direct debit of £8.00 a month, from the same credit card that you used to pay your flight. You don't have to give them any details, only your email address. I am sure they get the information from Easyjet. It took me 3 months to actually realise that they were charging me this monthly amount on my credit card. When you phone them to cancel, they are ready for it, they even have a cancellation automated service (I bet they get quite a high rate of cancellation). After cancelling, I tried to talk to an operator, who read me a 10 minutes speech about how it was my fault and I should have read the small print. When you phone them, they are ready for it, I bet they get lots of phone calls from people as upset as I was. I finally got them to refund 2 payments they took from my credit card, so I suppose they are not doing anything completely illegal, but in my opinion it is definitely immoral. I haven't got any service for this money they took from me, and I wasn't even aware that I signed for this service in the first place. People, be aware! and about Easyjet, who I considered a reputable company, the only thing I can say is that I am very disappointed with them for associating with this type of company, and I will avoid flying with easyjet in the future, as they lost my trust on them as a customer.

By the way, this company changes its name constantly. shopdisc.co.uk, shopperdisc.co.uk or shopperdiscounts.co.uk may have appeared on your statement. Check them out in the internet. There are a few interesting reviews from USA.
The Reaper
"Mooching around"
Regular
on 01/07/2008 at 1:10:31PM
Total Posts: 4176
FedUpCostumer wrote:
> By the way, this company changes its name constantly.
> shopdisc.co.uk, shopperdisc.co.uk or shopperdiscounts.co.uk may
> have appeared on your statement. Check them out in the internet.
> There are a few interesting reviews from USA.

Indeed, several angry reviews (though quite a few are just this one :P), easyjet and Interflora seem to be the main target.

To be honest, this is just another disgraceful attempt for easy cash. Easyjet really are digging themselves an ever deeper hole.
pb
"Shoryuken!"
Moderator
on 01/07/2008 at 3:30:59PM
Total Posts: 10395
Noticed it yesterday when I booked my easyjet flights, no warnings or anything and even looks like a 'continue' button when you finish.  I'm sure there are grounds for sueing Easyjet for making it look like something it's not.

Unfortunately, Easyjet are the only airline flying to and from where we need to go...
NO SWEARING AL...
Regular
on 18/09/2008 at 12:59:33AM
Total Posts: 1
They quote an address as PO Box 450, Sevenoaks, Kent, TN13 9HN

I think the post office is legally obliged to give out the real street address behind any PO box numbers...
Machie
Regular
on 18/09/2008 at 1:13:52AM
Total Posts: 11588
I know how you feel PO, what you need to do is keep emailing them and they will eventually give you a full refund like they did me.
2002- just a n...
"Was the man of marz"
Regular
on 18/09/2008 at 10:10:24AM
Total Posts: 468
None of the companies listed are what I would consider reputable, although as pb mentioned, you sometimes can’t avoid using them.  I’ve never fallen foul to this particular trick, but in the past sites have nearly signed me up for things I didn’t want, by being forwarded there after a purchase.  Anyway the reason I posted is because there’s an alternative to national-express, megabus, which are on the whole alright.  Cheap too, my cheapest journey being £1.50 (with a free return), on a 400 mile trip.
hepatica
Regular
on 11/10/2008 at 1:51:55PM
Total Posts: 2
Thanks guys. I nearly got caught too when my trusty train ticket booking site 'thetrainline.com' had a continue button at the end of the booking that came up with the Shopper Discounts and Awards page and a frindly female voice invited me to sign up. Being perpetually on my guard when on line these days and also  suspicious by nature I googled them.
Bingo! All the chat room references listed also had the word scam in the first line! Intrigued to see if I could find the £8.00 a month charge anywhere in the small print I have just spent 20 minutes searching on the Shopper Discounts and Rewards page and its links and failed to find thatvital piece of information. It is a clear case of misleading advertising amounts to phishing. I am going to report them to the advertising standards authority, report them for phishing to Norton and make a complaint to thetrainline.com.
hepatica
Regular
on 11/10/2008 at 1:59:34PM
Total Posts: 2
Further to my previous post the monthly charge information is there (took me half an hour to find it) in the membership terms of service BUT DOES NOT STATE THE AMOUNT. That clearly trangresses the code of conduct for setting up such arrangements.
Skeletalfiend
Regular
on 21/10/2008 at 7:19:27AM
Total Posts: 1
Hi,

