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New Feature on the Freeola forums?
"Life int a DPS race"
Staff Moderator
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on 23/07/2009 at 1:57:43PM
Edited: 23/7/09 13:58
Total Posts: 1485
Original Post:
That's right indeed there is. After some office discussions we thought we should add something. After some short work it is now live.

Let's see who can spot it first!
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Displaying 1 - 24 of 24 Replies:
Garin
"Devil in disguise"
Regular
on 23/07/2009 at 2:04:54PM
Total Posts: 2074
Hmmm... will be upset.
pb
"Shoryuken!"
Moderator
on 23/07/2009 at 2:14:34PM
Total Posts: 10397
Nice, will try it out.

Poor Hmmm...  :)
Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 23/07/2009 at 2:30:52PM
Edited: 23/7/09 14:36
Total Posts: 1485
Ha ha, I'm sure Hmmm.... isn't that sad about it. It's always been the plan to have a live one anyway. Just needed working on. 

Let us know what you think. For now it does more or less the same thing. We are thinking (vaguely) about making it search more specifically.
Hmmm...
"Are you sure?"
Regular
on 23/07/2009 at 6:01:00PM
Total Posts: 1691
;¬)




I'm away at the moment - so I'll catch up with developments on my return!
BlackholeAlfon...
Regular
on 23/07/2009 at 10:37:28PM
Total Posts: 6787
I can't remember what features there were to begin with :3
Okay I've seen it.
Hmmm...
"Are you sure?"
Regular
on 25/07/2009 at 1:51:14PM
Total Posts: 1691
Cor blimey!

I've just been updating my old Search thread, now that my effort isn't needed any more :¬) and after doing a dozen or so searches to see how things performed I was presented with:

You've reached the limit on the number of searches you can perform in this time period, please try again in 30 minutes.

By the time I've waited 30 minutes I'll have forgotten what I was looking for! :¬P

I bet you only put that restriction in for me!


NB. The page title on the Search page is "Add new thread" at the moment.





Hmmm...
Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 25/07/2009 at 2:27:27PM
Edited: 25/7/09 14:27
Total Posts: 1485
I assume you are referring to the "You've reached the limit on the number of searches you can perform in this time period, please try again in 5 minutes" message?

Odd that you got 30 minutes there, did not realise they had even installed a 30 minutes option. Assume you must have got the 5 minute message before the 30 minute?

It's there to stop multiple searches from abusing the system. 5 searches in under a couple of minutes should be sufficient.

I'll re-check the rules to the search and get back to this.
Garin
"Devil in disguise"
Regular
on 25/07/2009 at 4:55:20PM
Total Posts: 2074
So when is Freeola's new "Understanding and improving your ADSL MAX connection" page going up then? :D
Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 25/07/2009 at 5:18:09PM
Total Posts: 1485
Garin wrote:
> So when is Freeola's new "Understanding and improving your
> ADSL MAX connection" page going up then? :D


Hate to be the one to break the news but our support pages have been worked on recently. A lot of new stuff in there including Optimising BB

Not sure if it contains exactly the same as Hmmm...'s but it has been up about a month now :S
Hmmm...
"Are you sure?"
Regular
on 25/07/2009 at 5:20:01PM
Edited: 25/7/09 17:25
Total Posts: 1691
Garin wrote:
> So when is Freeola's new "Understanding and improving your
> ADSL MAX connection" page going up then? :D


:¬)



I'm okay with that...
If Freeola would like to put up an official page showing similar information to my thread that's fine - they awarded me a GAD for my Search and ADSL pages!


BUT if they should decide to start a Freeola YouTube channel to post videos - like my failed Freeola video GAD efforts: here and here then I'll start getting upset ;¬)

Hours and hours capturing Freeola's video and posting it online...!!!


;¬)


Hmmm...
Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 25/07/2009 at 5:29:46PM
Total Posts: 1485
Hmmm... wrote:

> Hours and hours capturing Freeola's video and posting it
> online...!!!


In fairness I did pass that on :( Lord knows whats happening with it.

I think we also posted identically there so... :S
Hmmm...
"Are you sure?"
Regular
on 25/07/2009 at 5:37:35PM
Total Posts: 1691
Warhunt wrote:
> Hmmm... wrote:
>
> Hours and hours capturing Freeola's video and posting it
> online...!!!

>
> In fairness I did pass that on :( Lord knows whats happening
> with it.
>
> I think we also posted identically there so... :S

Hi Warhunt,
If the "powers that be" like/reward my efforts that would be greatly appreciated :¬)






Hmmm...
Hmmm...
"Are you sure?"
Regular
on 25/07/2009 at 5:41:15PM
Edited: 25/7/09 17:44
Total Posts: 1691
Warhunt wrote:
> Garin wrote:
> So when is Freeola's new "Understanding and improving your
> ADSL MAX connection" page going up then? :D

>
> Hate to be the one to break the news but our support pages have
> been worked on recently. A lot of new stuff in there including
> Optimising
> BB

>
> Not sure if it contains exactly the same as Hmmm...'s but it has
> been up about a month now :S


Hi Warhunt,
I hadn't seen that page!
Would you guys like to check some spelling/grammar etc. before I post in the 'spelling and errors' thread! ;¬)



NB. For BRAS/IP Profile - small changes can now take up to 5 not 3 days... 
EDIT: Perhaps I'll have to review some of my info as well - but I'm only an amateur!

Some info on the ALT would also be good ;¬)



Hmmm...
Dragonlance
"Bordo della verita"
Regular
on 25/07/2009 at 7:26:18PM
Total Posts: 1494
Hmmm... wrote:
> Hi Warhunt,
> Would you guys like to check some spelling/grammar etc. before I
> post in the 'spelling and errors' thread! ;¬)
>

Hi Hmmm,

In support of your recent post...I quote....

"To ensure that you are receiving as fast a speed as possible, it is good practice to have as small a mount of wiring between the router and your BT Master socket as possible."

Typo here...:-)

"The BT master socket is usually the first socket when you enter a premises, it should have a BT logo and will usually also have a horizontal split across the middle which can be unscrewed. Underneath the bottom half of the socket you should find another telephone socket, this is known as the test socket, and this is the point at which BT take responsibility for your line. Connecting to the test socket should cut off any extension wiring allowing you to test your ADSL equipment without any interference from other equipment or wiring."

Oh no it doesn't....some of us don't live in 'new builds':-) On entering my premises, you are indeed faced with the BT master socket.  It doesn't have a BT Logo, it doesn't have a horizontal split and neither does it have any additional sockets..test or otherwise. Straight forward socket with incoming line with one port! Now,.... what do I do to test my ADSL equipment?
ButchML
"AYBABTU"
Staff Moderator
Send a message
on 27/07/2009 at 9:41:09AM
Total Posts: 862
Dragonlance wrote:
< On
> entering my premises, you are indeed faced with the BT master
> socket.  It doesn't have a BT Logo, it doesn't have a horizontal
> split and neither does it have any additional sockets..test or
> otherwise. Straight forward socket with incoming line with one
> port! Now,.... what do I do to test my ADSL equipment?

You would simply test through that master socket, obviously you cannot test through something you do not have. BT will know that not all premises have these test sockets so they would be foolish to demand this line of testing is completed. However, this is something that we would like all of our customers claiming issues to complete as it can rule out several things that cause problems.
Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 27/07/2009 at 12:37:30PM
Total Posts: 1485
Infact BT state that over 90% of homes have these NTE5 sockets, which is why the guide states that the master socket should have these attributes.

And I have proof read through Hmmm... but can only find 1 or 2 things that may require changing. It's not a problem if you want to link what you mean or even email me directly if you want to keep it secret :D
Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 27/07/2009 at 12:44:55PM
Total Posts: 1485
Hmmm... wrote:

> NB. For BRAS/IP Profile - small changes can now take up to 5 not
> 3 days...
> EDIT: Perhaps I'll have to review some of my info as well - but
> I'm only an amateur!
>
> Some info on the ALT would also be good ;¬)


BT advise us that the 3 day period is standard, and generallt we do notice that if the profile will change it changes just before the 3 days period in most cases like this. Not been notified of any other changes to this method.

And I have taken note of your request for a bit of info on ALT. May get somethnig up about it soon, but I'll be honest with you (as always :P) its low priority at the moment as its not highly demanded knowledge above other info. Watch this space though.
Hmmm...
"Are you sure?"
Regular
on 27/07/2009 at 7:08:58PM
Total Posts: 1691
Hmmm... wrote:
> NB. For BRAS/IP Profile - small changes can now take up to 5
> not 3 days...

Warhunt wrote:

> BT advise us that the 3 day period is standard, and generallt we
> do notice that if the profile will change it changes just before
> the 3 days period in most cases like this. Not been notified of
> any other changes to this method.