I've have recently also become a victim to these parasites  SHOPPERDISCOUNTS.CO.UK. As far as I can tell my details we forwarded on by Allposters. I was just need some ideas for who I could contact, so I can nail these b*****ds.

As you can see I'm very angry about this and I would like to expose these leeches and give them what they deserve.

If anyone would like to discuss this with me or have any ideas please do not hesitate to contact me, my e-mail address is cdboniface@aol.com
MarcoG
"Thinking and typing"
Regular
on 21/10/2008 at 10:40:15PM
Total Posts: 189
That is shocking...there seems to be more and more ways to trick people of the internet. I don't like it :(
pb
"Shoryuken!"
Moderator
on 18/11/2008 at 1:48:28PM
Total Posts: 10395
Thought I'd pop this.

A friend of mine met me at McDs today, all pleased that he'd got a cheque for £15 from Expedia through a discount scheme.

Sceptical, I took a look.  Sure enough, the letter heading was 'Shopper Discounts and Rewards'.

Hopefully told him in enough time to warn his bank and cancel the account.
Machie
Regular
on 18/11/2008 at 1:56:50PM
Total Posts: 11588
£15 is good but not at the cost of £8+ a month :(

Hopefully your friend can sort it out and get his money back if they were charging him. Still waiting for this to turn up on Watchdog.
pb
"Shoryuken!"
Moderator
on 18/11/2008 at 2:05:10PM
Total Posts: 10395
Loads of forum posts on various places about the company.
Machie
Regular
on 18/11/2008 at 2:15:18PM
Total Posts: 11588
pb wrote:
> Loads of forum posts on various places about the company.

Yeah. I guess the thing is people assume all these sites are free. They have no idea and no previous experience or knowledge that just filling in a short form will allow National Express or Expedia to send this company your credit card information.

Even if you notice the £8 charge, you think to yourself "well I've not given it my credit card details so maybe its an upgrade from a basic free package" or something. So these other companies are just as bad in my eyes as this shopper discount.

If it was just a few people complaining then it wouldnt be a big deal. But as you can see theres 10,000s and even people signing up on Freeola just to share their experience.

---

If anyone is reading this and they have just found out they've been charged by this company. I strongly suggest you complain by email or phone to both them and the company that gave them your credit card details. If you continue to bug them you will eventually get a full refund. If they only offer one months refund, tell them that is not enough and you want a full refund immediately.
oldgit22
Regular
on 24/11/2008 at 10:57:56AM
Total Posts: 1
I got caught through the EasyJet website, Its now gone up to £10.00.  I have complained to Trading Standards and going to try and get my money back
katie oxo
Regular
on 28/12/2008 at 6:13:55PM
Total Posts: 1
my husband has just been checking his bank statement and finds his bank is paying out £8 per month to some one called SHOPPERDISCOUNTS.C. YET ANOTHER SCAM TO HIT US
sianyj
Regular
on 10/03/2009 at 4:10:45PM
Total Posts: 1
I too have become a victim of the Shopper discount scam.
I noticed a £10 charge on my statement last month & assumed it was from something i'd purchased on line. But in seeing it again this month I googled it and found several websites of people commenting on the same problem. Mine was from a purchase i made through photobox.co.uk. I have just called up shopper discount and spoken to someone who when challenged can only read from the script in front of her! She has cancelled my membership and is refunding the £20 i have been charged. I told her about all the comments online about them. She insisted it is not a scam but legitimate. How can this be when i have not personally given them my card details. Why are they now being so quick to refund if it is just down to all of us not reading the small print properly?! Are they starting to worry? How can this sort of thing be allowed to happen ? I will now totally scrutinise everything i do online!
rippedandchees...
Regular
on 17/03/2009 at 7:38:38AM
Total Posts: 1
got similar from trainline but for £9.90 a month,this cannot be legal,im going to trading standards,even though they say i will get a refund,others must be getting ripped too
hippyman
"Proud Gashead!"
Regular
on 17/03/2009 at 8:26:45AM
Total Posts: 2719
Machie wrote:
> If it was just a few people complaining then it wouldnt be a big
> deal. But as you can see theres 10,000s and even people
> signing up on Freeola just to share their experience.