Hi Warhunt :¬)

I can assure you 100% that small changes in IP Profile can now take up to 5 days! :¬P

As an ISP you'll obviously have better info than me ;¬)


The BT publications I can find are a few years old. The first quote below was from a document published in 2006, and the second in 2007, as you will see BT have changed the wording.

If you have later information I would like to see it.
I can see other ISPs also backing me up - so if you (Freeola) are saying it's still 3 days then that's very interesting ;¬)


BROADBAND MAX
MYTHS AND LEGENDS
Version 1
Date: 6th September 2006


If the sync event indicates to Max that an upward BRAS profile change is required, nothing occurs until the end user line has sustained this higher line rate for 3 days.


BT IPstream Max Customer Handbook – Issue 7 31st July 2007

BT will monitor the line for a minimum of 3 days to ensure that the line can continue to support that higher rate before the BT BRAS profile is increased.



Hmmm...
ButchML
"AYBABTU"
Staff Moderator
Send a message
on 28/07/2009 at 9:34:04AM
Total Posts: 862
Hmmm... wrote:
> BT IPstream Max Customer Handbook – Issue 7 31st July
> 2007

>
> BT will monitor the line for a minimum of 3 days
> to ensure that the line can continue to support that higher rate
> before the BT BRAS profile is increased.


I'm pretty sure this backs up what Warhunt was saying...

Anyway, whatever you have read Hmmm.... and wherever you have read it is either an outdated source or a site that provides the very worst end of this information/periods. As the Escalated Fault Administrator for the company I speak with our Wholesalers daily and have spoken to more customers than I care to remember who have profile issues, I can assure you 99% of these are sorted before or on the third day of solid connectivity. I have yet to see one of these customers take a full 120 hours of connection 'up-time' to up their profile after being lowered due to intermittency, neither has anybody in our office or the couple of our Wholesaler staff I have spoken to.

TL;DR: 5 days is over stating it somewhat.
Hmmm...
"Are you sure?"
Regular
on 28/07/2009 at 10:05:53AM
Total Posts: 1691
Hi ButchML,
I guess we'll have to agree to disagree on this! :¬)

I'm speaking from personal experience with my line.

On my own Hmmm... ADSL page I mention "normally 3 days but can be up to 5."

It's all worked out on a % basis. So if there is only one IP Profile 'step' involved and it is a small % of the overall connection then it can take 5 days.

Try this search to see that it's not only me that sees this! The 'kitz' site is quite an authority on this.





Hmmm...
Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 28/07/2009 at 10:36:42AM
Total Posts: 1485
I'll be frank here.

We have to advise customers that profile changes can take at least 3 days to resolve (this is true to your 3-5 days). However I have never, honestly never seen a profile not change before the 3 days, or on the 3 day mark. In fairness I have seen profile changes after 24 hours (and before)

We can only comment on what our accounts do, and advise based on information we have had provided by our wholsesalers and BT themselves. Butch has stated he handles all escalated faults, and knows the in and outs of broadband accounts (note: Freeola BB accounts) so he is correct in referring to our accounts.

As to what you have experienced or what you believe I can not say. You are entitled to your views as they say :D But this is how we advise our customers.

Meanwhile getting back to the subject without derailing it any further for a who's more right competition ;), some changes have been made to the document Hmmm..... so cheers again for pointing it out.
Hmmm...
"Are you sure?"
Regular
on 28/07/2009 at 11:05:53AM
Total Posts: 1691
Frank wrote:
> ...
> knows the in and outs of broadband accounts (note: Freeola BB
> accounts) so he is correct in referring to our accounts.

Just to clarify this - Freeola BB uses BT IPSC or WBC so uses the same BRAS/IP Profiling system as all other providers on this type of infrastructure.  Thought it was worth pointing out in case from your statement readers might think Freeola do something different here.

As I said:
I guess we'll have to agree to disagree on this! :¬)








Hmmm...
Warhunt
"Life int a DPS race"
Staff Moderator
Send a message
on 28/07/2009 at 11:32:47AM
Total Posts: 1485
Cheers Hmmm.... for clarifying. My point was that we can only see our accounts, and experience these, rather than any other ISP. So we can not comment on any others see? :D
Hmmm...
"Are you sure?"
Regular
on 28/07/2009 at 1:50:53PM
Total Posts: 1691
Dragonlance wrote:
> ...what do I do to test my ADSL equipment?


Hi DL,
I've just created a techie thread about the NTE5 Master Socket - including tips on getting one fitted for free!


Hope it helps...




Hmmm...
 
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