It still appears so.  Never did find out about that man who asked me about it when I was at the building society.  He's been hit twice.

Might be worth asking the bank to cancel your card and reissue you with a new one.  I know that they charge using the card number rather than the account number, so getting a new card is probably the only way you can stop further payments being deducted (if they continue to charge you after your complaint)
muf
Regular
on 02/05/2009 at 10:31:54AM
Total Posts: 1
It has happened to me too!!!

I just got my credit card bill and was congratulating myself as to having paid it off within the month to discover I hadn't.

Very annoying.

I phoned the credit card company who said contact shopperdicscount and cancell my subscription - the one i didn't know I had made - and keep a note of when so they can dispute it if they carry on taking MY money.

I had tried to get AVG security free and had been led down the garden path my having to buy something from their prefered companies before installing it.  I bought flowers from SERENTA flowers - so they obviously pass on credit card details too.

It is all rather time consuming and annoying...

Watch out people
Sex and Violen...
Regular
on 02/05/2009 at 4:46:57PM
Edited: 2/5/09 16:48
Total Posts: 3978
I wouldn't class this as a scam from what you've written in the original post - you say it may have been in the small print, have you now checked to see if it was?
Gungerdin
Regular
on 29/05/2009 at 1:09:07AM
Total Posts: 1
Thank you for your post it was very timely because I got phished by using National Express coaches to travel to the airport. The scam has increased to £10 a month now. It was made obvious to me by the fact I do not use this credit card very often so it was the only entry on my statement. I also received a lot of russian spam by sending flowers through Interflora until I sent then a snot-o-gram and then it stopped (touch wood).
Thanks to your post I was able to unsubscribe straight away and there is a link to request a refund which will be processed in ten days. So I will wait and see.
Zimmerman
Regular
on 19/06/2009 at 1:12:26PM
Total Posts: 1
I wished I had found out about this one before - they just charged me £10 (after the 3 month free trial). Apparently it's in the terms and conditions on their website - so I can only blame myself. However, it's annoying that they automatically can get my card details from the vendor (Interflora in this case). So you don't realise that they will actually charge you. Anyway, £10 poorer - but I won't click on this again. It's true - there is no such thing as a free lunch...
Pets
Regular
on 06/07/2009 at 8:29:57PM
Total Posts: 1
How do I go about cancelling this automatic monthly withdrawal from my credit card account.
Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 07/07/2009 at 11:59:55AM
Total Posts: 1476
Pets wrote:
> How do I go about cancelling this automatic monthly withdrawal
> from my credit card account.

Not entirely sure to be honest. I am assuming you are talking about this thread? :S

Best thing to do is to talk to your bank. They will be able to help.
Mr Very Angry!
Regular
on 13/07/2009 at 7:04:49PM
Total Posts: 1
Hi all,

I have just realized that I have also been 'had' by Shopper Discounts & Rewards. 

They have taken me for £50.00 - and all because I didn't check my statements properly (lesson learned the hard way there...) 

I managed to get hold of their Customer  Services number 0808 234 1539.  This gives you a number of options.  Option 1 sounds like the one you need, but DO NOT USE IT.  Use option 3, which puts you through to a member of the team directly without having to go through more options.

The person on the other end was very polite, told me how I had been 'enrolled' and cancelled my membership with immediate effect.  I also received that month’s subscription of £10.00 back.

For what it’s worth, I purchased a 4GB SD Memory card from a company called “My Memory”.  I have no doubt the devil is in the small print.

I hope this helps and goes someway to stopping anyone else getting caught out by, in my opinion, a clearly very good and lucrative scam.
hippyman
"Proud Gashead!"
Regular
on 14/07/2009 at 8:30:23AM
Total Posts: 2719
Pets wrote:
> How do I go about cancelling this automatic monthly withdrawal
> from my credit card account.

As you are more than likely to have paid using your card number (rather than your bank account details), the best option is to cancel your card with the bank - if the card is not valid and they can only take money out with that card number, it won't happen for them.

Still, keep an eye ouut on the debits ytou want going from that card.

I tend to cancel my card every year or so.  That way if there are any people with my details, they cannot use them and it stops insurance companies taking out a debits when you want to move to another insurer :) But the banks can get funny though if you do it all too often.
emmamay84
Regular
on 18/07/2009 at 8:28:34PM
Total Posts: 1
Thanks for all the advice. My father-in-law has been done by this awful scam!! Going to phone them for him and see what I can do. Thanks guys!
The TarotMaste...
Regular
on 21/07/2009 at 9:57:19AM
Total Posts: 1
I have just been on the phone, pressed 3, and spoke to a helpful young man.
My money (£10) will be refunded to me in 10 working days, in other words, in two weeks time.
I will see if this actually happens and if not, then I will take the next step, reporting them to Trading Standards (althought I have not found them too helpful in the past).
Good luck to you all!
kitoko
Regular
on 24/07/2009 at 1:53:05PM
Total Posts: 1
i have also just gone to my account to find shopper dicount is taking £10 out  of my account i am now overdrawn and been charged £40 in fees how do they get away with this i never gave them my card details
Phil B
New User
on 26/09/2009 at 8:25:22PM
Total Posts: 2
This lot emailed me just after an Amazon purchase, so I can't tell which retailer was responsible. The offer was to take some surveys in exchange for discounts. Absolutely nothing about membership, nor did I give them my card number!

They have promised to refund - we'll see what happens. They told me "I joined through ebookers", which I find hard to beleive since I've not used ebookers for several years.
Dragonlance
"Bordo della verita"
Regular
on 26/09/2009 at 9:15:13PM
Total Posts: 1485
Even though I can sympathise, it is incredible how many people have been 'stung' by this company in the last few months - this thread is testament to quite a few.

However, the majority have, because of their misfortune, chosen to 'join' Freeola and post a 'complaint' - maybe this is the way forward for increased traffic to Freeola Forums - work it out :-)
Garin
"Devil in disguise"
Regular
on 26/09/2009 at 10:16:32PM
Total Posts: 2074
Dragonlance wrote:
> However, the majority have, because of their misfortune, chosen
> to 'join' Freeola and post a 'complaint' - maybe this is the way
> forward for increased traffic to Freeola Forums - work it out :-)

Good plan.  I'll set up a company to scam people*.  And you start a thread complaining about them.

Naturally I'll be keeping all the money
Dragonlance
"Bordo della verita"
Regular
on 27/09/2009 at 12:05:13AM
Total Posts: 1485
Garin wrote:
> Dragonlance wrote:
> However, the majority have, because of their misfortune, chosen
> to 'join' Freeola and post a 'complaint' - maybe this is the
> way
> forward for increased traffic to Freeola Forums - work it out
> :-)
>
> Good plan.  I'll set up a company to scam people*.  And you
> start a thread complaining about them.
>
> Naturally I'll be keeping all the money

Ha ha ... will do , but 50/50 on the dosh .. :-D
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